Experience

Trinity Health Alliance of Michigan

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Population Health/CIN Consultant

  • Nov 2022 - Present



Michigan Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Manager of PM&R Education

  • Feb 2022 - Nov 2022

• GME Program Admin Senior

  • Oct 2020 - Mar 2022



Blue Cottage of CannonDesign

• United States
• Architecture and Planning
• 1 - 100 Employee

• Associate, Consultant

  • Sep 2019 - Dec 2021

• Analyst

  • Apr 2018 - Sep 2019

  Blue Cottage of CannonDesign provides an unparalleled continuum of service to bring expertise, innovation, and bold collaboration to the greatest challenges our clients face. The team is known for creativity, practical innovation, and a robust portfolio of experience working with the best health systems and academic medical centers in North America. Blue Cottage’s innovative workflow improvement tools, immersive user engagement activities, big room innovation, and lean kaizen approaches inspire creativity and collaboration that enhance any project. Blue Cottage works with organizational leaders to define their ideal future and plan processes, organizational strategies, and facilities to create that ideal future especially for projects anchored by any of the following services: strategic transformation, design thinking, signature clinical planning, space & functional programming, operational planning, lean workflow, change management, and transition, move, and activation planning.



Ann Arbor VA Hospital

• Program Support Assistant and Bone Marrow Transplant Coordinator

  • Oct 2013 - Mar 2018

  Tasked with managing all hematology consultations for Michigan, Northern Indiana, Northern Ohio; oversee scheduling; obtain outside records/materials; handle all interdisciplinary management; control physician time slots, patient workloads, interdisciplinary scheduling, and direct patient interactions.Coordinate all Bone Marrow Transplants. Create and institute provider-specific clinic templates; assign patients to providers; and track/analyze trends.Conduct routine QA reviews; formulate, develop, and implement improvement plans; and project manage system designs/redesigns.Administratively track timekeeping, data entry, and the enforcement of customer service standards. Maintain open communication channels with multidisciplinary administrative services.Design, develop, and implement administrative programs such as new training programs for onboarding new staff, and interdepartmental protocol changes to ensure expedited appointments for Hem/Onc patients.Direct patient care and front desk operations; design new employee education initiatives; and facilitate initial and ongoing training for new Hem/Onc team members. Serve as the Hematology/Oncology Records Liaison responsible for managing the proper use and disposition of medical records, administrative files, and personnel files; ensuring departmental compliance; and providing in-services to staff regarding proper records management.Key Contributions:Significantly decreased patient wait times by 1-2 hours, increased patient satisfaction, and improved patient-provider continuity by designing/implementing provider-specific clinics for AAVA Hem/Onc. Created EMR templates to better implement fully electronic documentation for Hem/Onc nurses which increased productivity, eliminated double-documentation, and reduced errors. Audits consistently reveal 99%-100% accuracy in scheduling, lab ordering, and patient management.

• Nursing Assistant

  • Aug 2011 - Oct 2013

  Motivated/coached patients to help them reach treatment goals; cultivated therapeutic rapport; provided compassionate and complex psychiatric care to patients with multiple diagnoses; and reported/intervened in potential/actual medical or psychiatric emergencies.Oriented/trained Nursing Assistants and Patient Care Technicians. Partnered with treatment teams in Mental Health Service; and spearheaded trend analyses regarding violent outbursts in psychiatric patients.Obtained and documented vital signs and 10-lead EKGs; collected, labelled, managed, and sent laboratory specimens.Performed blood glucose testing; ensured accurate documentation. Key Contributions:Implemented a new training method for inpatient psychiatry staff to improve the process of logging patient belongings and looking for restricted items, leading to a significant decrease in the amount of contraband brought on to the unit.Partnered with the substance abuse outpatient program to incorporate group meetings focused on addiction recovery, held on the inpatient unit, giving patients the tools and support systems necessary to maintain sobriety after discharge