Experience

Natorp's

• United States
• Retail
• 1 - 100 Employee

• Retail Manager

  • Jul 2021 - Present

• Annual Sales Rep

  • Feb 2021 - Jul 2021

• Annual Inventory Manager

  • Jan 2020 - Jul 2021

• Dock Manager

  • Apr 2018 - Dec 2019

• Nursery Crew

  • Feb 2018 - Dec 2019



The Black Barn

• Customer Service & Plant Care

  • Mar 2017 - Dec 2017



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Cashier, Customer Service, & Paint Department

  • Oct 2016 - Apr 2017



Blooms and Berries Farm Market

• Customer Service & Plant Care

  • Aug 2015 - Jul 2016

  • Enthusiastic retail sales clerk committed to customer experience, team player mindset, and backed by excellent interpersonal skills.• Oversaw concession operations including set-up, team needs, and inventory for up to 3,000 people in attendance.• Officially commended for initiative, "get it done" attitude, intense customer focus and dependability.• Created concession operating procedure for team training to reduce redundancies and speed up the training period. • Enthusiastic retail sales clerk committed to customer experience, team player mindset, and backed by excellent interpersonal skills.• Oversaw concession operations including set-up, team needs, and inventory for up to 3,000 people in attendance.• Officially commended for initiative, "get it done" attitude, intense customer focus and dependability.• Created concession operating procedure for team training to reduce redundancies and speed up the training period.



Cengage Group

• United States
• E-Learning Providers
• 700 & Above Employee

• Associate Marketing Manager Special Markets

  • Jun 2013 - Jul 2014

  • Provided sales support to internal and external customers• Developed a go-to-market plan for my portfolios• Executed marketing campaigns and tactics• Collaborated with product managers in developing product, positioning, and messages that resonate with our market to meet their needs• Communicated the marketing plan supporting product managers’ vision for our portfolios.• Executed engaging customer facing events within budget

• Associate Marketing Program Manager, Live Events

  • May 2012 - Jun 2013

  • Worked in partnership with marketing colleagues to drive customer focused regional events• Generated new sales leads for the company• Helped grow customer database and deepen the relationship with customers• Ensured product positioning effectively reaches target audience while supporting company goals• Represented the company outside of the office at external customer facing events• Analyzed available information and data to make decisions for strategy moving forward• Allocated and manage all resources effectively to maximize ROI.

• Associate Marketing Manager

  • Jul 2010 - May 2012

  • Developed and execute product marketing plans• Partnered with editorial to develop new products, identify key products features and benefits• Provided sales training at the National Sales Meeting and ongoing throughout the year• Worked closely with MarComm on customer collateral • Conducted competitive reviews/market surveys and data analysis• Traveled to national events, conventions, and customer events

• Marketing Coordinator

  • Jul 2009 - Jul 2010

  • Collaborated with Marketing Managers for creating and posting sales tools• Managed PMI process within product teams for quality and on time completion • Implemented Webex series for market seeding across three disciplines• Coordinated the Association for Business Communication Conference including promotional events and booth coverage within budget• Maintained system accuracy and comprehensiveness to ensure quality product data• Accurately responded within 24 hour SLA to customer inquiries and needs

• Editorial Assistant

  • Oct 2008 - Jul 2009

  • Supported product teams in their efforts to achieve acquisition targets and team goals• Provided assistance to teams to help publish product lists on time and on budget• Worked with acquisitions and marketing to help execute sales and marketing strategies• Coordinated reviews and set-up focus groups to aid in product development initiatives• Managed a title as acting Development Editor• Proficient in JDE, IPS and Magellan• Ability to multi-task, detail orientated and a team player

• Associate Sales Administrator

  • Mar 2007 - Oct 2008

  • Supported Custom Editors, GSF Reps and Regional Managers • Fostered relationships with customers• Accountable for all customer requests within 24 hour service level agreements• Managed territory tracking for Custom sales• Coordinated customer contacts• Developed projects based on customer needs• Proficient in JDE, Bridge and TextChoice• Excellent communication skills, self-motivated and professional



Relogistics Comprehensive Estate Services

• Sales Associate

  • 2012 - 2014

  • Executed various duties prior to estate sales through completion to ensure a positive experience for both our clients and customers..• Handled customer inquiries and transactions in a timely manner.• Built and maintained enduring customer relationships to boost sales and generate repeat business. • Executed various duties prior to estate sales through completion to ensure a positive experience for both our clients and customers..• Handled customer inquiries and transactions in a timely manner.• Built and maintained enduring customer relationships to boost sales and generate repeat business.



Thomson Learning

• Book and Periodical Publishing
• 1 - 100 Employee

• Database Coordinator

  • Feb 2006 - Mar 2007

  • Fulfilled file requests for Thomson Custom employees• Created and updated media collection spreadsheets• Archived Custom Solutions projects• Proficient in Excel, Bridge, Orca, Telescope, FTP sites and multiple media formats• Organized, Task-orientated and reliable • Fulfilled file requests for Thomson Custom employees• Created and updated media collection spreadsheets• Archived Custom Solutions projects• Proficient in Excel, Bridge, Orca, Telescope, FTP sites and multiple media formats• Organized, Task-orientated and reliable



Nash Finch Company

• United States
• Wholesale
• 400 - 500 Employee

• Digital Composer

  • Oct 2001 - Feb 2006

  • Acted as backup for Account Coordinator • Prepared transmittals for printers and outside sources• Maintained spreadsheets• Designed and implemented layouts, design and production of weekly store ads• Consulted with customers on ad design and development• Proficient in QuarkXPress, Adobe Photoshop and Adobe Illustrator • Acted as backup for Account Coordinator • Prepared transmittals for printers and outside sources• Maintained spreadsheets• Designed and implemented layouts, design and production of weekly store ads• Consulted with customers on ad design and development• Proficient in QuarkXPress, Adobe Photoshop and Adobe Illustrator



J. Lennon Productions

• Videographer

  • 2003 - 2004

  • Executed camera set-up, technical support, lighting and audio as well as multiple camera angles for events.• Consulted with clients about their desires for the final video • Executed camera set-up, technical support, lighting and audio as well as multiple camera angles for events.• Consulted with clients about their desires for the final video



University of Cincinnati

• United States
• Higher Education
• 700 & Above Employee

• Media Production Intern

  • Sep 2000 - Sep 2001

  • Designed logos for eMedia Monitor (quarterly newsletter) and assisted in its development throughout the year.• Collaborated with production tea, on instructional media in a wide range of analog and digital formats to support teaching faculty. • Assisted patrons and staff on project designs and development. • Provided training and supervision for junior staff.

• Teaching Assistant

  • Mar 2001 - Jun 2001

  • Prepared instructional materials and provided tutorial assistance in Photoshop to students in class.• Provided students with one-on-one tutoring and answered student question during class.

• Media Distribution Associate

  • Sep 1999 - Sep 2000

  • Collaborated with production team on media projects within deadline and budget.• Set-up and operated electronic media equipment as well as computers for classroom support of teaching faculty, studio use and production activities. • Operated advanced digital studio and electronic distribution equipment for the entire university campus.

• Media Distribution Assistant

  • Apr 1998 - Sep 1999

  • Maintained schedule of patron requests for service on campus.• Performed routine maintenance as needed on equipment, studios, and computer labs. • Set-up and operation electronic media equipment for classroom support for teaching faculty, and studio use and production activities.



Sharonville Evendale Eyecare

• Office Assistant

  • 1999 - 2000

  • Maintained schedule for multiple doctors.• Processed patient insurance maintained accurate files.• Managed inventory and ordering of office supplies.• Strived for high level of customer satisfaction in every interaction • Maintained schedule for multiple doctors.• Processed patient insurance maintained accurate files.• Managed inventory and ordering of office supplies.• Strived for high level of customer satisfaction in every interaction



Cincinnati Medical Billing Svc

• United States
• Hospitals and Health Care

• Office Assistant

  • 1995 - 1999

  • Responsible for patient correspondence• Data entry• Processed in-coming payments • Responsible for patient correspondence• Data entry• Processed in-coming payments