Director

• Jan 2023 - Present

General Manager

• Jun 2019 - Sep 2021

• Responsible for daily operations and preparation of annual budgets • Staff management and supervision of service quality system • Responsible for daily operations and preparation of annual budgets • Staff management and supervision of service quality system

F&B Manager

• May 2017 - Jan 2019

• Member of the management team in charge of quality standards in the F&B department sucha as production and service standards • Buffet for 650 people, 4 a la carte restaurants and 5 bars daily supervision; responsible for over 400 employees • Administration and monthly analysis of the budgetary items of F&B • Supervision of events (weddings, congresses and special celebrations)

Host Manager

• Sep 2016 - May 2017

• Member of the management team in charge of directing all hotel accommodation operations (856 rooms, more than 2500 guests per day) • Substitution of the Director in his absence • Guarantee the daily satisfaction of the guests, managing the resources and maintaining the costs established in the annual budget • Responsible for +650 employees in the departments of front desk, housekeeping, entertainment, maintenance and public relations• Support the tasks of training, motivation and staff development • Analysis of management reports presented to the board of directors Show less

Assistant General Manager

• Apr 2012 - Jul 2016

• Member of the management team in charge of organizing and directing all actions aimed at the promotion, sale, publicity and public relations of the hotel and its restaurants • Substitution of the Director in his absence • Collaboration in the monthly elaboration of the Management Report. Preparation and validation of work plans • Supervision and coordination of the accommodation area (293 rooms) and catering (7 bars, 4 restaurants and 2 kitchens); responsible for +320 employees • Verification of the quality of service offered in all points of sale through surveys and reception of high-class customers. Show less

Jefe de Recepción

• Mar 2009 - Apr 2012

Asignar las llegadas del día siguienteGestionar y controlar la entrega de habitaciones limpias por parte de ama de llaves Realizar encuestas de satisfacción vía telefónica a las llegas del día Arqueo de caja chicaGestionar la plantilla de recepción Responsable de introducción de reservas individuales y de grupos en sistemaGestion de cobro de Creditos Coordinación y supervisión del departamento de mantenimientoFacturación de Eventos Sustituir al Director en su ausencia Show less

Recepcionista

• Apr 2007 - Mar 2009

Encargado del turno de tarde y noche de la recepcion.Encargado de la recepción en fines de semana durante la ausencia del jefe de recepción.Representante de Atención al cliente.Brindar apoyo al jefe de recepción.