Tulio Rojas

Business Support Manager at SmartJob
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Santiago, Santiago Metropolitan Region, Chile, CL
Languages
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Fundamentos de ITIL: La mejora de servicios
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • DevOps con un café
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Dirección de Proyectos para Jefes de Proyectos LAN
    SCM Capacitaciones
    Jul, 2014
    - Nov, 2024
  • Taller de Casos de Uso
    LAN Airlines
    Dec, 2013
    - Nov, 2024

Experience

  • SmartJob
    • Chile
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Support Manager
      • Jul 2022 - Present

      - Responsible of defining and implementing the operational continuity processes for all the business areas of IKEA for the start of operation and stores opening (physical and online) in Chile, Colombia and Peru. - In charge of the operational continuity of IKEA by channeling, coordinating and managing the incidents with the internal and extenal resolutor teams. - Leader of the tracks raised in the assesment made by the security team as part of the evaluation of the new platforms and integrations necessary to implement IKEA systems into the ecosystem of Falabella. Show less

  • Ripley Chile
    • Chile
    • Retail
    • 700 & Above Employee
    • Operational continuity & QA Director
      • Sep 2021 - Jun 2022

      - In charge of corporate operational continuity (Chile and Peru), including physical stores, e-commerce sites, logistics and back office. Obtaining a 50% MTTA reduction on e-commerce incidents, apart from defining, measuring and controlling from scratch SLAs of critical customer-facing services for all business areas. -Responsible of QA and leading the roadmap of the automation and integration in the CI/CD pipeline from the QA side for all the products of the new platform to ensure the proper validation of quality of the products in all the aspects such as performance, security, functional and technical. First product fully implemented within 3 months. Show less

  • Falabella
    • Consumer Services
    • 700 & Above Employee
    • eCommerce Operations Deputy Manager
      • Dec 2020 - Sep 2021

      - Leading the ecommerce operations area of Falabella, which provide services to the whole holding including websites of Falabella, Falabella.com, Sodimac, Tottus and Linio in all the countries in which Falabella operates. Implementation of synthetic monitoring and incident/problem resolution processes and procedures along with coordination and executing of commercial events (Cyber days and “Dias sin IVA” in Colombia) done for all the businesses.

    • eCommerce Operations Leader
      • Jun 2018 - Dec 2020

      - Responsible of the continuous improvement and the relationship with the dfferent businesses for a proper visualization and prioritization of the issues and incidents to ensure the correct management of them with the resolution teams according to their impact and ocurrence, considering unique resolution teams for each product and 17 business teams with different platforms.

  • Falabella Retail
    • Chile
    • Retail
    • 700 & Above Employee
    • Project Manager
      • Jun 2016 - Jun 2018

      - Focal point, from the business side, to be the counterpart to the IT areas to maintain the control of the deploys, incidents, commercial events and projects. - Project Manager of the digital transformation of the POS used in the eCommerce of Falabella in which all the POS were virtualized to increase the transactional capacity needed to handle the sales of the online channel. - Focal point, from the business side, to be the counterpart to the IT areas to maintain the control of the deploys, incidents, commercial events and projects. - Project Manager of the digital transformation of the POS used in the eCommerce of Falabella in which all the POS were virtualized to increase the transactional capacity needed to handle the sales of the online channel.

  • LATAM Airlines
    • Chile
    • Airlines and Aviation
    • 700 & Above Employee
    • Expert Project Engineer
      • Apr 2015 - May 2016

      - Project leadership of the new website for LATAM cargo when the merge between LAN and TAM was celebrated. The project was received late and had a hard deadline restriction due to the launch date of the new Brand, successfully achieved. - In charge of the requirements definitions, vendor management, system implementation, business team training and leadership of the project of migration of the rate engine for LAN Cargo. - Project leadership of the new website for LATAM cargo when the merge between LAN and TAM was celebrated. The project was received late and had a hard deadline restriction due to the launch date of the new Brand, successfully achieved. - In charge of the requirements definitions, vendor management, system implementation, business team training and leadership of the project of migration of the rate engine for LAN Cargo.

Education

  • Glasgow Caledonian University
    MSC, Management of IT Innovation
    2011 - 2012
  • Universidad Técnica Federico Santa María
    Computer Science Engineer, Management
    2003 - 2010

Community

You need to have a working account to view this content. Click here to join now