Associate Director Product Engineering

• Aug 2021 - Present

*Providing advice and support responses to requests for proposals (RFPs) and client presentations * Building product vision and roadmaps for Managed Network Services including SD-WAN / SD-LAN / SASE / Cloud Security* Discover and prioritize customer use cases and requirements * Drive technology and automation from “current state" to "future state” irrespective of vendor* Customer connect, understand pain points, required transformation* Container Orchestration, Kubernetes, Micro Service and segementation * Edge to Cloud, IoT to Multi-Cloud, and Industrial Private 5G* Hyper Automation to improve overall support and provisioning efficiency as well as pre-sales support* Multi-Cloud Networking which is driving enterprises to the cloud to get out of SaaS * New product development, vendor evaluations, R&D and PoC* Working with teams across the globe on different technology (SD-WAN, SD-LAN, Mutli-Cloud Networking On-Cloud as well as On-Prem, 4G/5G Access, IaaS, Security, NFV and uCPE)* Managed IoT* Self Service automation development for ease of access by customers* SASE Framework* Security service development ( ZTNA, VPN, CASB Inline and API Based, DLP )Team InteractionsProduct TeamOperations and Delivery TeamSales / Presales / Pricing Team Show less

Associate Director Global Operations

• Nov 2020 - Jul 2021

Senior Manager Global Operations

• Apr 2016 - Oct 2020

Manage, Maintain and Operate customer's global network along with NTT's Global MPLS backbone.Developed outstanding LTE based Out Of Band solution and device along with central orchestration more of an Empowered Edge OOB and already deployed across 18 countries in APAC region and many more to go. Developing SD WAN prototype... Site to Site connectivity and Hub & Spoke connectivity for Service Provider and Enterprise Network.Rest API based Hyper-Automation and enhanced AI for managed service providers to auto-populate Incident/Events with meaningful information for faster resolution and quick initial triageMember of transformation team working on major technologies (legacy to emerging), IPVP, MPLS VPN to SDN, Cloud providers like AWS, Azure and ECL.SD-WAN transformation and greenfield deployment for customers ( Silver Peak, Viptela, Meraki)Emerging uCPE technologies with NFV integration to host a variety of WAN and LAN functions including SD-WAN, Routers, Firewalls, UTM, Infoblox.Reporting and analytics platforms like Kibana, logstash, IPFIX integration for application visibility. Show less

Manager Global Network Operation Center

• Apr 2013 - Mar 2016

Managing the 24x7 GOC for a global network and all associated equipment to make sure that it is available for all customersWorking as DevOps member for continuous tools improvement.Managing Cloud servicesHands-on involvement with the GOC to quickly resolve customer’s network, security and Cloud issues. Supervise the daily working of customer and network trouble tickets.Working on Operational review meeting plans and ensure customer satisfaction.Communicates and coordinates network/security maintenance and schedules // Change ManagementMonitors and maintains network stabilityProviding leadership to team while focusing on their efforts on the corporate objectivesActing as a point of escalation for Customers as well as internal teams. Show less

Senior Manager Network Operations

• May 2010 - Apr 2013

Responsible for product presentation, deployment design, demonstration / PoC, technical solutions.Existing customer’s IT infrastructure analysis for compatibility and scalability assurance mainly dealing with multivendor technology integration on data, voice and security.Taking care of Network Operations for North & East India, with a team size of 60 engineers, offering 24x7x365 days. Worked on automation to delivery best services to customers.Team taking care of multiple services like, MPLS / IP VPN, SDH , MEN, RAS , SSL VPN and Routing operations.I was responsible for achieving the committed SLA to customer and ensure business operation continuity. Show less

Manager - Network Operations, Pre Sales

• Jan 2008 - Apr 2010

Handled network operations for North, East and AP region of India, with a team size of 52 engineers.Handled teams : Service Desk, Service Assurance, Problem Management, Technical Services.Apart from this handled Pre Sales query of existing and new customers. Designed redundancy of major customers.

Senior Engineer - Provisioning & Pre Sales

• Jul 2007 - May 2008

Handled independent project of Punjab National Bank, done logical MPLS - BGP configuration for more than 350 locations including there ZNC. apart from this I was also a part of provisioning team configuring new customers on MPLS network. Handling another responsibility as a Pre Sales consultant for new customer.

Project Manager

• Feb 2006 - Jun 2007

Handled critical projects of Company. Taking care of Project as well as post sales responsibilities of the projects. Projects handled are Airtel ARC, Idea, TTSL, Dabur, Gati. rolled out more than 1000 locations pan India.

Network Engineer

• Sep 2005 - Jan 2006

Worked as Network engineer, use to install radio links , configure router at client end.

Team Member

• May 2005 - Aug 2005

Member of TAA process. Member of TAA process.