Experience

St.Amant

• Canada
• Hospitals and Health Care
• 200 - 300 Employee

• IT Specialist

  • Aug 2019 - Present



Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2018 - Sep 2018



Sun Life

• Financial Services
• 700 & Above Employee

• Advisor

  • Sep 2016 - Apr 2018



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2017 - Nov 2017



24-7 Intouch

• Resource Planning Analyst

  • Sep 2014 - Sep 2016



FineLine Solutions

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2014 - Sep 2014

  Process Donor donations.Assist callers on their inquiries.Pacify irate customers. Process Donor donations.Assist callers on their inquiries.Pacify irate customers.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Analyst

  • Jun 2010 - May 2014

  Real time monitoring of everyday activities.Tracking data and scheduling.Meeting program goals such as Service levels, Occupancy, Productivity and Accesability.Schedule exception management.Monitoring key performance metrics throughout the business day to help forecast possible trends and adjust staffing as required.Employee information maintenance: ensuring employee information is accurately entered and maintained on an ongoing basisIntraday correspondence: responding to intraday telephone and email contacts in a timely mannerscheduling new hire training and up training for existing agents for updates and new products and services.

• Customer Service Representative

  • Apr 2007 - Jun 2010