Admissions Counselor

• Jun 2022 - Present

Shift Manager

• Feb 2020 - Jun 2022

Helped drive sales during pandemic using developed sales and up-selling tactics. Developed five partners into leadership roles through consistent feedback and coaching. Enhanced our stores customer connection scores by a 30% margin using exceptional customer service and training methods. Maintained OSHA standards and followed CDC guidelines to ensure employee and customer safety. Helped drive sales during pandemic using developed sales and up-selling tactics. Developed five partners into leadership roles through consistent feedback and coaching. Enhanced our stores customer connection scores by a 30% margin using exceptional customer service and training methods. Maintained OSHA standards and followed CDC guidelines to ensure employee and customer safety.

Front Desk Manager

• Feb 2017 - Jan 2019

Produced membership and ancillary service sales through exceptional customer service and relationship building skills.Led front desk team in all day-to-day club operations.Cultivated luxury environment for high-profile clients and members.Trained and developed front desk associates customer service skills utilizing Equinox’s Hi-Five method.

Front Desk Manager

• May 2016 - Feb 2017

Operations Manager

• Mar 2015 - Jun 2016

Worked with a team of two other Operations Managers handling payroll & human resources concerns as well as scheduling 10 thousand hrs. a week for a staff of 500+ employees.Tracked and reported store business results, disseminating hourly business reads, trends, week-to-date business and end-of-month accounts & reporting. Direct point of contact for all store communications both internally and externally, collaborating with senior and district management daily.Conducted interviews and employee on-boarding. Show less

Cash Supervisor

• Nov 2014 - Mar 2015

Cashier

• Sep 2014 - Nov 2014

Stock Associate

• Oct 2012 - Sep 2014

Sales Associate

• Aug 2011 - Oct 2012