Experience

Novotel Brisbane South Bank

• Australia
• Hospitality
• 1 - 100 Employee

• Front Office Assistant Manager

  • Dec 2022 - Present

• Front Office All-Rounder

  • Oct 2022 - Dec 2022



City Government of Dapitan

• Dapitan, Zamboanga Peninsula, Philippines

• Head, City Information Division

  • Jul 2022 - Sep 2022



NagaWorld

• Cambodia
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Jan 2019 - May 2021

• Duty Manager

  • Dec 2017 - Jan 2019



Chroma Hospitality

• Philippines
• Hospitality
• 1 - 100 Employee

• Reservations Manager for Quest Plus Conference Center, Clark

  • Jan 2017 - Jan 2018



Crimson Resort & Spa Mactan

• Philippines
• Hospitality
• 100 - 200 Employee

• Duty Manager

  • Sep 2015 - Jan 2017

• Reservations Manager

  • Mar 2016 - May 2016



Dakak Park and Beach Resort

• Dapitan City, Philippines

• Front Office Manager

  • May 2015 - Sep 2015

  As a Front Office Manager, we are the senior person in the office environment and accountable for maintaining a professional work environment, staff supervision and administrative support. We shoulder a variety of responsibilities, often at the discretion of the company owner. These tasks can vary from managing accounting functions to allocating work assignments to approving the purchasing of office supplies. The job specifics of a Front Office Manager largely depend on the company's needs. We use a number of skills to successfully perform their duties. Two of these skills are a thorough knowledge of the company and an understanding of its products. Another crucial skill is an awareness of the roles of other office employees. These knowledge of the products, company structure and employee duties allows us to effectively assign job responsibilities and allocate company resources while maintaining an efficient working environment. Companies often expect us to oversee a variety of projects. To meet each project's deadline, the manager may need to overcome delays and hurdles. These projects may also require us to document each project's progress. To accomplish these goals, we need exceptional oral and written communication skills. Multitasking abilities are also helpful. We also do the following duties: 1. Supervisor support; 2. Office harmony; 3. Crisis handling; 4. Office morale; 5. Troubleshooting; and 6. Customer service. Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Reservations Sales Agent

  • Mar 2014 - May 2015

  Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work. Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.



Crimson Resort & Spa Mactan

• Philippines
• Hospitality
• 100 - 200 Employee

• Reservations Officer

  • May 2013 - Feb 2014

  The purpose of this position is to interact with our guests and ensure they have a great experience when stay at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Reservations Officer will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request. Show less