Experience

ATEM Inc

• Australia
• Higher Education
• 1 - 100 Employee

• Communication and Engagement

  • Nov 2021 - Present



Triangle Consulting - Geelong and Melbourne

• Independent Consultant

  • Apr 2018 - Present



University of Melbourne

• Australia
• Higher Education
• 700 & Above Employee

• Manager

  • Oct 2001 - Mar 2018

  Variety of management roles including University web manager; strategy and planning for the University Library; overseeing Library marketing and communications; and establishing a data analytics/business intelligence team within the student administration and services division. Training and hands-on experience in project management (Prince2, Agile), service design and evaluation, service management frameworks, UX/CX research and testing, business process improvement (including Lean and Six Sigma), investigation of complaints and grievances. Managed organisational reviews and led major change programs with University-wide impact. Designed and coordinated stakeholder consultation to support development of a new scholarly information strategy: input from 400+ individuals and groups. Co-authored a discussion paper, detailed report, and strategy for endorsement by University Council. Co-founder of the UoM Professional Staff Conference (2014). The inaugural organising committee received the Vice-Chancellor's Award for Outstanding Contribution (2014). Show less



RMIT University

• Australia
• Higher Education
• 700 & Above Employee

• Communication Specialist

  • May 1989 - Sep 2001

  Multiple roles in student services, international office and the University's corporate affairs group, with extensive experience in marketing, student recruitment, public and media relations, editing and publishing, brand management, internal communication, web development and management. Multiple roles in student services, international office and the University's corporate affairs group, with extensive experience in marketing, student recruitment, public and media relations, editing and publishing, brand management, internal communication, web development and management.