Application Engineer

• Feb 2020 - Present

Desktop Support Analyst

• May 2019 - Feb 2020

• Worked in a team to efficiently image and deploy computers for both the Imprivata and Windows 10 upgrade projects • Finished SSO Imprivata project ~2 months ahead of schedule Key Accomplishments: • Automated processing of reclaimed computers in ServiceNow using Python (See link). This reduced the error rate of our tickets and gave the team additional time to work on imaging the computers. • Increased average weekly completed builds by nearly 100% through process improvements at the team level. • Completed Imprivata project ~2 months ahead of schedule Show less

Web Developer

• Dec 2018 - 2020

• Commissioned to redesign and modernize the www.gsrba.org website. • Maintained and updated site information as requested by client. Key Accomplishments: • Retained original design per clients' request but improved responsiveness and performance. • Commissioned to redesign and modernize the www.gsrba.org website. • Maintained and updated site information as requested by client. Key Accomplishments: • Retained original design per clients' request but improved responsiveness and performance.

SmartThings Support Specialist

• Dec 2018 - Apr 2019

• Provide phone/email support for Samsung SmartThings products • Document customer interactions • Troubleshoot device and connectivity issues Key Accomplishments: • Trusted technical adviser to several Managers / Supervisors • Contributed to documentation • Provide phone/email support for Samsung SmartThings products • Document customer interactions • Troubleshoot device and connectivity issues Key Accomplishments: • Trusted technical adviser to several Managers / Supervisors • Contributed to documentation

IT Support Assistant

• Aug 2015 - May 2018

• Provide on-site, telephone, and remote assistance to university faculty, staff and graduate students • Provide training for new employees • Assist with maintenance and organization of Active Directory • Assist users with Exchange accounts across MacOS, Windows, Android, and iOS • Manage tickets using BMC FootPrint • Provide on-site, telephone, and remote assistance to university faculty, staff and graduate students • Provide training for new employees • Assist with maintenance and organization of Active Directory • Assist users with Exchange accounts across MacOS, Windows, Android, and iOS • Manage tickets using BMC FootPrint

Electronics Sales Associate

• Aug 2014 - Feb 2015

• Determined customer needs and assisted with hardware purchase recommendations • Worked with a team of 6+ • Maintained organization of department • Determined customer needs and assisted with hardware purchase recommendations • Worked with a team of 6+ • Maintained organization of department