Experience

Fair Trade USA

• United States
• International Trade and Development
• 100 - 200 Employee

• Partnership Development Specialist, Factory Team

  • Apr 2022 - Present

• Factory Certification Team Member

  • Jul 2021 - Apr 2022

  - Coordinated and tracked all aspects of the factory audit certification process, from scheduling audits to communicating with compliance assessment bodies (CABs) and nearly 100 factories externally, and cross-functionally with Factory Services, Business Development, and tech teams to improve value-added services for customers.- Improved response times to CABs and factories by 50% and continued to find ways to optimize team workflows and spur growth.



The Image Incubator

• San Francisco Bay Area

• Founder and Image Consultant

  • Mar 2019 - Present

  At The Image Incubator, we believe that everyone has the aptitude to develop their own sense of personal style and the ability to craft an image and personal brand they are proud to present to the world. With a practical and sustainably-focused approach, founder and image consultant, Samantha Smith, combines her eight years of consulting experience, passion for style and art, as well as her eye for trends and taste to create a one-of-a-kind, educational, yet enjoyable, personal experience for her clients.



FDA via e-Management

• Consultant

  • Jan 2019 - Feb 2019

  - Consulted on knowledge management projects such as targeted employee marketing and outreach, based on streamlining HR information, and ran an agency-wide knowledge management community of practice listserv. - Consulted on knowledge management projects such as targeted employee marketing and outreach, based on streamlining HR information, and ran an agency-wide knowledge management community of practice listserv.



e-Management

• United States
• Information Technology & Services
• 1 - 100 Employee

• Team Lead and Consultant

  • Oct 2016 - Dec 2018

  - Coordinated participation of cross-functional stakeholder groups, requirements gathering, specifications, design, development, and implementation of knowledge management and library systems projects.- Conducted UX research on Ex Libris SaaS product Alma, such as creating and administering surveys and personal interviews. - Supported the development and management of FDA Library project plans including scheduling, identification and mitigation of risks, contingency plans, and the allocation of available resources.- Documented FDA Library processes and systems by creating and revising standard operating procedures (SOP), workflow diagrams, and business process models. For example, reduced book processing interlibrary loan (ILL) times by 30% and decreased ILL book mailing costs by 50% by altering and streamlining processes.- Created detailed job descriptions, recruited, and interviewed potential new hires, in addition to leading and devising team onboarding processes and knowledge transfer strategies for all new contract hires. - Assisted FDA Library customers, such as doctors, pharmacists, and engineers, with a wide range of technical and library-related queries via email, phone, and in-person interactions to ensure understanding of products and customer success. - Created and presented reports and dashboards on FDA Library support metrics and other contract information.

• Library Science SME and Consultant

  • Oct 2015 - Sep 2016

  - Performed a four-part assessment of the FDA Library by assessing the library’s operations, technology and digital footprint, repository and digitization capacity, and resourcing (staffing and funding). - As part of the assessment, developed modernization strategies, provided recommendations, and created a five-year strategic roadmap for the FDA Library focusing on stabilization, transformation, and innovation.- Advocated on behalf of the company to the FDA Library, and vice-versa, as the SME on a three-person assessment team to bridge differences in technical understanding and advance mutual goals.



Martek Global Services, Inc.

• Business Consulting and Services
• 1 - 100 Employee

• Librarian and Consultant

  • Mar 2014 - Oct 2015

  - Cataloged hundreds of items and compiled statistics on journal usage, circulation, and interlibrary loans (ILL) and implemented ProQuest’s Intota 360 to improve efficiency in tracking online journal and database usage by automating tasks for the NSF Library. - Consulted on NSF Library acquisition choices and processes including, but not limited to journals, books, and databases, to meet the needs of the NSF and stay within the library’s budget, as well as complying with copyright law pertinent to libraries. - Developed, marketed, hosted, and promoted programming, as well as creating and performing training for the library and NSF employees. Such examples are co-creating NSF’s first Electronic Resource Fair with 130+ attendees and crafting training sessions and videos for NSF library databases. - Formulated and performed library digitization processes, including the creation of metadata for over 1000 NSF Library items.



District Department of Transportation (DDOT)

• United States
• Truck Transportation
• 200 - 300 Employee

• Head Librarian, Archivist, and Consultant

  • Apr 2011 - Feb 2014

  - Responsible for creating, cataloging, and managing the DDOT Library with over 5,000 print items, 15,000 photographs, and 25 linear feet of archival documents. - Developed the agency library mission, rules and regulations, and collection development policy, as well as implementing EOS electronic library system for the library. - Managed and trained one full-time librarian, two graduate student interns, and seasonal volunteers on best library and archival practices. - Built and managed relationships with key stakeholders at all levels of a 1000-person agency, ranging from the newest intern to the DDOT Director.



Kohl's

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Nov 2010 - Mar 2011

  - Dealt with customers both over the phone and in-person to answer, handle, and resolve their questions, complaints, and concerns in a fast-paced and high pressure setting. - Counted customer service registers and change drawer at close and recorded register transactions. - Dealt with customers both over the phone and in-person to answer, handle, and resolve their questions, complaints, and concerns in a fast-paced and high pressure setting. - Counted customer service registers and change drawer at close and recorded register transactions.



University of Pittsburgh

• United States
• Higher Education
• 700 & Above Employee

• Assistant Conservation Technician

  • Oct 2009 - Aug 2010

  - Performed repairs and preservation techniques on approximately 500 books, such as making new cases and corrugated clamshell boxes, cleaning spines, and encapsulating various paper materials to ensure long-term preservation. - Checked materials in and out of the lab using Voyager and updated Excel spreadsheets of transactions carried out and treatments performed. - Performed repairs and preservation techniques on approximately 500 books, such as making new cases and corrugated clamshell boxes, cleaning spines, and encapsulating various paper materials to ensure long-term preservation. - Checked materials in and out of the lab using Voyager and updated Excel spreadsheets of transactions carried out and treatments performed.



Carnegie Museum of Art

• Greater Pittsburgh Area

• Archives Intern

  • Feb 2010 - Jun 2010

  - Re-housed and reorganized archival records for a project involving the Carnegie International Exhibition, dating from 1950 to 2008, that totaled approximately 180 linear feet. - Performed appraisal and re-appraisal on various types of archival materials within the project. - Created finding aids to assist users in locating and utilizing the collection’s many resources. - Re-housed and reorganized archival records for a project involving the Carnegie International Exhibition, dating from 1950 to 2008, that totaled approximately 180 linear feet. - Performed appraisal and re-appraisal on various types of archival materials within the project. - Created finding aids to assist users in locating and utilizing the collection’s many resources.



New Castle County (DE) Government

• United States
• Government Administration
• 500 - 600 Employee

• Library Aide

  • Mar 2005 - Dec 2009

  - Monitored large, 13-library database of documents and materials, including ILL. - Provided customer service and information literacy to library clients to ensure understanding of library policy and procedures and enable independent capacity to locate information. - Performed various circulation, administrative, and reference tasks within Horizon automated library system. - Assisted with children's programming events. - Monitored large, 13-library database of documents and materials, including ILL. - Provided customer service and information literacy to library clients to ensure understanding of library policy and procedures and enable independent capacity to locate information. - Performed various circulation, administrative, and reference tasks within Horizon automated library system. - Assisted with children's programming events.