Bikash Dhungel
Quality compliance Officer at Blue Care- Claim this Profile
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English Professional working proficiency
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Hindi Professional working proficiency
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Nepali Native or bilingual proficiency
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Chinese Limited working proficiency
Topline Score
Bio
Credentials
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Administrative Human Resources
LinkedInJan, 2021- Oct, 2024 -
Six Sigma Foundations
LinkedInOct, 2020- Oct, 2024 -
Agile Foundations
LinkedInSep, 2020- Oct, 2024 -
Human Resources: Payroll
LinkedInSep, 2020- Oct, 2024 -
Project Management: Healthcare Projects
LinkedInSep, 2020- Oct, 2024
Experience
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Blue Care
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Australia
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Hospitals and Health Care
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500 - 600 Employee
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Quality compliance Officer
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Nov 2022 - Present
• Lead process improvement to drive operational excellence & continuous improvement within the RACF. • Ensure services meet identified needs & standards of quality care (including Aged Care Quality & Safety Commission - Quality Standards) in consultation with service manager. • Manage site specific quality non-compliance & work with the Service Manager to develop, implement & evaluate continuous improvement processes to facilitate ongoing quality compliance. • Ensure that the auditing cycle is maintained, action plans & recommendations are developed, implemented & evaluated. Review & maintain service self-assessment in support of accreditation or other external agency audits/reviews. • Provide monitoring & support with review of Riskman Incidents & improvements • Review/coordinate actions, follow up & reporting on ALICE data. • Provide operational support to Service Manager/s, care coordinators & other operational leadership. • Education & coaching of staff relating to Quality & Safety Framework & pillars of activities e.g. incident management, feedback, open disclosure, auditing etc & other legislated activities. • Assist the Service Manager in leading service level quality meetings driving change & quality improvements.• Participate in, & contribute to relevant organisation wide committees, working parties & research activities as requested in order to progress innovation that will support effective & efficient quality service delivery in line with best practice. • Undertake other duties as required/directed as service needs evolve• Foster a values-driven, safe employment environment that attracts, engages & retains skilled employees and volunteers. • Empowering colleagues through implementing change, assigning key accountabilities with a motivational approach to supporting the team. • Coach & develop colleagues, ensuring development goals are linked to business objectives & improved performance outcomes for quality and compliance.
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Queensland Health
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Registered Nurse
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Nov 2021 - Present
• Provide administrative & supportive roles to the vaccination team.• Determine clinical suitability for vaccination, including identifying anycontraindications.• Obtain & document informed consent from patients.• Administer the COVID-19 vaccine in accordance with training protocols.• Document that vaccine has been administered in electronic immunisation register.• Providing after care including follow-up appointment & adverse event advice.• Meet the clinical governance framework set out by the relevant health service.• Familiarise self with all clinic electronic forms, vaccine administration protocols,vaccines & follow-up information to be given to clients.• Check emergency equipment, ensuring that adrenaline and adrenaline protocol isat hand.
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Arcare Aged Care
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Personal Care Attendant
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Feb 2017 - Mar 2022
▻ Assisting Resident with personal care activities. ▻ Providing companionship and support during daily activities. ▻ Implementing strategies for managing dementia and other health issues. ▻ Delivering activities that promote emotional and intellectual stimulation. ▻ Maintaining a safe living environment by minimising or removing safety risks or hazards. ▻ Transporting resident to appointments, outing and social engagements. ▻ Using equipment to assist resident with limited mobility such as hoists, swivel cushions and wheelchairs. ▻ Implementing care programs for resident in residential care facilities
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Gold Coast Hospital and Health Service
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Project Officer
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Aug 2015 - Dec 2015
▻ Developed the project plan and made decision to progress against the project goals.▻ Ensured re-testing and duplication of tests were of value to client.▻ Created the Enhance Value program database and templates.▻ Worked with internal and external stakeholders.▻ Provided education on ordering pathology test to medical and nursing staff.▻ Created the data set for excessive re-tested pathology investigations.▻ Planned and facilitated The Choose Wisely workshop.▻ Submitted papers for research for Gold Coast Hospital and Health Services.
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Operational Manager
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Nov 2010 - Nov 2013
▻ Administered medical and nursing staff training and coordinate and implemented strategic change to improve Nepal health services.▻ Developed quality assurance, patient services, medical treatments, department activities and public relations outreach procedures. ▻ Administered all fiscal operations, including accounting supervision, planning a budget, authorising expenditures and coordinating financial reporting.▻ Gathered and analysed data for planning and managing projects and systems.▻ Liaised with governing boards, medical staff and department heads, attending board meetings and coordinating interdepartmental activities.▻ Developed and implemented medical programs and health service strategies that promoted research, rehabilitation and community health.▻ Reviewed and analysed facility activities and data to conduct risk management and improve service utilisation.▻ Monitored the use of diagnostic services, inpatient beds, facilities and staff to ensure effective use of resources. ▻ Assigned tasks to staff according to workload, space and equipment availability.▻ Networked with medical, business, and community groups to endorse health services, address community needs and promote public health programs.
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HR Manager
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Oct 2004 - Sep 2005
▻ International marketing. ▻ Representing Nupse International Concern to negotiate the recruitment related business in Dubai. ▻ Liaising between employer companies from Dubai and the employee recruited by Nupse in case of conflict. ▻ Controlling selection, training of recruited candidates as per the demand of International employer companies. ▻ Liaising between Department of Foreign Employment, Ministry of Labour & Employment, Nepal and the hired candidates for traveling arrangement.
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Education
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2014 - 2015
Griffith University
Master's degree, Health Service Management (Advanced) -
2005 - 2010
Sichuan University
Bachelor’s Degree, Medicine and Surgery
Community
