Experience

Wind Talker Innovations Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Board Member

  • May 2022 - Present

  Advising Windtalker on the strategic and technical direction of the company. Advising Windtalker on the strategic and technical direction of the company.



projekt202

• United States
• Business Consulting and Services
• 100 - 200 Employee

• President

  • Mar 2022 - Present

  For almost two decades, projekt202 has advised and delivered innovative customer and employee experiences that deliver improved business results for global enterprises. By observing people in their everyday environments, projekt202 is able to reveal the reality of their needs and drive real technology innovation that drives business forward. Gartner recently said of projekt202 that "The perspective and processes projekt202 is focusing on and perfecting will, over time, become standard operating procedure for any application development project." This is an exciting time to be at projekt202!I'm responsible for the sales, contracting, revenue and delivery for over $100M of business in North America. I work with an incredibly talented group of managing directors, legal, sales operations, strategy, design and technology leaders who consistently deliver for our clients by creating digital experiences that drive meaningful, tangible business outcomes.

• General Manager

  • Nov 2017 - Mar 2022

  As General Manager at projekt202, I led our M&A efforts in partnership with our corporate development team at amdocs. We acquired two companies during that time in which I led the due diligence of the business and sales strategy of the target companies. I also led the post merger integration (PMI) process which included business development process alignment, process and system harmonization and other integration activities.I also led our strategic Telco and Media channel, working with our parent company to find opportunities in their customer base for projekt202 experience driven transformation services.



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Head Of Digital Services

  • Jun 2017 - Nov 2017

  I was responsible for setting the Digital Services Strategy, services blueprint and business plan across the Amdocs global customer base, as well as communication and media services providers. I worked in close collaboration with all the company organizations: Amdocs Global Business, Amdocs Services, Amdocs Delivery and Amdocs Technology, to define and execute a comprehensive services blueprint driving profitable growth in the Digital services domain. I also developed and managed the business pipeline across the company and drove M&A activity in the digital domain.

• SVP, Digital and Emerging Businesses

  • Dec 2015 - Jun 2017

  I had responsibility and accountability for all sales and delivery activity for the Digital, Business and Financial Solutions activities within the Amdocs AT&T Division. I also had responsibility for emerging accounts and industries business development activities worldwide.



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Vice President - Marketing and Customer Experience

  • Mar 2015 - Dec 2015

  Lead Engineering, Quality Engineering and Marketing Operations teams to delivery smart, friendly and fast sales, service and support experiences to help small businesses succeed online. We developed these experiences using JavaScript frameworks such as React, Ember and NodeJs. Lead Engineering, Quality Engineering and Marketing Operations teams to delivery smart, friendly and fast sales, service and support experiences to help small businesses succeed online. We developed these experiences using JavaScript frameworks such as React, Ember and NodeJs.



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Client Business Executive

  • Mar 2013 - Feb 2015

  Was responsible for the P&L of all digital initiatives at a major Amdocs client. Was responsible for the P&L of all digital initiatives at a major Amdocs client.



Amplifi

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Vice President

  • Jul 2012 - Mar 2013

  Was responsible for successful solutions delivery for eCommerce clients in the retail and B2B space. Direct operating responsibility for project management, Quality Assurance, project staffing and Managed Services for our clients. Matrix responsibility for highly skilled personnel in the Interactive, Business Consulting and Technology practices, who come together in a single team to deliver world class eCommerce solutions to our clients. These solutions include but are not limited to eCommerce strategy, road maps and planning, creative planning, digital marketing, solutions architecture, system integration, mobile solutions and application optimization.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Assistant Vice President, eCommerce Operations and Technology

  • Jun 2001 - Jun 2012

  Was responsible for application development and production activities for www.att.com, including application architecture, application development, quality assurance, system administration, database administration, availability and performance, release management, customer service, fulfillment operations and fraud mitigation. Manage budget of over $77M expense and capital with proven history of delivery within budget constraints. Projects delivered created return on invested capital of well over 150% Oversee operation that processes over 8M transactions, answers over 4M inbound calls with average speed of answer of < 30 seconds within service level agreement. Direct team of 100+ Java application architects and application development personnel that deliver sales and support applications. Drove agile development methodology transformation from waterfall, supporting a $4B+ online wireline and wireless sales business. Direct team of system analysts, DBA*s, release managers and application support personnel who manage over 400 servers, preside over 60+ releases per year support the site 24/7 with over 99.5% availability. Manage world class fulfillment operations center that processes over 8M transaction per year at 99%+ ship service level and order quality. Drove team to develop order automation from the mid 30% to 97% in 4 years, directly reducing over $5M annually in operating expense. Oversee all facets of Quality Assurance, which includes functional and regression testing activities. Drove regression automation from 0% to over 60% coverage in test case coverage in 1 year. Oversee Release Management activities for AT&T eCommerce for delivery of daily content updates, creative design changes and new functionality enhancement to www.att.com, with documented history of on-time and on-budget delivery.



Eclipse Networks

• Senior Manager

  • Oct 2000 - Jun 2001

  Managed Java Development practice focusing on J2EE development catering to telecommunications firms for this $10M IT consulting company. Managed Java Development practice focusing on J2EE development catering to telecommunications firms for this $10M IT consulting company.



Web Development, SBC/Pacific Bell Wireless

• Technical Director

  • Nov 1997 - Oct 2000

  Created web development team for SBC Wireless, focusing on J2EE and Vignette Story Server development and support. Created web development team for SBC Wireless, focusing on J2EE and Vignette Story Server development and support.



AirTouch Cellular

• Senior Business Analyst

  • Mar 1993 - Nov 1997

  Various position in credit/financial analysis, IT business analysis and Project Management. Various position in credit/financial analysis, IT business analysis and Project Management.