Experience

Repco

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2022 - Present



Lewis Leisure

• Hospitality
• 1 - 100 Employee

• Retail Manager

  • Oct 2020 - Dec 2021

  For 11 months, I ran the drive through bottle shop attached to the iconic Belvedere Hotel, a destination venue at Woody Point, Redcliffe. My role with The Belvedere Hotel was to drive the potential of the bottle shop, and revitalise the interior of the store using my visual merchandising skills to showcase key promotions in line with our in house promotions and our banner group (Bottlemart)’s promotions, whilst developing and building the store team into a group that can operate all facets of a retail liquor store. In my time there, the store consistently outperformed previous years revenue and GP figures, and was operating on a 15 to 20% increase in sales with higher than normal numbers of customers. Show less



Newstead Brewing Co

• Australia
• Food & Beverages
• 1 - 100 Employee

• Brand Activation Manager

  • Sep 2018 - Jun 2020

  My role at Newstead Brewing Co was based around 3 key areas; 1) relationship management with key partners and suppliers - this included our brand partners, our major wholesale venues and supply partners 2) Managing how the NBCo brand apeared in public. This included; * Assisting in the development and execution of marketing strategies (above and below the line) * Creation and development of the monthly sales call cycle brief * Developing and producing artwork, PoS, merchandise and sales support PoS and collateral, * Maintaining stock levels of PoS, merchandise and collateral * Working with merchandise suppliers and retail customers to achieve targeted results * Beer tasting activations * Festival and event activations * Leading and managing our crew of NBCo Roadies (up to 20 Roadies) * Ensuring that all marketing and print materials are ready and available in time * Managing NBCo social media accounts 3) Support and coaching to the business development / sales team - this included working with our business development team to ensure our key sales and marketing plans were effectively put in place Show less



BWS

• Australia
• Retail
• 700 & Above Employee

• Customer Experience Facilitator

  • Feb 2016 - Sep 2018

  As Customer Experience Facilitator, I'm helping our store managers and stores deliver an authentic customer experience, and deliver an exceptional value proposition.

• Store Manager

  • Jun 2015 - Sep 2018

  Key responsibilities include:• Leading a team to deliver exceptional customer service• Maximise sales and profitability by soliciting, identifying and delivering on opportunities for growth• Visual merchandising and stock control• Training and development of team members in sales, service and safety• Managing all day-to-day operations of the storeReturn to Work Coordinator for Area group



Village Motors Group

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • May 2015 - Jun 2015

  Achievements and responsibilities: Meeting and greeting customers upon arrival in Service Department Scheduling services Interpreting customer concerns and comments and liaising with technicians Liaison with customers about any additional work required Estimating time and costs associated with repairs Handling customer complaints Responding to customer requests Achievements and responsibilities: Meeting and greeting customers upon arrival in Service Department Scheduling services Interpreting customer concerns and comments and liaising with technicians Liaison with customers about any additional work required Estimating time and costs associated with repairs Handling customer complaints Responding to customer requests



Hatchlings Cloth Nappies

• Retail

• Partner

  • 2010 - Jul 2014

  Oversaw establishment and development of business, whilst assisting in cloth nappy design, production and retail. Oversaw establishment and development of business, whilst assisting in cloth nappy design, production and retail.



Rob's Garden Maintenance

• Clontarf

• Owner

  • May 2012 - Jun 2014

  Lawn care and maintenance. Garden edges maintained. Gardening, weeding, pruning and yard clearance. Owner Operator of his own garden maintenance company, Rob's Garden Maintenance, Rob Elliott is using the skills he mastered over a 15 year leadership and consulting career to drive his newest venture. A young family and ever increasing demands for time away from home and his family, Rob decided to return from his career break following the birth of his second daughter in an area that gives him what he needs, is something he's passionate about, and allows him to wear hi vis shirts! Rob works locally to his own on the Redcliffe peninsula, maintaining gardens and yards for a broad cross section of people. Young career couples, single mums, families and older couples. Show less



Executive Support Consultants - Official consulting partners of The Table Group in Australia

• Business Consulting and Services

• Business Consultant

  • 2010 - 2012

  Part of specialist consulting team supporting resource industry organisations to drive business efficiency and performance. Worked with clients including BHP Billiton, Rio Tinto, Bechtel and Newcrest Mining, and assisted with development and delivery of targeted solutions that improved leadership capability, engagement, project performance and retention. • Designed and implemented induction program in the Brisbane office of a multinational construction company, that dramatically improved the onboarding process, enhancing program alignment with corporate values and increasing new-hire retention and engagement. • Developed and delivered Leadership Development program at a gold mine in Papua New Guinea that increased capability of first time leaders, whilst better harnessing “seasoned” leadership knowledge and experience base. Clarified organisation’s leadership strategy and communicated to all levels. ***Leadership Program principles have subsequently been replicated by the PNG nationals in their village society. • Improved organisational effectiveness of a gold mine in NSW, clarifying its strategy and future directions and reshaping its leadership team into a cohesive unit, eliminating diverse agenda’s and working to a shared vision. ➢ Assisted business to turn a 2 month behind schedule timeline into 1 month ahead of schedule saving millions in costs on projected completion date. ➢ Increased levels of trust and understanding in leadership team and worked with teams to facilitate the formulation of team level objectives and goals aligned with business strategic objectives. • Assisted Executive Support Consultants to build an industry reputation for client satisfaction against objectives through active engagement across all phases of the project that enabled targeted solutions. Designed and developing material. Show less



SEMA Operations

• Australia
• Advertising Services
• 1 - 100 Employee

• Delivery Manager

  • 2008 - 2010

  Following significant successes driving business transformation and performance across one of SEMA’s key accounts recruited to lead the rescue of business relationship stability with two other critical clients. Heading a specialist delivery team, managed all aspects of operational delivery re-instituting delivery outcomes and restoring credibility and confidence. • Rebuilt trust with senior representatives of both client groups, transitioning relationship from external service provider to business partner working collaboratively to build business outcomes. • Assessed operational performance issues and client concerns implementing new engagement processes that increased delivery team involvement in client interactions strengthening team empowerment and accountability in campaigns processes. • Increased efficiency and productivity with the delivery team, progressively strengthening trust between team members to see silo’s removed and issues worked on and resolved collaboratively and proactively. Improved performance securing positive net promoter scores from both client teams for on-time delivery and work standards. • Shaped and led team during period of high pressure and successfully erased resistance to new transparent client communication culture, improving long term relationships. Show less

• Operations Manager

  • 2007 - 2008

  Appointed to lead a team of 45 during period of change and restructure to drive improved interface and support for internal and external clients and operational delivery standards. Managed million dollar budget, and operated as Queensland lead on National SEMA team that led provision of industry programs that set the benchmark in technology solutions and support including: • Provision of the largest and most complex customer management and fulfillment mail solution in Australia (for Telstra) – Winner: Telstra 2006/07 Vendor of the Year (Excellence in Quality category)• Development of the largest commercial leads generation management system in Australia – 2006 ADMA Award, Data Driven Marketing Category• Provision of the single largest web-enabled electronic document storage and retrieval solution in Australia• 2007 winner of the 'ReadSoft Outstanding Achievement Award for Using ReadSoft Technology' (Readsoft is document scanning and data extraction technology)* • 2008 The Stevies International Business Awards – Winner Best Support Organisation for AEC for delivery of seamless execution of the highest risk project with 100% on time delivery and accuracy• Concurrently led introduction of new lean processes and workforce structures that improved resource management and saved the business hundreds of thousands in costs pa. Show less