Experience

Fine Dining Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Northwest Regional Sales Manager

  • Aug 2022 - Present

  Develop long-lasting relationships with stakeholders, retail and community partners and internal teams.Procure new leads and secure new business through A/B testing, cold-calls, email outreach, formal presentations and negotiation tactics while implementing go-to-market strategies. Improve and advise quality control measures with production, freight and logistics teams. Manage workflows and team projects simultaneously while providing optimal customer service and clear, direct internal and external communication, tactically designed for optimum visibility. Show less

• Sales and Marketing Manager

  • Dec 2021 - Aug 2022

  Curated and executed social media strategy across parent and seven subsidiary social channels.Composed and published articles and letters through local media, conveying brand voice and identity.Increased and retained subscribers through monthly email campaigns and synchronized SMS marketing.Generated new business and increased SKU activations with current retail partners for our retail brands.

• Assistant Manager - Osteria

  • Oct 2020 - Nov 2021

  Instructed both back and front-of-house teams on the daily service plan and any key changes to service for the day for a seamless opening. Welcomed guests promptly and enthusiastically, ensuring a positive experience from the first interaction. Maneuvered through dining obstacles and customer complaints through de-escalation tactics and validation without sacrificing or compromising my team and our restaurant. Reconciled and disputed any discrepancies between our end-of-day food reports and the hotels. Operated in Maitre'D, LightSpeed, Toast, Square and Opentable software. Assisted with software transitions and back-end electronic menu build-outs and configurations. Show less



Backroads

• United States
• Travel Arrangements
• 700 & Above Employee

• Active Travel Guide & Logistics Coordinator

  • Sep 2017 - Apr 2020

  Managed complex logistics for week-long luxury biking and hiking itineraries across the US, Europe and Central America. Effectively and efficiently solved problems on trips by assessing the issue, quickly identifying alternative solutions and presenting solutions to guests in a seamless and timely fashion. Trained and onboarded new leaders coming into the field. Supervised and managed individual guest needs and group dynamics by utilizing superior customer service and interpersonal communication techniques. Show less

• Camp Crew

  • May 2017 - Sep 2017

  Planned and executed camp set-up and gourmet meal preparation on upscale group camping itineraries in our National Parks. Maintained and ensured trip costs were on budget throughout trip. Delegated responsibilities and daily tasks in order to achieve a seamless guest experience and effective time management. Resolved any on-the-fly issues through resourcefulness and quick critical thinking skills often in remote or off-grid areas.



Doreen's Cup of Joe/ Joey's Pizza

• Marco, Florida, United States

• Server

  • Mar 2018 - May 2019

  I worked in the hospitality industry for two winter seasons at two of the busiest restaurants on Marco Island: Doreen's Cup of Joe & Joey's Pizza. During my time I helped across multiple positions (hostess, server, and food-runner), gaining a variety of experience and knowledge in the foodservice industry. Provided genuine attentive customer service to all patrons and worked enthusiastically to resolve any problems throughout the dining experience. Managed large serving sections while keeping organized proactive systems in place for immediate service for all. Arrived promptly to execute various tasks that allowed for a swift and efficient opening of the restaurant each morning and remained on duty for proper closure at the end of the day. Ability to remain agile and quick on my feet throughout long shifts, often working double shifts multiple times per week. Remained calm under high-pressure situations and utilized swift problem-solving skills and transparent communication. Show less



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Coordinator | Coordinated Care

  • Oct 2015 - May 2017

  Responsible for the content, copyright, creative strategy and implementation for our value-add health programs, including e-newsletters, quarterly mailings, social media outreach and event activities. Designed a comprehensive communications tracker and editorial calendar to record communications and engagement rates across various platforms with an 83% overall engagement rate increase. Managed social media content and various system trackers like Google Analytics, Hubspot and Spredfast. Earned my certification in the social media marketing platform, Spredfast, to ensure the timely execution of our robust social strategy & campaign goals. Cross-departmental collaboration to ensure compliance with both state and company contracts. Show less



Coordinated Care

• Spokane, Washington

• Marketing & Digital Communications Intern

  • Jun 2015 - Sep 2015

  I started as an intern for Coordinated Care the summer upon graduating from Gonzaga University. I was in charge of our social media accounts, various system trackers and assisted with a large inventory project of current and archived collateral to ensure state compliance. I also engaged the community at various outreach events and activities to increase brand awareness and lead generation. I started as an intern for Coordinated Care the summer upon graduating from Gonzaga University. I was in charge of our social media accounts, various system trackers and assisted with a large inventory project of current and archived collateral to ensure state compliance. I also engaged the community at various outreach events and activities to increase brand awareness and lead generation.



YWCA SPOKANE

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Our Sister's Closet Manager

  • Sep 2012 - May 2015

  Managed Spokane’s only free donation-based clothing boutique for women. Created intimate and individually tailored personalized shopping experiences for underserved women to bolster their self-confidence and equip them with the outfits needed to succeed on the job or in life. Outlined staff and volunteer schedules. Interviewed potential staff and volunteers. Developed branding and marketing campaigns for the YWCA. Effectively communicated with outside organizations to build lasting partnerships to provide exceptional experiences for those who utilize OSC services. Show less



Providence Health Care Foundation- Eastern Washington

• Spokane, Washington

• Public Relations Intern

  • Sep 2014 - Dec 2014

  Composed 10 original documents including e-mail blasts, e-newsletters, blog posts, donor letters, and special interest stories. Created a brag sheet for the Cardiac Intensive Care Unit Campaign which had over 200 printed copies to be distributed to high-level potential donors. Operated in multiple software including Constant Contact, Auction MaestroPro, Microsoft Excel and Raiser’s Edge. Assisted with the preparation, set-up and execution of the largest fundraising event of the year The Pumpkin Ball & Gala. Show less



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Intern & College Retention Program Employee

  • May 2012 - Jul 2014

  Completed a 12-week internship program, rotating through all departments that do not require special licensing, and developed industry knowledge of large-chain retailers, as well as proper inventory procedures. Strengthened skills in customer service, food handling, teamwork, and fast pace work environment. Carried out swift decision-making skills and provided optimal customer service across various departments including: merchandising, receiving, front-end and food-court. Completed a 12-week internship program, rotating through all departments that do not require special licensing, and developed industry knowledge of large-chain retailers, as well as proper inventory procedures. Strengthened skills in customer service, food handling, teamwork, and fast pace work environment. Carried out swift decision-making skills and provided optimal customer service across various departments including: merchandising, receiving, front-end and food-court.



Gonzaga Career Center and Alumni Mentoring Program

• Gonzaga Univsersity

• Work Study

  • Sep 2011 - May 2012

  Oversaw various administrative tasks to ensure smooth daily operations amongst staff. Greeted and advised all incoming students. Tracked retention and alumni mentoring recertification into our professional network program GAMP. Conducted daily outreach to participants with low engagement in the program. Oversaw various administrative tasks to ensure smooth daily operations amongst staff. Greeted and advised all incoming students. Tracked retention and alumni mentoring recertification into our professional network program GAMP. Conducted daily outreach to participants with low engagement in the program.