Katie Grimm

District Manager at Menchie's Frozen Yogurt
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Houston, US
Languages
  • English -

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Bio

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Credentials

  • ServSafe: Food Protection Manager
    Houston Food Bank
    Mar, 2013
    - Oct, 2024
  • CPR/AED
    Red Cross Blood Services
    Jun, 2015
    - Oct, 2024

Experience

  • Menchie's Frozen Yogurt
    • United States
    • Restaurants
    • 400 - 500 Employee
    • District Manager
      • Jan 2014 - Present

      Oversee operations of six stores. Conduct phone interviews, one-on-one interviews and group interviews for prospective employees. Supervise and manage staffs performance. Ensure stores are meeting finical goals. Drive focus on excellent customer service in stores. Deal with any customer complaints that are submitted. Find areas for growth opportunities. Visit stores on a regular basis.

    • Store Manager
      • Dec 2012 - Jan 2014

      Know all team member and shift leader duties and positions. Ensure the team is delivering the excellent guest care. Follow up and take care of difficult guest situations. Maintain a clean store. Oversee all ordering and inventory systems. Keep all equipment properly maintained. Responsible for educating, coaching, and developing the entire team

    • Shift Manager
      • Nov 2011 - Dec 2012

      Supervise and manage staff throughout shifts. Answering phone in an appropriate and timely manner. Maintain positive attitude. Assist store leader in day to day operations. Ensuring deposits go to the bank daily. Inventory management. Cash management.

  • Jump N Jungle
    • Weekend Manager
      • Aug 2010 - May 2011

      Supervise and manage staffs performance throughout shifts. Meet customers needs above and beyond customers expectations. Manage staff schedules. Administer discipline to employees as needed. Answering phone in an appropriate and timely manner. Book and reserve time slots for birthday party time slots. Ensuring deposits go to the bank daily. Place weekly store orders Supervise and manage staffs performance throughout shifts. Meet customers needs above and beyond customers expectations. Manage staff schedules. Administer discipline to employees as needed. Answering phone in an appropriate and timely manner. Book and reserve time slots for birthday party time slots. Ensuring deposits go to the bank daily. Place weekly store orders

Education

  • University of Houston-Clear Lake
    Bachelor of Science (B.S.), Fitness & Human Performance
    2012 - 2015
  • San Jacinto College
    Associate's degree, Biology, General
    2010 - 2012

Community

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