Marc T.

Senior Platform Engineer at TSG
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Contact Information
us****@****om
(386) 825-5501
Location
Kilmarnock, Scotland, United Kingdom, UK

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5.0

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Simon Harvey

I worked with Marc first when he was a member of our 24-7 team and later after his promotion to 3rd line. Early on it became apparent why Marc was so well regarded by his colleagues and peers. He has an outstanding knowledge of an unusually broad range of technologies - something that is undoubtedly underpinned by his interest and talent for cyber security and digital forensics. Marc has established himself within TSG as our "go to" expert in critical cyber security situations such as Incident Response, Forensics and complex security reviews. Over and above his technical abilities he has repeatedly demonstrated a passion for helping his team and colleagues - something that sets him out amongst his peers. Best wishes for the future Marc and thanks for all your assistance over the years!

LinkedIn User

I have worked with Marc over 2 positions he has held on the service desk. 24/7 and Third line. Over this time he has shown himself to be a highly valuable asset to my teams, going above and beyond for his team mates and the wider business. One key quality I look for is a persons ability to take something they are unfamiliar with and go and work out where the problem is and ultimately the solution. Marc has proven to be able to accomplish this on more than one occasion for me be that while dealing with zero day major incidents or debugging third party software. Having someone trusted tell me that incidents are in hand or resolved takes that worry off my plate. A pleasure to work with and a credit to the business.

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Aug, 2022
    - Nov, 2024
  • Sophos Threat Response Certified Admin
    Sophos
    Jun, 2022
    - Nov, 2024
  • Sophos XDR Certified Admin
    Sophos
    Jun, 2022
    - Nov, 2024
  • Sophos EDR Certified Admin
    Sophos
    May, 2022
    - Nov, 2024
  • Sophos Central v19.0 Delta - Technician
    Sophos
    Apr, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Mar, 2022
    - Nov, 2024
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Feb, 2022
    - Nov, 2024
  • Sophos Certified Technician
    Sophos
    Jan, 2021
    - Nov, 2024
  • Sophos Certified Engineer
    Sophos
    Jan, 2020
    - Nov, 2024
  • Ransomware Ready
    RangeForce
    Jun, 2022
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Apr, 2021
    - Nov, 2024
  • Sophos Central v19.0 Delta - Engineer
    Sophos
    Apr, 2022
    - Nov, 2024
  • Malicious Process Challenge
    RangeForce
    Mar, 2022
    - Nov, 2024
  • Persistence Challenge - RangeForce Challenge Series
    RangeForce
    Jul, 2021
    - Nov, 2024
  • Community Edition All-Star
    RangeForce
    May, 2021
    - Nov, 2024
  • Community SOC Challenge
    RangeForce
    May, 2021
    - Nov, 2024
  • Sophos Central Endpoint and Server v3.0 Delta - Engineer
    Sophos
    Feb, 2022
    - Nov, 2024
  • Sophos Firewall v18.5 Delta - Engineer
    Sophos
    Feb, 2020
    - Nov, 2024
  • Sophos Central Endpoint and Server v3 - Technician
    Sophos
    Feb, 2021
    - Nov, 2024
  • Sophos XG Firewall v18.0 - Technician
    Sophos
    Feb, 2021
    - Nov, 2024
  • eJPT
    eLearnSecurity

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Senior Platform Engineer
      • Apr 2023 - Present

      • Strengthening our organization's incident response by utilizing Cyber Kill Chain and MITRE ATT&CK framework for proactive threat identification, analysis, and mitigation. Implementing real-time threat intelligence to counter adversaries' TTPs, ensuring system recovery, evidence preservation, and stakeholder communication for a robust cyber security culture.• Identifying security vulnerabilities, presenting PoCs, and actively shaping cybersecurity strategies in critical sectors. Assessing threats, incidents, and offering expert guidance for a resilient posture.• Streamlining host and network-based incident response through simulation exercises, focusing on triage, system recovery, evidence collection, and root cause analysis. Generating comprehensive documentation to facilitate stakeholder presentations and informed decision-making, thereby enhancing our organisation's preparedness and response capabilities.• Proficient in Azure Active Directory management, hardware/software troubleshooting, and efficient deployment via Intune and Autopilot. Skilled in device management, software administration, and report generation for application troubleshooting. Contributes to process improvement, knowledgeable in scripting languages, and understands the impact of changes on connected services. Advocates for system and procedure enhancements.• Uses established tools to automate processes and aligns with team strategy both independently and under guidance. Applies design principles and patterns to build platform applications using standard toolsets and advanced editor features. Configures application builds, pipelines, and writes maintainable code in line with existing style and frameworks. Recognizes refactoring needs with a deeper understanding of frameworks, applies appropriate techniques, and participates in technical discussions. Show less

    • Senior System Engineer
      • Jan 2023 - Apr 2023

      • Proficiently navigating all ITIL incident management levels, prioritizing exceptional 3rd Line support for internal teams and infrastructure.• Serving as a knowledgeable technical escalation point for Citrix environments throughout our MSP infrastructure, while offering ongoing training to 1st and 2nd line staff to bolster company-wide Citrix expertise.• Striving to address long-term issues and minimize technical debt through the provision of tailored reports to management, thereby facilitating continuous improvement and optimization of internal IT systems and processes.• Enthusiastically collaborating with the Platform Team, contributing to the creation of innovative products and services by identifying market needs and opportunities alongside colleagues, and actively engaging in the ideation, planning, and execution of projects.• Keeping abreast of industry trends and emerging technologies, and supporting the team in delivering cutting-edge solutions that cater to clients' evolving needs. Show less

    • Senior Service Desk Consultant (3rd Line)
      • Jun 2021 - Jan 2023

      • A key influencer in ongoing cyber security strategies, reviewing and advising on major threats and security incidents.• Performing host and network based incident response for clients including triage, system recovery and technical evidence collection. Determining root cause analysis and generating client documentation for presentation.• Generating PoC(s) in relation to security weaknesses and raising them to required management staff to review risk, resulting in the hardening of multiple environments including the prevention of data theft from a nationwide healthcare service.• Shift based movement across all ITIL incident management levels, operating exclusively at the 3rd Line level.• During weekends and night shifts, sole responsibility for management and prioritization of client incidents ensuring all technical documentation is written to a high level and easily communicable to both Directors, Management and Internal Teams.• Technical escalation point for Citrix environments across the client estate – including providing ongoing training to 1st and 2nd line staff to strengthen companywide Citrix discipline.• Mission to resolve long term issues to reduce technical debt, providing management with tailored reports to assist with building long term partnerships with clients. Show less

    • Support Desk Consultant - 24/7 Team
      • Nov 2019 - Jun 2021

      - Key Responsibilities -• 2nd Line Infrastructure Engineer• 24/7 Team Member• Provide assistance and knowledge to all aspects of clients and staff• Problem Solving Skills for complex issues★ Additional Responsibilities and Achievements ★• Implemented 1st Line Network Training Program while still on initial employment term to accelerate 1st Line development

    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Support Desk Analyst
      • Aug 2015 - Oct 2019

      Large Re-seller environment with SMB to Enterprise level clients, including International Clients throughout UK, Europe, Bangladesh, United States and China. - Key Responsibilities - • Lead Checkpoint Engineer • Lead Barracuda Engineer • Security knowledge font for clients and company in all areas of information security and risk • Engineer for network layer analysis and troubleshooting • Daily administration and troubleshooting of business-critical systems across Microsoft Server 2012/2016 infrastructure, with use of VMware and Hyper-V environments, including Active Directory, Exchange 2013/2016 and Exchange Online and Office 365 environments. • Practical working knowledge and troubleshooting of RDS environments including Citrix Virtual Desktops and XenMobile • Administration of iOS, Android, Windows and other Mobile Devices. ★ Additional Responsibilities and Achievements ★ • System Administration of National and International Clients, including legal firms and fortune 500 companies. • Gained In-depth practical knowledge of Web Application Firewalls and Web Security Gateways • All areas of information security and risk, including GDPR, PCI-DSS, Penetration Testing and security auditing, including zero day and recent exploits in the wild. This included extensive research, discovery, whitepaper reviews, seminars, and essential knowledge building conferences. • Administration of Switches, Routers, Firewalls, Proxies, Mail Gateways, including environments with upwards of 500 network appliances and 1000+ users Show less

    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Career Break - Unemployed
      • Sep 2012 - Jun 2015

      • Time away from work due to medical reasons. • Spent time focused on studying • This time gave me the opportunity to review and take a step back from the day-to-day of IT and evaluate where the future trends and how the landscape was going to change. • During this time I decided to use the time wisely while recovering to further my career in the future. I invested my time in becoming proficient at a fundamental to intermediate level in a wide array of technologies both for personal and professional advantages. This included many varying area of Information Technology as shown below: • OS and Hypervisors Technologies • Coding and Development • Cybersecurity and Digital Forensics Show less

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Technician
      • Jan 2012 - Aug 2012

      - Key Responsibilities - • Evaluation of all Cloud technologies, Mobile platforms, all Tablet OS' and installation with clients. • Senior Security Lead for clients in all areas of information security and risk. • Lead (2) successful PCI-DSS Compliance audits (discovery, analysis and assessor reporting). • Lead for all BES Express and BES Enterprise Installations and Maintenance, including mobile security. • Successful Migration of 3 Clients from Microsoft Exchange to Office 365/Exchange Online. • Working with bespoke IT systems and SMBs (5-50 Desktop/Mobile Devices Show less

    • Network Administrator
      • Jan 2010 - Jan 2012

      - Key Responsibilities - • Lead for Security Audit given by Ersnt & Young, PCI-DSS, and ISO27001 Compliance • Responsible for all IT Infrastructure of the company • First and point of contact for all internal and external client technical queries • Hands-on Network Configuration and Maintenance for 30 User Systems, with 100 External Users via PDA, Smartphone, Tablet • Company bespoke system responsible for the travel arrangements of 100,000 Users Worldwide • Development of iPhone and Mobile applications, Design Phase, Testing and Implementation • Sole decision making on all IT Projects with final sign off given by IT Director • Attended RSA Conference 2010 and Info Security Europe 2011 on behalf of Interfile LTD • Working closely with CEO and IT Director, giving presentations to clients and perspective new users Show less

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