Experience

The Museum of Broadway

• United States
• Museums
• 1 - 100 Employee

• Sales and Marketing Coordinator

  • Jun 2022 - Present



TodayTix Group (TTG)

• United States
• Software Development
• 100 - 200 Employee

• Operations Associate

  • Sep 2021 - Jan 2022

  • Responsible for financial transactions and ticket purchases on behalf of TodayTix • Fulfill e-ticket orders using TodayTix proprietary fulfillment technology platform • Completed post shift reports and developed optimization strategies • Participate in a quarterly review process to discuss, brainstorm, and develop new processes with a goal of improving service • Serve as brand ambassador while in field • Responsible for financial transactions and ticket purchases on behalf of TodayTix • Fulfill e-ticket orders using TodayTix proprietary fulfillment technology platform • Completed post shift reports and developed optimization strategies • Participate in a quarterly review process to discuss, brainstorm, and develop new processes with a goal of improving service • Serve as brand ambassador while in field



TodayTix Group (TTG)

• United States
• Software Development
• 100 - 200 Employee

• Fulfillment Agent Concierge

  • Aug 2019 - Mar 2020

  • Interfaced with customers on a daily basis, serving as a sales and customer service representative • Promoted the TodayTix brand, serving as an ambassador for the company during customer interactions, increasing customer reoccurrence • Mastered the POS system for both internal and external purposes, increasing efficiency and customer turnover rate • Maintained attention to detail while managing ticket sales quality control • Interfaced with customers on a daily basis, serving as a sales and customer service representative • Promoted the TodayTix brand, serving as an ambassador for the company during customer interactions, increasing customer reoccurrence • Mastered the POS system for both internal and external purposes, increasing efficiency and customer turnover rate • Maintained attention to detail while managing ticket sales quality control