Experience

PennWest Edinboro

• United States
• Higher Education
• 400 - 500 Employee

• Technology Help Desk Technician

  • Aug 2013 - Present

  - Handling incoming phone calls, online chats, and walk-ups to the desk - Help students and Faculty troubleshoot various tech related problems including login issues, as well as computer software and hardware issues - Entering tickets when troubleshooting is beyond my ability - Handling incoming phone calls, online chats, and walk-ups to the desk - Help students and Faculty troubleshoot various tech related problems including login issues, as well as computer software and hardware issues - Entering tickets when troubleshooting is beyond my ability



Giant Eagle, Inc.

• United States
• Retail Groceries
• 700 & Above Employee

• Cash Office

  • Jul 2011 - Jul 2013

  - Managing self-serve and traditional POS system cash flows- Counting and closing all sales for cash drawers. - Counting the overall cash inventory and making deposits when necessary- Balancing the accounts and making reports to management

• Front End Coordinator

  • Jul 2011 - Jul 2013

  - Supervising incoming and outgoing sales associates, handling and planning their breaks- Planning which POS systems they used, ensuring smooth transitions - Assisting customers with complaints and/or other various requests

• Customer Service

  • Jul 2011 - Jul 2013

  - Handling customer complaints and refunds- Assisting customers with check cashing, verifying employment and identity, as well as fingerprint scanning for those enrolled - Handling money transfer transactions through Western Union, complying with all federal guidelines