Sangeeta Bhatnagar
Principal at SB Global Human Capital Solutions- Claim this Profile
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Topline Score
Bio
Victoria Imola
Sangeeta's guidance through the Adaptability Intelligence Leadership Development program has been truly transformative experience for our team. Engaging, insightful, and incredibly convenient, the program provided us with a very thought-provoking experience. Sangeeta skillfully crafted a warm, welcoming, and secure environment that encouraged us to challenge our existing mindsets and approaches. The program delved deep into the art of adaptability, equipping us with the tools to enhance our professional and personal lives. In a world where change is rapid and constant, this program is an invaluable asset. Sangeeta's commitment to sharing this knowledge, along with her unwavering availability and flexibility, made the journey all the more enriching. Without a doubt, I wholeheartedly endorse SB Global’s, Adaptability Intelligence Leadership Development program to teams and groups aspiring to embrace the future with confidence. Your decision to embark on this program will undoubtedly prove to be one of the most rewarding choices you make for your team.
Esin Turhan
I worked closely with Sangeeta after she kindly volunteered her time and expertise to engage with NPower Canada's diverse participants in April 2023. She delivered an impactful, very engaging and beneficial guest speaker event to 120+ job seekers from different age groups and backgrounds. The presentation focused on resilience and adaptability and how it applies to the challenges of a job search process for communities that strive to overcome different challenges. Looking forward to working with her again!
Victoria Imola
Sangeeta's guidance through the Adaptability Intelligence Leadership Development program has been truly transformative experience for our team. Engaging, insightful, and incredibly convenient, the program provided us with a very thought-provoking experience. Sangeeta skillfully crafted a warm, welcoming, and secure environment that encouraged us to challenge our existing mindsets and approaches. The program delved deep into the art of adaptability, equipping us with the tools to enhance our professional and personal lives. In a world where change is rapid and constant, this program is an invaluable asset. Sangeeta's commitment to sharing this knowledge, along with her unwavering availability and flexibility, made the journey all the more enriching. Without a doubt, I wholeheartedly endorse SB Global’s, Adaptability Intelligence Leadership Development program to teams and groups aspiring to embrace the future with confidence. Your decision to embark on this program will undoubtedly prove to be one of the most rewarding choices you make for your team.
Esin Turhan
I worked closely with Sangeeta after she kindly volunteered her time and expertise to engage with NPower Canada's diverse participants in April 2023. She delivered an impactful, very engaging and beneficial guest speaker event to 120+ job seekers from different age groups and backgrounds. The presentation focused on resilience and adaptability and how it applies to the challenges of a job search process for communities that strive to overcome different challenges. Looking forward to working with her again!
Victoria Imola
Sangeeta's guidance through the Adaptability Intelligence Leadership Development program has been truly transformative experience for our team. Engaging, insightful, and incredibly convenient, the program provided us with a very thought-provoking experience. Sangeeta skillfully crafted a warm, welcoming, and secure environment that encouraged us to challenge our existing mindsets and approaches. The program delved deep into the art of adaptability, equipping us with the tools to enhance our professional and personal lives. In a world where change is rapid and constant, this program is an invaluable asset. Sangeeta's commitment to sharing this knowledge, along with her unwavering availability and flexibility, made the journey all the more enriching. Without a doubt, I wholeheartedly endorse SB Global’s, Adaptability Intelligence Leadership Development program to teams and groups aspiring to embrace the future with confidence. Your decision to embark on this program will undoubtedly prove to be one of the most rewarding choices you make for your team.
Esin Turhan
I worked closely with Sangeeta after she kindly volunteered her time and expertise to engage with NPower Canada's diverse participants in April 2023. She delivered an impactful, very engaging and beneficial guest speaker event to 120+ job seekers from different age groups and backgrounds. The presentation focused on resilience and adaptability and how it applies to the challenges of a job search process for communities that strive to overcome different challenges. Looking forward to working with her again!
Victoria Imola
Sangeeta's guidance through the Adaptability Intelligence Leadership Development program has been truly transformative experience for our team. Engaging, insightful, and incredibly convenient, the program provided us with a very thought-provoking experience. Sangeeta skillfully crafted a warm, welcoming, and secure environment that encouraged us to challenge our existing mindsets and approaches. The program delved deep into the art of adaptability, equipping us with the tools to enhance our professional and personal lives. In a world where change is rapid and constant, this program is an invaluable asset. Sangeeta's commitment to sharing this knowledge, along with her unwavering availability and flexibility, made the journey all the more enriching. Without a doubt, I wholeheartedly endorse SB Global’s, Adaptability Intelligence Leadership Development program to teams and groups aspiring to embrace the future with confidence. Your decision to embark on this program will undoubtedly prove to be one of the most rewarding choices you make for your team.
Esin Turhan
I worked closely with Sangeeta after she kindly volunteered her time and expertise to engage with NPower Canada's diverse participants in April 2023. She delivered an impactful, very engaging and beneficial guest speaker event to 120+ job seekers from different age groups and backgrounds. The presentation focused on resilience and adaptability and how it applies to the challenges of a job search process for communities that strive to overcome different challenges. Looking forward to working with her again!
Credentials
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AQai Certification (Foundation)
AQai - Adaptability Assessments & CoachingJul, 2021- Nov, 2024 -
Emotional Intelligence Training
Goleman EIJan, 2021- Nov, 2024 -
Online Empathy Toy Facilitator Certification
Twenty One ToysJan, 2021- Nov, 2024 -
Trainer of Adults Certificate
Centennial CollegeJul, 2013- Nov, 2024 -
Certified Thomas Consultant (DISC, GIA, Emotional Intelligence)
Thomas InternationalAug, 2010- Nov, 2024 -
Certified DISC Trainer
Personality Insights, Inc.Aug, 2008- Nov, 2024
Experience
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SB Global Human Capital Solutions
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Principal
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Feb 2008 - Present
Talent acquisition for top-tiered Contact Centre / CX talent. With a focus on Human Behaviour, we help companies attract, retain and develop top-talent by using the model of human behaviour and Emotional and Social Intelligence principles. Talent acquisition for top-tiered Contact Centre / CX talent. With a focus on Human Behaviour, we help companies attract, retain and develop top-talent by using the model of human behaviour and Emotional and Social Intelligence principles.
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Greater Toronto Area Contact Centre Association
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Toronto. ON
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Chair
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2005 - Present
OUR MISSION is to benefit the Greater Toronto Area customer contact centre industry by positively engaging in knowledge exchange, networking and marketing initiatives. GTACC is about sharing best practices, networking, supporting local Contact Centres with a knowledge based organization. It's about people assisting people. As Chair, I am proud to work with great volunteers, advisory council and as a result we have been able to utilize large events to give back to the greater community. Show less
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Seneca Polytechnic
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Canada
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Higher Education
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700 & Above Employee
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Instructor (Partial Load)
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Jan 2014 - Dec 2019
Contact Centre Training (CC Environment, Technology, Sales & Service, Compliance, Morals & Ethics, Soft Skills, Communication Styles, Emotional Intelligence) Contact Centre Training (CC Environment, Technology, Sales & Service, Compliance, Morals & Ethics, Soft Skills, Communication Styles, Emotional Intelligence)
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Centennial College
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Canada
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Higher Education
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700 & Above Employee
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Part-time Instructor
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Jan 2011 - Aug 2014
Contact Centre Operations, Preparing very diverse students to enter the workforce so that they can connect with customers to create great Customer Experiences,and to be engaged, productive members within a team. (Soft Skills with a focus on Behavioural and Personality Styles, Interpersonal Skills, Emotional Intelligence,Team Work, Conflict Resolution as well as Resume and Interview Preparation) Contact Centre Operations, Preparing very diverse students to enter the workforce so that they can connect with customers to create great Customer Experiences,and to be engaged, productive members within a team. (Soft Skills with a focus on Behavioural and Personality Styles, Interpersonal Skills, Emotional Intelligence,Team Work, Conflict Resolution as well as Resume and Interview Preparation)
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Spherion
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United States
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Staffing and Recruiting
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700 & Above Employee
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Professional Search & Placement Consultant
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2004 - Jan 2008
Searching out the best talent in the Call Centre Industry - specializing in Senior Management placements. Searching out the best talent in the Call Centre Industry - specializing in Senior Management placements.
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Call Centre Consultant
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1999 - 2004
Partnered with Management Consultants for Executive Search Process Mapping for Call Centres Soft Skills Training Team Leader Coaching Partnered with Management Consultants for Executive Search Process Mapping for Call Centres Soft Skills Training Team Leader Coaching
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Education
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Western University
B.A., Psychology and Business -
Ryerson University
Diploma, Human Resource Management