Experience

CSI Interfusion

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant, Project Manager

  • May 2022 - Present

  Malaysia • Managed a bank's regulatory projects focusing on liquidity, serving as a contingency worker. • Devised and executed a project plan to deliver a regulatory reporting initiative on time and within budget, leveraging project management, business analysis, data management, and testing skills. • Orchestrated cross-functional teams, bridging knowledge gaps through resource planning, training, coaching, and mentorship, and efficiently managing teams to achieve optimal… Show more • Managed a bank's regulatory projects focusing on liquidity, serving as a contingency worker. • Devised and executed a project plan to deliver a regulatory reporting initiative on time and within budget, leveraging project management, business analysis, data management, and testing skills. • Orchestrated cross-functional teams, bridging knowledge gaps through resource planning, training, coaching, and mentorship, and efficiently managing teams to achieve optimal performance. • Collaborated with stakeholders to understand their pain points and develop tailored tactical and strategic solutions that met their needs, building strong client relationships and ensuring satisfaction and compliance with regulatory standards. Show less



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• Head of DBSS Transformation

  • Apr 2021 - Nov 2021

  Malaysia • Led multiple projects within the Digital Business Support System Transformation program, including the replacement of CRM and Billing core systems, which had a positive impact on digital KPIs. • Applied program and project management expertise, technological knowledge, and vendor management skills to direct SI RFP evaluation processes. • Utilized agile methodologies to ensure that projects were aligned with business needs and that stakeholders were kept informed throughout the… Show more • Led multiple projects within the Digital Business Support System Transformation program, including the replacement of CRM and Billing core systems, which had a positive impact on digital KPIs. • Applied program and project management expertise, technological knowledge, and vendor management skills to direct SI RFP evaluation processes. • Utilized agile methodologies to ensure that projects were aligned with business needs and that stakeholders were kept informed throughout the process. • Promoted collaboration and innovation, which resulted in the development of new solutions that improved efficiency and productivity. Show less



Lenovo PCCW Solutions

• Hong Kong
• IT Services and IT Consulting
• 700 & Above Employee

• Product Manager

  • Dec 2019 - Apr 2021

  Malaysia • Led the Communications, Media, and Technology IP R&D team, applying product management skills, strategic thinking, and technology expertise to modernize an outdated product platform into a latest tech stack using micro-services and low-code development platform. • Leveraged TMForum Open API Framework and agile methodologies to craft a comprehensive product portfolio. • Showcased sales acumen by developing a compelling pre-sales PowerPoint presentation in collaboration with an offshore… Show more • Led the Communications, Media, and Technology IP R&D team, applying product management skills, strategic thinking, and technology expertise to modernize an outdated product platform into a latest tech stack using micro-services and low-code development platform. • Leveraged TMForum Open API Framework and agile methodologies to craft a comprehensive product portfolio. • Showcased sales acumen by developing a compelling pre-sales PowerPoint presentation in collaboration with an offshore team, securing a high-impact sale to a Telco in Singapore. • Prudently allocated post-sales revenue to train and enhance team capabilities, expand resources, and establish a product roadmap in alignment with the latest industry trends for sustainable growth. Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Business Analyst, VP, Legal and Compliance

  • Jul 2015 - Jan 2019

  Singapore • Led Business and Technology initiatives driven by FM AML audit findings, applying critical thinking and regulatory compliance skills to mitigate reputation risks. • Collaborated with global teams to analyze and optimize processes using Jira and Confluence collaboration and communication tools. • Conducted proof of concepts, assessed solutions, and responded to RFPs, using analytical thinking skills to write SQL to extract data from a cloud ETL data lake, using Excel Power Query to… Show more • Led Business and Technology initiatives driven by FM AML audit findings, applying critical thinking and regulatory compliance skills to mitigate reputation risks. • Collaborated with global teams to analyze and optimize processes using Jira and Confluence collaboration and communication tools. • Conducted proof of concepts, assessed solutions, and responded to RFPs, using analytical thinking skills to write SQL to extract data from a cloud ETL data lake, using Excel Power Query to create visualizations to identify prioritization areas, and recommending the most cost-effective and efficient solution. • Swiftly implemented Market Abuse Regulation (MAR) in Singapore within 6 months, ensuring compliance and averting potential fines, reflecting a strong grasp of regulatory compliance skills. • Partnered with the legal team to oversee the transition of an end-of-life banking system in Malaysia, ensuring the source code was escrowed and made ready for takeover by the in-house operations team, avoiding the need to engage separate managed services and controlling operational costs. Show less



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Manager, IT Transformation

  • Apr 2012 - Apr 2015

  Malaysia • Evaluated SIs' RFPs using the SMART method and SWOT analysis to select the vendor that best met the company's needs, demonstrating strong decision-making skills. • Introduced and established OKRs for the transformation team, providing a clear framework for goal setting and performance measurement. Evaluated SI's performance based on these OKRs to ensure alignment with program objectives and KPIs. • Oversaw SI's progress in implementing the new Siebel system by applying SDLC knowledge… Show more • Evaluated SIs' RFPs using the SMART method and SWOT analysis to select the vendor that best met the company's needs, demonstrating strong decision-making skills. • Introduced and established OKRs for the transformation team, providing a clear framework for goal setting and performance measurement. Evaluated SI's performance based on these OKRs to ensure alignment with program objectives and KPIs. • Oversaw SI's progress in implementing the new Siebel system by applying SDLC knowledge and coordinating workshops and meetings between business users and SI to facilitate business process reengineering and reach consensus, highlighting strong project management skills. Show less



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Senior Consultant

  • Oct 2010 - Apr 2012

  Malaysia Led the implementation of a BPR project based on eTOM standards, improving critical areas such as cost, quality, service, and speed in the CRM and Billing areas. Established guiding principles of customer focus, continuous improvement, and data-driven decision-making to ensure ongoing success.



Independent Contractor

• Project Lead

  • Apr 2010 - Sep 2010

  Malaysia Managed post-tendering activities for a Transformation Project, ensuring delivery and client satisfaction. Led a successful partnership with a local university to intake interns and identify and retain talented individuals as company assets.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jun 2009 - Apr 2010

  Malaysia Collaborated with the client's business teams to gather requirements and identify key business processes that needed to be supported by the system. Worked with the solution designer to understand technical requirements and integrated the system accordingly. Created documentation such as BRD and FSD, and organized user acceptance testing.



ACE Asia Pacific Services Sdn Bhd

• Regional Business Analyst

  • Dec 2007 - Jun 2009

  Malaysia As the primary contact for Business Analysts across the APAC region, ensured effective communication and collaboration with stakeholders across multiple countries, successfully delivering multiple in-house systems. Played a role in the transformation of the department from a cost center to a profit center, and collaborated with stakeholders to ensure compliance with statutory regulations.



American Home Assurance

• Project Management

  • Jul 2007 - Nov 2007

  Malaysia Established a PMO office in Jakarta, Indonesia, and advised the PMO office on developing an efficient framework using project management expertise and implementing the Unit Cost Model (UCM) for the Accident & Health (A&H) business unit. Collaborated with the local Customer Service Group (CSG) to develop procedures to monitor all operations and new system requirements across all A&H lines of business.



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Jul 2005 - Jul 2007

  Malaysia Successfully managed the upgrade process from Lotus to Microsoft eventually to Web Space, conducted staff training, and implemented new software applications to improve IT efficiency and effectiveness; leading to increased revenue and improved customer satisfaction. Served as QMR for the ISO 9001:2000 certification of PruBusiness Academy and Sales Force Automation Unit, planned audits, drafted a quality manual and procedures, monitored compliance with ISO standards, and ensured corrective… Show more Successfully managed the upgrade process from Lotus to Microsoft eventually to Web Space, conducted staff training, and implemented new software applications to improve IT efficiency and effectiveness; leading to increased revenue and improved customer satisfaction. Served as QMR for the ISO 9001:2000 certification of PruBusiness Academy and Sales Force Automation Unit, planned audits, drafted a quality manual and procedures, monitored compliance with ISO standards, and ensured corrective actions were taken when necessary. Show less