Services Operations Analyst (Data Centre)

• Feb 2023 - Present

IT Service Desk Analyst

• Dec 2020 - Feb 2023

Advisor I Technical Support

• Jul 2020 - Apr 2021

IT Systems Administator Student

• Sep 2019 - Dec 2019

•Managed support tickets escalated by help desk regarding of internal users through JIRA ticketing system. • Expertise in handling mail routing and mail-flow related issues. • Provided troubleshooting, advice and techniques for assistance with BlackBerry apps in Android, iPhone and Blackberry OS. • Adding, modifying and deleting distribution lists, security group, meeting rooms and mailboxes as required, also apply rules and restrictions as necessary. • Migrate end users and services between on premise and cloud-based systems. • Administered and supported Exchange Online, SharePoint, Active Directory and Office 365 Admin Portal. • Recovering deleted emails and mailboxes in Exchange or Vault. • Message tracking and exporting confidential details on request of legal department.

Junior System Technician

• Sep 2018 - Dec 2018

•Accept customer desktop and laptop systems in store for repairs. •Request information about software and hardware issues and document all concerns. •Walk end users through the problem identification and solving process. •Setup and configure new systems for customers, including installations of all printers and peripherals. •Upgrading and installing a new OS (Version 1809 to 1903). •Break down systems, remove malfunctioning hardware and install new parts. •Accept customer desktop and laptop systems in store for repairs. •Request information about software and hardware issues and document all concerns. •Walk end users through the problem identification and solving process. •Setup and configure new systems for customers, including installations of all printers and peripherals. •Upgrading and installing a new OS (Version 1809 to 1903). •Break down systems, remove malfunctioning hardware and install new parts.