Experience

Expense Reduction Analysts – EMEA

• United Kingdom
• Business Consulting and Services
• 300 - 400 Employee

• Global Head of IT

  • May 2019 - Present

  Global Head of IT for Expense Reduction Analysts. Operating out of the Head Office in Kent, with additional regional offices in Dallas, Milan, and Adelaide. ERA are a white-collar franchise organisation with over 1000 franchisees and 100 staff across 40+ countries. ERA have a complicated business setup being an intricate franchisee business. • Brought into the business in 2019 to guide ERA through multiple migrations. • Built bespoke CRM/MIS system using Microsoft Dynamics 365. • Consolidated and migrated multiple Office 365 tenants. • Dynamics 365 was planned as a 3-year project which was made available in 2 years. • Using Dynamics data reporting and building strategies for ERA’s next steps. • Using Power BI to produce KPI’s and reports for senior leadership team & global management. • Built digital strategies to Identify opportunities for software improvements. • Reducing Dynamics' annual licensing costs • Created and delivered multiple IT policies. • Regular communication with users regarding best practices and hot topics • Hosting webinars with users to assist with driving adoption and education of ERA Tools • Establish areas where the business was lacking and strategized the next steps which included the deployment of multiple new software solutions (DocuSign, RFP tools & bespoke tools) to all users. • Work with all department managers to assist with department digital strategies. • Management of all IT-related budgets • Manage continuous development of CRM/MIS system (Dynamics 365) using ITIL framework. • Drive security best practices & policies across all users (2FA, backups etc), including using the Microsoft CSAT (Cyber security assessment tool) to build long-term security strategies. • Build and maintain the IT budget. • Line management of the IT Support Manager and IT team who operating from Adelaide, Texas and Kent. Show less



Clarion Communication Management

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Manager

  • Aug 2014 - May 2019

  IT Manager for the Clarion Group & Clarion IT Support. Supporting 100+ organisations acting as an in-house Head of IT. This allowed better discussions with their Senior Leadership Team in all IT aspects such as project management, best practices, policies, KPI’s, budget and more. This allowed many of the organisations to massive grow with the digital strategy put in place for them. Additional tasks carried out included. • On premise to Cloud migrations & transformations, including planning and implementation. • Building digital strategies & budgets with the Senior Leadership Teams across all supported organisations. • Providing each CEO/Senior Leadership Team with KPI’s via Power BI • Managing the IT support team to ensure SLAs are maintained. • Providing hands-on support for Priority 1 IT Support tickets • Using the ITIL framework, Project managing the client’s software and hardware needs. • Continually monitoring the Ticket system to minimize repeat/reoccurring tickets and improve processes. • Providing efficient and high-quality support via phone, email and face to face. • Supporting all aspects of windows server management incl AD, DHCP,and GPOs • Writing and updating technical documentation for software/hardware that will be used with the Service Desk in an online documentation product called IT Glue • Hands on VoIP, Fibre, EFM and leased line setup • Advising and planning with new start-up organisations on IT requirements. • Working directly with clients to develop IT procedures, best practices, and project plans, ensuring budgets and systems are in place. • Managing Projects and monthly KPI’s for new and existing clients. • Security Audits to better protect networks from any weaknesses including Crypto Viruses, by keeping to a multi layered approach to security and implementing IT policies and best practices. • Technical Lead during face-to-face sales meetings & client onboarding meetings. Show less



DELAWEB Designs UK

• Bromley, United Kingdom

• Web Designer

  • 1998 - Aug 2018

  I first got involved in web design just for fun, and have always kept it going as a hobby offering web and logo design for local business and trades. In the last few years my portfolio has drawn a few other larger organisation who have been impressed with my knowledge and service offered I first got involved in web design just for fun, and have always kept it going as a hobby offering web and logo design for local business and trades. In the last few years my portfolio has drawn a few other larger organisation who have been impressed with my knowledge and service offered



Dela Management Limited

• London, United Kingdom

• IT Director

  • Sep 2011 - Apr 2017

  dela Property Management provided property management to 80+ landlords across the southeast of the UK. All aspects of IT covered included supporting staff, creating IT policies, extracting and processing data for business intelligence reports, staff weekly communications & IT strategy planning. • Development and Setup of the dela Property Management website & Client Secure zone allowing landlords to login and access their documents, policies and agreements. dela Property Management provided property management to 80+ landlords across the southeast of the UK. All aspects of IT covered included supporting staff, creating IT policies, extracting and processing data for business intelligence reports, staff weekly communications & IT strategy planning. • Development and Setup of the dela Property Management website & Client Secure zone allowing landlords to login and access their documents, policies and agreements.



de Stafford School

• Network Manager

  • Apr 2005 - Aug 2014

  After 14 months in the previous position the Head Teacher gave me a promotion to Network Manager. de Stafford School consisted of 150 staff and 850 students and my tasks included: • Migration and transition of the existing servers to new on-premise hosts using VMware.• Maintain the continuous running of these including all fault finding/software and hardware repairs.• Manage all users accounts for 150 staff and 850 students with AD & GPOs• Maintain backups up all vital files off-site• Implementation of the IT helpdesk Ticket system, allowing tracking of all support requests and providing management information (KPI’s) on support statistics.• Provide training to both staff and students on key systems either by regular email communication or in person.• Design and installation of 3 brand new IT suites (96 desktop computers) including completely installing network cabling, switch installations, VLANs & PC deployment.• Managing and developing the schools Virtual Learning Environment allowing staff and students 24-hour access to access emails & files. In 2006 this was brand new technology and de Stafford were at the time one of the first to move ahead with this.• Endpoint management for networked devices (PC’s, Laptops, Blackberry, iPhones)• Strategic work included IT Room renewal program, IT policy creation, best practice reports, e-safety IT polices, Senior Leadership Team reports and KPI’s software renewal, maintaining the school’s specialist IT status* and solution discovery to ensure students are protected.• Reduced licensing budget by 30% in the past 5 years with a strategic look at the licenses available with the Microsoft Schools agreement.• Installed and setup of full site wireless coverage including guest access & BYOD.• Directly supporting external companies leasing office space within the school with all IT requirements, including designing new systems to installation and maintenance. Show less

• Network Engineer

  • Apr 2004 - Apr 2005

  • Providing hands on 1st & 2nd line technical support to staff and pupils within the school.• Providing remote support to staff via phone and online across all available platforms• Communicating weekly with staff on security concerns, updates, and best practice.• Maintaining the integrity of 500+ networked and network devices.• Complete redesign and the management of the school’s public website. Which involved multiple meetings with the Senior Leadership Team.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Ledger - Finance Department

  • Nov 2003 - Mar 2004

  Responsible for organising a major back log and following up various companies on the debtors list Directing assisting the finance manager with tasks and assisting with the sales ledger Responsible for organising a major back log and following up various companies on the debtors list Directing assisting the finance manager with tasks and assisting with the sales ledger



Dolls House Junction

• West Wickham, Kent

• IT Support/Accounts/Web Site

  • Aug 1998 - Feb 2004

  Providing a local business a support in 3 keys areas including IT, Accounting and their eCommerce Website Providing a local business a support in 3 keys areas including IT, Accounting and their eCommerce Website



Bromley Hospitals NHS Trusts

• Bromley, United Kingdom

• Sales Ledger - Finance Dept

  • Feb 2003 - Oct 2003

  Covering a member of staff on maternity leave I was responsible for working on the department’s sales ledger and was responsible for maintaining files to process appropriately authorised trade creditor invoices for payment on a regular basis as well as maintaining an adequate audit trail, maintaining all previously recorded payments made and producing monthly accruals listings Covering a member of staff on maternity leave I was responsible for working on the department’s sales ledger and was responsible for maintaining files to process appropriately authorised trade creditor invoices for payment on a regular basis as well as maintaining an adequate audit trail, maintaining all previously recorded payments made and producing monthly accruals listings