Lavazza Trainer and Brand Ambassador

• May 2023 - Present

Barista Trainer Quality Control Brand Ambassador Barista Trainer Quality Control Brand Ambassador

Barista Trainer

• May 2022 - Present

Barista and Latte Art trainer, Beginner, Intermediate and Advanced lessons. Bar handling, Beverage routines, Sensory Analysis, Filter coffee preparations. Barista and Latte Art trainer, Beginner, Intermediate and Advanced lessons. Bar handling, Beverage routines, Sensory Analysis, Filter coffee preparations.

Store Manager

• Jan 2022 - May 2023

•Proven track record of developing and mentoring team members, fostering a positive work environment, and enhancing customer satisfaction through effective communication and conflict resolution. •Developed and executed effective strategies for achieving sales targets, reducing costs, and improving overall store performance, resulting in increased revenue and customer satisfaction. •Proven track record of developing and mentoring team members, fostering a positive work environment, and enhancing customer satisfaction through effective communication and conflict resolution. •Developed and executed effective strategies for achieving sales targets, reducing costs, and improving overall store performance, resulting in increased revenue and customer satisfaction.

Assistant Store Manager

• Nov 2021 - Dec 2021

•Collaborated with the team to develop and implement effective strategies for achieving sales targets, reducing costs, and improving overall store performance. Served as a successful leader, promoting and achieving store success.

Store Supervisor

• Jun 2020 - Nov 2021

Supervised and trained a team of employees, ensuring that they consistently met or exceeded performance expectations.

Barista

• Apr 2019 - Jun 2020

Barista

• Aug 2017 - Mar 2019

• Maintained a focus on Service Values and Service Excellence. • Perform inventory monitoring and ordering • Prepared specialty coffee and tea drinks in a fast-paced environment. • Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction • Maintained a focus on Service Values and Service Excellence. • Perform inventory monitoring and ordering • Prepared specialty coffee and tea drinks in a fast-paced environment. • Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction

Cheff

• Mar 2015 - Aug 2017

•Responsible for preparing Italian pasta dishes, money management, shift leading and POS duties. •Responsible for preparing Italian pasta dishes, money management, shift leading and POS duties.

Sales Manager

• Mar 2012 - Jul 2014

• Answered customer questions and concerns to the best of my ability. • Helped to increase customer retention by striving to create wonderful customer experiences. • Effectively utilized knowledge of inventory control and management. • Brought forth a track record of exceeding previous sales quotas. • Answered customer questions and concerns to the best of my ability. • Helped to increase customer retention by striving to create wonderful customer experiences. • Effectively utilized knowledge of inventory control and management. • Brought forth a track record of exceeding previous sales quotas.