Experience

Metrika
• Belgium
• IT Services and IT Consulting
• Site Reliability Engineer

  • Jan 2021 - Present


Upstream

• Pakistan
• Advertising Services
• 1 - 100 Employee

• • Dec 2016 - Dec 2020

• • May 2015 - Dec 2016

  - Technical delivery of assigned projects.- Setup, configuration and support of various applications components and integrations required for each project.- Be responsible for all operations aspects of a project.- Drive the turnover process from development teams and other parties.- Ensure proper procedures, documentation and training are prepared.- Identify, document and request operational requirements for tools and other projects.- Second level 24x7 escalation point for all technical issues, ensuring successful resolution of more than 90% of incidents without involvement of the third escalation level. Show less

• • Feb 2015 - May 2015

• • Apr 2014 - Feb 2015

  - Continuously monitor Upstream’s infrastructure (hardware, software, applications) following standard procedures and utilizing all available tools.- Identify and investigate possible errors or problems with swift and accurate response on any errors reported by our systems.- Follow standard procedures for proper escalation of all incidents to the relevant second level support teams.- Ensure proper recording and closure of all incidents.- Prepare accurate and timely standard reports and ensure the quality of the outcome.- Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results.- Provide customer support by properly handling and resolving customer/end-user complaints and requests through phone or email.- Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures. Show less