Experience

TrackAbout, Inc.

• Inside Sales Specialist

  • Sep 2019 - Present

• Technical Support Specialist

  • Oct 2018 - Present



Best Buy

• Phone Hub Operator

  • Feb 2019 - Present

  Answer incoming call requests by customers. Handle the resolving of delivery issues, customer service concerns, inventory inquiries, and many other topics. Having worked for Best Buy for 10+ years, this position requires knowledge in just about every department store wide.



Geek Squad

• Technology Education Agent

  • Jul 2009 - Feb 2019

  Consulted with clients about their technology concerns and questions. Attention to details is key in listening to the client about why they are there so that the repair agents can pinpoint and fix whatever may be wrong with the system. Technical knowledge and the ability to interact with the client are skills that will help one succeed in this position. Assisting sales associates with determining which products and services would be needed for their specific situation.



First Niagara Pavilion

• Parking Attendant

  • May 2006 - Sep 2015

  I have worked in many various positions at this location. I have been a cashier, parked cars in the general parking lots, parked cars in speciality lots (Handicap, VIP, Premium, etc.), and mostly other customer service driven positions.



DICK'S Sporting Goods

• eCommerce Product Management Analyst

  • Feb 2015 - Jul 2015

  Assisted the Product Manager and Director in various website improvements and additions. Focused on working with the Merchandising and Planning organizations and supporting their vision for the future desktop site. Also responsible for various support functions needed to achieve company goals. Supported the Product Manager with the development of line plans, financial models, competitive & customer research. Collaborated with E-commerce and Customer Service Representatives to deliver best in… Assisted the Product Manager and Director in various website improvements and additions. Focused on working with the Merchandising and Planning organizations and supporting their vision for the future desktop site. Also responsible for various support functions needed to achieve company goals. Supported the Product Manager with the development of line plans, financial models, competitive & customer research. Collaborated with E-commerce and Customer Service Representatives to deliver best in class customer experience. Communicated with factories and PD counterparts (Product Manager, Industrial Design, Graphic Design, Brand Management, Hong Kong Office, Vendors, Transportation, Vendor Relations, and Finance) to execute development process and enhance the Merchandising partnership. Coordinated meetings with merchant partners through preparing agendas, meeting rooms, documentation (milestone books, reports, etc) and recaps. Show more Show less



Apple

• At Home Advisor for iTunes Support

  • Jul 2014 - Feb 2015

  As the customers’ first point of contact, I was the friendly voice of Apple, providing world-class customer service, troubleshooting, and support. Listen to the customers and use my expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. As an iTunes Advisor, I supported a variety of customers including end users and educational institutions. Provide excellent customer service, diagnose issues, and handle account and product… As the customers’ first point of contact, I was the friendly voice of Apple, providing world-class customer service, troubleshooting, and support. Listen to the customers and use my expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. As an iTunes Advisor, I supported a variety of customers including end users and educational institutions. Provide excellent customer service, diagnose issues, and handle account and product questions. Resolved issues typically focused around specific product segments addressing both hardware and software issues. Was responsible for reporting/escalating issues and problems through appropriate channels. Show more Show less



Duquesne University

• Resident Assistant

  • Aug 2011 - May 2014

  Ensured an appropriate atmosphere conducive to positive student needs, as well as providing programming to increase students’ satisfaction with the residence hall experience. Oversees around 30-50 residents a year.