Experience

OnAir Entertainment

• Malta
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical and Customer Support

  • Jan 2022 - Present

  1) Resolving customer complaints, internal tickets escalating in a professional and timely manner, ensuring customer satisfaction. 2) Retrieving pertinent information from internal system data to address, deploying, close ticket and resolve customer queries effectively. 3) Documenting and tracking customer interactions, inquiries, and resolutions in the appropriate ticketing software tool JIRA(SCRUM), SPREADSHEET and it's supporting systems. 4) Offering technical support and troubleshooting guidance internally experiencing difficulties and encountering errors while using JIRA and firm Microsoft products. 5) Continuously improving customer support processes and procedures to enhance the overall customer experience. 6) Keeping up to date with Jira updates, releases, and new features to provide accurate and relevant information to customers. Show less



dpointgroup

• Spain
• Events Services
• 100 - 200 Employee

• Industrial Design and Logistics Specialist

  • Mar 2022 - Jun 2022

  Manage the storage,Update the inventory of the existing properties and offices ,Organize new purchases Organize deliveries of products to client and supply chain management. CRM and Product Development, Data Management systems. Manage the storage,Update the inventory of the existing properties and offices ,Organize new purchases Organize deliveries of products to client and supply chain management. CRM and Product Development, Data Management systems.



Kun United Hyundai

• India
• Consumer Services
• 1 - 100 Employee

• Supply Chain Analyst

  • Aug 2018 - Oct 2019

  1) I possess a fundamental understanding of the inflow and outflow dynamics involving customers and suppliers. 2) I am adept at devising strategies and implementing methodologies to efficiently collect supply chain data. 3) I possess a strong proficiency in SAP, ERP SAGE 300, GHX and SPREADSHEET enabling me to seamlessly map and integrate the chain process within these systems. 4) I have successfully implemented diverse system-based operations for efficient material management and handling. 5) I excel in arranging processed goods according to specified standards, as outlined in the manual. Additionally, I have a proven ability to effectively engage with vendors. 6) I am skilled in regularizing goods by coordinating with the warehouse team to maintain accurate inventory stock and effectively manage the outflow within the supply chain. 7) I have a keen eye for identifying errors in the inventory process and implementing effective measures, both manually and through system-based approaches, to ensure a smooth flow within the supply chain. Furthermore, I am experienced in developing efficient methods to reduce processing time and optimize warehouse planning for improved usage. 8) I specialize in identifying the most cost-effective shipping modes and schedules while ensuring the necessary safety and support for the outflow of goods. Show less



South Central Railway

• India
• Rail Transportation
• 200 - 300 Employee

• Manufacturing Design and operation of DEMU engine

  • Jun 2017 - Jul 2017

  The comprehensive study of the topic has provided us valuable insights into the current situation of Indian Railways, enabling us to understand the requirements for a comfortable journey, enhanced safety, and improved efficiency. • During our training, we gained a deep understanding of the DEMU Engine on the assigned tasks, and its advantages over the loco passenger, such as quick acceleration and braking, which are vital for frequent stops and also the Manufacturing Design of railway materials • And also during our training, we acquired in-depth knowledge of electrical systems, particularly those that utilize battery power to drive locomotives. These locomotives are equipped with various electronic devices and circuits that work in harmony to facilitate efficient transportation. Show less



South Central Railway

• India
• Rail Transportation
• 200 - 300 Employee

• Wheel and Axle Alignment procedure with CNC machines

  • Jun 2016 - Jul 2016

  Wheel & axle alignments using film for LHB coaches, Profile Maintenance, Axle Inspection, Wheel balancing(COG), Wheel and Axle assembly, Bearing Manufacturing and inspection in which this all connects with electrical operation of CNC machines with Positioning and axis codes. Wheel & axle alignments using film for LHB coaches, Profile Maintenance, Axle Inspection, Wheel balancing(COG), Wheel and Axle assembly, Bearing Manufacturing and inspection in which this all connects with electrical operation of CNC machines with Positioning and axis codes.