Experience

Prometheus Real Estate Group

• United States
• Real Estate
• 300 - 400 Employee

• Neighbor Ambassador

  • Oct 2022 - Present

  -Worked on a team of six individuals committed to providing the highest level of service to neighbors and future neighbors at Kensington Place Apartments-Presented neighborhood data and recommendations during Hotlist calls in order to increase traffic, raise tour to lease ratios, and stabilize neighborhood resulting in successfully bringing availability down 5.2% over the course of less than a month-Created a “playbill” template with the names and roles of members of our maintenance team to be distributed after maintenance calls in order to generate online reviews to support the positive reputation of the neighborhood-Helped to plan and coordinate eight events by designing and distributing flyers and ActiveBuilding posts, coordinating set up and tear down, and interacting with neighbors throughout the event in order to make them feel welcome Show less

• Regional Neighbor Ambassador

  • Nov 2021 - Oct 2022

  -Traveled between multiple neighborhoods on a daily basis in order to fill in gaps on teams at these locations so that neighbors and future neighbors still received the highest levels of service and care-Provided leasing and property management services to neighbors and future neighbors at these locations-Conducted tours by greeting neighbors, assessing their needs, and touring available homes in accordance with their needs and desires resulting in future neighbors becoming current neighbors and finding their perfect home-Responded to complaints quickly and efficiently through the use of the LEASE (Listen, Empathize, Apologize, Solution, End with a Thank You) framework resulting in maintaining the neighborhoods’ positive reputation-Created and maintained files by utilizing OneSite and NeighborCentral in order to keep an organized record of our current and future neighbor’s data Show less



Oakmont Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Concierge

  • Jul 2020 - Oct 2021

  -Worked closely with a small group of 7-10 residents, focused mainly on resident retention for those residents recently moved in. -Answered all incoming calls from clients, referral agents, current residents, and doctor's offices. -Conducted office administration tasks, such as data entry, maintaining accurate records, contacting vendors, making sales calls, sending email blasts, and responding to incoming potential clients. -Scheduled and managed visits, transportation needs, vendors, and reservations. Show less



Titan Security Group

• United States
• Security and Investigations
• 400 - 500 Employee

• Head Concierge

  • Feb 2020 - Jun 2020

  -Worked alongside building management and leasing professionals, providing security expertise, and building a concierge team to ensure lasting customer satisfaction. -Oversaw a concierge team that worked 24/7 to anticipate and respond to the needs of residents at a 250+ unit high rise luxury apartment building. -Reviewed teams daily shift reports, as well as any incident reports. -Assisted in the design of training procedures, building policies and systems to keep the building and it’s residents secure-Answered calls from prospective clients and scheduled tours of the property. Show less

• Concierge

  • Feb 2017 - Feb 2020

  -Greeted all residents, vendors, security and leasing personnel by assessing their needs and directing them to the correct areas -Answered and made calls, responded to resident complaints, and monitored security concerns by conducting regular perimeter checks, monitoring cameras, and keeping organized records and data in order to maintain the positive reputation of the building-Received several awards for outstanding above and beyond customer service, culminating in being nominated and coming in as runner-up for Concierge of the Year, at Lincoln Property Co.'s nationwide annual Gold Medallion awards ceremony. Show less



Digital NEST

• United States
• Education
• 1 - 100 Employee

• Narrative Editor

  • Feb 2016 - Sep 2016

  I worked with youth to pass on my knowledge of film making and media studies. More specifically, I designed a month long curriculum for high school students and taught a course on film making and basic camera and editing techniques. By the end of this course students were able to create a short narrative project of their own using the skills gained in my course. I worked with youth to pass on my knowledge of film making and media studies. More specifically, I designed a month long curriculum for high school students and taught a course on film making and basic camera and editing techniques. By the end of this course students were able to create a short narrative project of their own using the skills gained in my course.



Santa Cruz Seaside Company

• United States
• Entertainment Providers
• 100 - 200 Employee

• Group Lead Operator

  • Jun 2013 - Sep 2016

  I directly oversaw up to thirty-five rides to ensure the safety and productivity of my department. I was responsible for customer service at all thirty-five of these rides, calmly and professionally handling complaints and difficult customer service issues throughout my department as they arose. I trained incoming staff in ride operation, safety procedures, and customer service. I performed bi-weekly safety observations on line employees. I directly oversaw up to thirty-five rides to ensure the safety and productivity of my department. I was responsible for customer service at all thirty-five of these rides, calmly and professionally handling complaints and difficult customer service issues throughout my department as they arose. I trained incoming staff in ride operation, safety procedures, and customer service. I performed bi-weekly safety observations on line employees.