Experience

CHAPPAQUA CENTRAL SCHOOL DISTRICT

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Senior Office Assistant - Automated Systems

  • 2019 - Present

  Curriculum & Instruction, Professional Development. Budgets, Grants, Contracts. Curriculum & Instruction, Professional Development. Budgets, Grants, Contracts.



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Problem Manager, Go To Market, Pricing & Foodservice

  • 2018 - Feb 2019

  Launched and trained team on new Problem Management process. As the Service Now subject matter expert, tracked and reported progress for root cause and remediation. Provided oversight to the impacts of production environment changes by other IT teams to ensure applications in the suite would not be impacted. ● Conducted QA around Problem Management validation of known error resolution and final validation, protecting the production environment.● Partnered with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability on production environment. Show less

• Project Manager, Mobile Hardware & Go To Market Electronic Ordering Applications

  • 2016 - 2018

  Managed internal and external vendor relationships to ensure proper inventory levels of handheld computers and accessories for front line Sales and Delivery work force and development staff. Managed business relationships for Electronic Order applications while monitoring and maintaining system stability of various types of Electronic Data Interchange customers.● Designed and executed engagement model and developed a hardware roadmap for future resource and financial planning purposes by establishing strategic partnerships with internal teams. Point of contact for and liaison to hardware vendors of equipment, service and repairs.● Coordinated and prioritized work items for break/fix and enhancements with Managed Services Lead. Monitored issues and ensured timely solutions delivered, while driving repeat issue reduction. Show less

• Project Manager, Go to Market Mobile Applications

  • 2014 - 2016

  Managed Mobile Application development projects. Supervised development, testing, deployment and support of multiple applications on Apple iOS. ● Ensured that realistic project and quality plans were prepared and maintained and regular, accurate reports were provided to stakeholders as appropriate. ● Coordinated testing resources from multiple teams to achieve full testing and sign off to meet project deliverables.

• Project Manager, Analytical Reporting

  • 2008 - 2014

  Team Lead of remote development staff and business relationship manager. Managed day to day operations of 27 Essbase databases containing top line metrics for sales, delivery, manufacturing, warehousing, customer development agreements. Mentored onsite junior team members.• Led team to implement new third-party solution during consolidation activities to save $6 million in licensing fees annually. “Best of IT” award received.• Project manager, multiple projects totaling over $300M in total investment, ensured team had 100% compliance in Project Lifecycle Management policy. Show less

• Business Analyst, Enterprise Reporting

  • May 2006 - Dec 2008

  Translate business needs into understandable requirements for project development.● Analyzed and defined business requirements and translated into understandable system requirements for the development of new Key Performance Indicators of sales and delivery.



Independent Financial Marketing Group, Inc

• IT Services and IT Consulting

• Senior Business Systems Analyst, Application Development

  • 2000 - 2005

  Analyze and define user requirements and translate into understandable system requirements in order to build financial software applications for processing annuities and life insurance sales.● Project Lead: First remote location installation of proprietary OLTP system for $2B/yr Bank Client.● Project Lead: Implementation of daily EDI file for New Annuity Sales entered into OLTP application.● Developed and managed project plans, wrote functional specifications for software development.● Developed technical training documentation and conducted user training on system functionality. Show less

• Business Systems Analyst, Application Development

  • 1998 - 2000

  Gather and document end user requirements for use in functional specifications. Ensure quality of delivery projects through utilization of the software development life cycle.● Implemented custom designed GUI OLTP system for annuities sales processing. ● Maintained and ensured successful processing of electronic exchange over $1M in financial transactions monthly.● Lead analyst for all Business Objects end user training and universe enhancement requests.