Anshula Wilkinson
General Manager, Project Excellence at Snowy Hydro Limited- Claim this Profile
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Topline Score
Bio
Michael Bedford
As my client I very much enjoyed working with Anshula primarily because she is a leader with a very strong inner compass that informs her approach and decision making, and which manifested itself in the many roles she executed. As a product lead Anshula always fearlessly advocated for the perspective of the customer, compromising only when necessary, and never because it was the easier route forward for the business. Within the corporate world there are many people who talk the talk on customer experience, but Anshula is one of those who truly walks the walk as well. Anshula was particularly passionate about nbn's mission to improve the digital inclusivity of regional Australia. As a business leader Anshula' s integrity manifested in a team who clearly held her in high regard and who were inspired by the safe and inclusive workplace culture she cultivated to push themselves and achieve their best, knowing that Anshula would do all she could to help create the conditions for their success and back them when needed. This culture was warmly extended to my team and as consultants we were made to feel as partners in joint outcomes, which brought out the best in us as well. Anshula is a continuous learner with a lively and curious mind - always looking to understand how next generation technology could uplift customer experience or what the implications of policy detail could mean for business outcomes. She also has the ability to take complex and technical subjects and distill the message so that it is easily digestible for diverse stakeholder groups Anshula also effectively drove operational transformation outcomes taking a data driven and continuous improvement approach, fearlessly calling the situation as she saw it and not shying away from constructive disagreement when required. I wish Anshula all the best in her next role - knowing that she will become a highly valued member of any team she joins, bringing sound judgement, common sense, good humour and warmth to all that she does.
Marie Le Bras
Anshula is an innovative and critical thinker and thought leader, and invites and values the contributions of others around her. She cares for her teams and openly shares her ideas and feelings. In the 3 or so years we worked together on the same leadership team, I observed Anshula’s ability to distil complex concepts and ideas into commercially valuable and accessible insights. I appreciated how she valued my team’s inputs as a business partner. Anshula was always ready to work together to refine and optimise our teams’ ways of working so that our teams could thrive and be greater than the sum of their parts. Anshula embraced new challenges and saw them as opportunities, and was fundamental in establishing our regional infrastructure program, and has left behind a positive legacy in this space. I wish her all the best in her next endeavours.
Michael Bedford
As my client I very much enjoyed working with Anshula primarily because she is a leader with a very strong inner compass that informs her approach and decision making, and which manifested itself in the many roles she executed. As a product lead Anshula always fearlessly advocated for the perspective of the customer, compromising only when necessary, and never because it was the easier route forward for the business. Within the corporate world there are many people who talk the talk on customer experience, but Anshula is one of those who truly walks the walk as well. Anshula was particularly passionate about nbn's mission to improve the digital inclusivity of regional Australia. As a business leader Anshula' s integrity manifested in a team who clearly held her in high regard and who were inspired by the safe and inclusive workplace culture she cultivated to push themselves and achieve their best, knowing that Anshula would do all she could to help create the conditions for their success and back them when needed. This culture was warmly extended to my team and as consultants we were made to feel as partners in joint outcomes, which brought out the best in us as well. Anshula is a continuous learner with a lively and curious mind - always looking to understand how next generation technology could uplift customer experience or what the implications of policy detail could mean for business outcomes. She also has the ability to take complex and technical subjects and distill the message so that it is easily digestible for diverse stakeholder groups Anshula also effectively drove operational transformation outcomes taking a data driven and continuous improvement approach, fearlessly calling the situation as she saw it and not shying away from constructive disagreement when required. I wish Anshula all the best in her next role - knowing that she will become a highly valued member of any team she joins, bringing sound judgement, common sense, good humour and warmth to all that she does.
Marie Le Bras
Anshula is an innovative and critical thinker and thought leader, and invites and values the contributions of others around her. She cares for her teams and openly shares her ideas and feelings. In the 3 or so years we worked together on the same leadership team, I observed Anshula’s ability to distil complex concepts and ideas into commercially valuable and accessible insights. I appreciated how she valued my team’s inputs as a business partner. Anshula was always ready to work together to refine and optimise our teams’ ways of working so that our teams could thrive and be greater than the sum of their parts. Anshula embraced new challenges and saw them as opportunities, and was fundamental in establishing our regional infrastructure program, and has left behind a positive legacy in this space. I wish her all the best in her next endeavours.
Michael Bedford
As my client I very much enjoyed working with Anshula primarily because she is a leader with a very strong inner compass that informs her approach and decision making, and which manifested itself in the many roles she executed. As a product lead Anshula always fearlessly advocated for the perspective of the customer, compromising only when necessary, and never because it was the easier route forward for the business. Within the corporate world there are many people who talk the talk on customer experience, but Anshula is one of those who truly walks the walk as well. Anshula was particularly passionate about nbn's mission to improve the digital inclusivity of regional Australia. As a business leader Anshula' s integrity manifested in a team who clearly held her in high regard and who were inspired by the safe and inclusive workplace culture she cultivated to push themselves and achieve their best, knowing that Anshula would do all she could to help create the conditions for their success and back them when needed. This culture was warmly extended to my team and as consultants we were made to feel as partners in joint outcomes, which brought out the best in us as well. Anshula is a continuous learner with a lively and curious mind - always looking to understand how next generation technology could uplift customer experience or what the implications of policy detail could mean for business outcomes. She also has the ability to take complex and technical subjects and distill the message so that it is easily digestible for diverse stakeholder groups Anshula also effectively drove operational transformation outcomes taking a data driven and continuous improvement approach, fearlessly calling the situation as she saw it and not shying away from constructive disagreement when required. I wish Anshula all the best in her next role - knowing that she will become a highly valued member of any team she joins, bringing sound judgement, common sense, good humour and warmth to all that she does.
Marie Le Bras
Anshula is an innovative and critical thinker and thought leader, and invites and values the contributions of others around her. She cares for her teams and openly shares her ideas and feelings. In the 3 or so years we worked together on the same leadership team, I observed Anshula’s ability to distil complex concepts and ideas into commercially valuable and accessible insights. I appreciated how she valued my team’s inputs as a business partner. Anshula was always ready to work together to refine and optimise our teams’ ways of working so that our teams could thrive and be greater than the sum of their parts. Anshula embraced new challenges and saw them as opportunities, and was fundamental in establishing our regional infrastructure program, and has left behind a positive legacy in this space. I wish her all the best in her next endeavours.
Michael Bedford
As my client I very much enjoyed working with Anshula primarily because she is a leader with a very strong inner compass that informs her approach and decision making, and which manifested itself in the many roles she executed. As a product lead Anshula always fearlessly advocated for the perspective of the customer, compromising only when necessary, and never because it was the easier route forward for the business. Within the corporate world there are many people who talk the talk on customer experience, but Anshula is one of those who truly walks the walk as well. Anshula was particularly passionate about nbn's mission to improve the digital inclusivity of regional Australia. As a business leader Anshula' s integrity manifested in a team who clearly held her in high regard and who were inspired by the safe and inclusive workplace culture she cultivated to push themselves and achieve their best, knowing that Anshula would do all she could to help create the conditions for their success and back them when needed. This culture was warmly extended to my team and as consultants we were made to feel as partners in joint outcomes, which brought out the best in us as well. Anshula is a continuous learner with a lively and curious mind - always looking to understand how next generation technology could uplift customer experience or what the implications of policy detail could mean for business outcomes. She also has the ability to take complex and technical subjects and distill the message so that it is easily digestible for diverse stakeholder groups Anshula also effectively drove operational transformation outcomes taking a data driven and continuous improvement approach, fearlessly calling the situation as she saw it and not shying away from constructive disagreement when required. I wish Anshula all the best in her next role - knowing that she will become a highly valued member of any team she joins, bringing sound judgement, common sense, good humour and warmth to all that she does.
Marie Le Bras
Anshula is an innovative and critical thinker and thought leader, and invites and values the contributions of others around her. She cares for her teams and openly shares her ideas and feelings. In the 3 or so years we worked together on the same leadership team, I observed Anshula’s ability to distil complex concepts and ideas into commercially valuable and accessible insights. I appreciated how she valued my team’s inputs as a business partner. Anshula was always ready to work together to refine and optimise our teams’ ways of working so that our teams could thrive and be greater than the sum of their parts. Anshula embraced new challenges and saw them as opportunities, and was fundamental in establishing our regional infrastructure program, and has left behind a positive legacy in this space. I wish her all the best in her next endeavours.
Credentials
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How to Be an Inclusive Leader (getAbstract Summary)
LinkedInNov, 2022- Nov, 2024 -
Lean Six Sigma - Green Belt
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Experience
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Snowy Hydro Limited
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Australia
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Utilities
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500 - 600 Employee
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General Manager, Project Excellence
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Sep 2023 - Present
As a key member of the Snowy 2.0 Project’s Senior Leadership Team, this role leads an integrated team to deliver project governance, planning, performance monitoring reporting, risk, stakeholder engagement, information management and capability development functions. In addition, the role takes the lead in the identification and execution of project improvement initiatives across the project. As a key member of the Snowy 2.0 Project’s Senior Leadership Team, this role leads an integrated team to deliver project governance, planning, performance monitoring reporting, risk, stakeholder engagement, information management and capability development functions. In addition, the role takes the lead in the identification and execution of project improvement initiatives across the project.
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nbn® Australia
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Australia
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Telecommunications
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700 & Above Employee
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General Manager, Strategy, Programmes and Infrastructure
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Jan 2020 - Jun 2023
As a member of the Senior Leadership team reporting to the C-level executive leading the newly created regional business unit, hired, created and managed a new infrastructure development function including a commercial team, a PMO for the business, a process transformation function, a business planning and CX function, a strategy capability. Key orchestration role in driving infrastructure into Regional Australia. Key Achievements• Accountable for the end-to-end capability to respond to co-funding opportunities and the delivery of infrastructure upgrades for Regional Australia. As of April 2023, over a period of 2 years, leveraging the work of government stakeholder management teams this has brought $220m of funding to regional Australia, to bring upgraded services to 90 communities. This scaled capability did not previously exist in nbn.• Led the creation of a multi-faceted and optimised strategy to lift all customers in regional Australia to more capable technologies and solutions. This plan was presented to the nbn board and was the basis of the government providing $480M of funding to upgrade all Satellite and Fixed Wireless customers (The federal government’s biggest grant to date)• Providing PMO and transformation capability to support this multi-year upgrade with the infrastructure team managing the contract with the federal government.• Successfully automated 9 processes through robotics and process automation, resulting in 9200 hours of productivity ($1.25m) and capability offshored for maximum efficiency. • Governed the acquisition of mm wave spectrum for 5G and spectrum management for nbn. • Reinforcing cybersecurity at nbn as a member of nbn’s Security Governance Council• Represented the business unit at the Audit and Risk committee/nbn board as the Risk Executive.• Recruited a diverse team of 65+ professionals, with a high engagement score of 88%, including 35 permanent employees and nearly 50% female gender mix in a male-dominated industry. Show less
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GM - Chief Program Office, Network Planning & Deployment, nbn (Secondment)
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Jul 2019 - Jan 2020
Handpicked to lead the “Optimise Fixed Wireless Customer Experience Program” a transformation program aimed at improving alignment and collaboration across disparate Fixed Wireless teams in nbn at a time of crisis in this portfolio. Reporting directly to the Chief Network Deployment Officer, led Engineering and Build teams, driving governance and delivering transformation initiatives across the value streams. Fulfilled this role while also performing as GM, Wireless.Key Achievements• Governed a critical initiative to remediate the under-performing Fixed Wireless network that was causing significant customer experience impacts. This engineering and build program that had previously missed important milestones twice met minimum busy hour speed metric targets as a direct result of my leadership.• Transformed the governance of $840M Capex for the build program and the way nbn governed its build vendor, these were previously sub-optimal.• Led and delivered organisational changes to bring Fixed Wireless and Satellite teams together under one structure, the Regional Development and Engagement business unit. This was one of the most complex organisational changes within nbn due to six business units being involved and multiple organisational models being considered • Led the launch of a new RDE business unit with the new organisation being stood up in Dec 2019 The purpose of this restructure was to reduce chronic dysfunction, increase design and build CAPEX efficiency ($//Mbit) and to focus on customer experience and digital capability, all delivered beyond target• Led recovery efforts and fortnightly presentations to our Executive Committee (CEO and direct reports) during this period Show less
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General Manager, Wireless
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Mar 2018 - Dec 2019
Directly appointed by nbn’s C-level executive to lead the “Optimise Fixed Wireless Customer Experience Program” a transformation program aimed at improving alignment and collaboration across disparate Fixed Wireless teams in nbn at a time of crisis in this portfolio. Reporting directly to the Chief Network Deployment Officer, led Engineering and Build teams, driving governance and delivering transformation initiatives across the value streams. Fulfilled this role while also performing as GM, Wireless.Key Achievements• Delivered a FW strategy and roadmap, endorsed by the Executive Committee, the Board, and the government. Presented this strategy to then Communications Minister Fletcher. This was a strategy which resolved technical, regulatory, build and commercial considerations that optimised for customer experience.• Launched a new and innovative FW Plus product in June 2019 while simultaneously managing the retirement of the Fixed Wireless 50/20 product, which was only the second time a product had been withdrawn at nbn. • During multiple periods of crisis stepped up and led the FW community across nbn to resolution. • Was recognised for identifying and calling out at the Executive Committee long standing issues with how nbn managed outages, this has led to significant changes in the company approach to outages.• To increase transparency for external stakeholders and after discussion with the regulator (ACCC), started publishing FW monthly congestion metrics on the nbn website from Dec 2018.• Exceeded key targets for FY19: Rev (15%), ARPU (12%), Operating expenses (7%) Show less
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Associate Director, Communications and Security Products
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Sep 2015 - Feb 2018
As an executive reporting to Vice President – Product Marketing, led a team of Product Managers with accountability for a $200M portfolio, which included Roaming and Insurance. In addition to managing the portfolio, was responsible for delivering ARPU, acquisition, and retention benefits for core Mobile and Home P&Ls through the provision of "value-added" propositions that could be bundled to create differentiation. Reinvented the portfolio and product roadmap while ensuring regulatory and compliance issues were met across the portfolio.Key Achievements• Delivered a product strategy, endorsed by the SingTel Management Committee, that would transform the product portfolio for our customers and the business. This was achieved by working closely with our Customer Experience team and in consultation with teams across Optus resulting in widespread buy in.• This product reset resulted in the team being dubbed “VAS 2.0” by our stakeholders.• Two of the major projects that were put forward to support the product strategy were prioritised as key strategic projects within Optus. Product development activity was well underway. • Careful management of the existing portfolio resulted in significant outperformance of KPIs at EBITDA.• Fast-tracked and signed a contract negotiation with Amazon to allow Optus customers a range of benefits as Amazon entered the country. • Drove significant clean-up activity in the portfolio with the shutdown of underperforming products, with Sales Operations teams to boost sales and with Customer Experience teams to improve processes. Show less
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Voice Product Manager - Fixed Products
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Oct 2014 - Aug 2015
Accountability for product management of Fixed Voice and VAS for Consumer and SMB customers. This product portfolio had $438M of revenue and $373M of GM.Key Achievements• Managed a successful Fixed cutover in one of the largest “big bang” voicemail migrations in the world with over 5 million Fixed and Mobile voicemail customers migrating at one time. • Optus Voice product revenue outperformed the market in FY15.
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Marketing Manager - Voice and Data, Optus Satellite
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Oct 2010 - Sep 2014
Leadership of a team of 4 Product Managers and 2 support staff managing an $80M Satellite Voice and Data product portfolio that included products for Consumer and Corporate markets. This included end-to-end product management including product development, product promotion and product life cycle of these products. Key Achievements• Significantly over delivered on revenue and margin targets in two of the 3 full years in the role. • Successfully led negotiations with NBN on the Key Performance Indicators for the $200M “First Release Satellite Service” contract resulting in very beneficial terms to Optus.• Developed product strategy to decommission an on-net product (due to the expected loss of a Satellite) and replace it with an off-net product. • Identified roles and responsibility gaps across Satellite (Engineering, Sales, Operations and Marketing teams) that caused poor customer experience and performance outcomes and worked with these teams to rectify.• Managed underperforming products: stabilised performance, initiated market research, new segment market strategy with a focus on mining, implemented new channel & pricing strategies to course correct. Show less
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Strategic Initiatives Manager, Optus Wholesale
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Oct 2008 - Oct 2010
Responsibility for Strategy and Planning activity across the Fixed-line team including the creation of the Annual Operating Plan pack for the team. Accountability for strategic initiatives to enable sustainable, long-term growth in the Wholesale Fixed portfolio through cross-product initiatives to increase revenue, decrease costs and improve customer experience.Key Achievements• Utilised cross product knowledge to be the single point of contact and owner for Optus Wholesale issues relating to product profitability – negotiated $40M of Opex/Depreciation costs out of Optus Wholesale. • Delivered a sales toolkit system which provided an end-to-end solution for customer documentation requirements, incorporating stakeholders within Optus Wholesale, Networks and IT • Managed cross team activity to coordinate the launch of the Evolve IPVPN, Internet and Voice Products Show less
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Product Manager, ZedRez and VISP, Optus Wholesale
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Jun 2007 - Oct 2008
• This role required the management of off-net ADSL1 and Virtual ISP product with full responsibility for the management of monthly product and financial forecasts including the monthly business process review. • Coordination of all lifecycle issues including the provision of the financial justification and step by step plan for sunseting the product.
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Corporate Development Manager
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Jan 2007 - Jun 2007
• Reported directly into the MD for this role.• Demonstrating strong business acumen through the identification and follow up of growth and acquisition opportunities for the business• Managed responses for tenders, using resources from sales, project management and engineering divisions
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Field Operations Manager/Change Manager
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Jun 2004 - Jan 2007
Reporting to the Managing Director, accountable for the efficient and cost-effective management of the network, managing Opex and Capex budgets. Key Achievements• Changed the field support model from being fully externally contracted by NDC to internally supported and managed the vendor through this transition. • Managed the creation of a comprehensive resource plan and led the recruitment and selection to formulate a team to carry out this strategy.• Worked in partnership with 3 managers to restructure a company with the WIN group which provides field support to the business. Show less
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Education
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Monash University
Master's Degree, Engineering Science -
Monash University
Bachelor's Degree, Electrical and Computer Systems Engineering -
Overseas School of Colombo
International Baccalaureate
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