Graham Richards
IT Systems Administrator & Infrastructure Engineer & Facilities Manager at Logical Operations- Claim this Profile
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Bio
Credentials
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Outward Expert Networking Certification
Konica Minolta Business Solutions U.S.A., Inc.Apr, 2015- Nov, 2024 -
Outward Professional
Konica Minolta Business Solutions U.S.A., Inc.Jan, 2013- Nov, 2024 -
New Service Professional
Konica Minolta Business Solutions U.S.A., Inc.Jun, 2012- Nov, 2024 -
Outward Associate
Konica Minolta Business Solutions U.S.A., Inc.Jun, 2012- Nov, 2024 -
Certified Personal Trainer
Aerobics and Fitness Association of America (AFAA)Jan, 2008- Nov, 2024
Experience
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Logical Operations
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United States
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Education Administration Programs
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1 - 100 Employee
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IT Systems Administrator & Infrastructure Engineer & Facilities Manager
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Sep 2021 - Present
In this role I deal with systems access both Unix and Windows based. Monitor and perform backups. Hyper V Administration migration. Windows and Unix systems installations \ updates. Infrastructure Hardware upgrades, replacements, updates. Networking, Hardware Planning, and migrations. End-user support both software and hardware. Cloud services administration.In addition I manage the building it self, contacting vendor, minor repairs, quotes, meeting contractor, and any other building maintenance required. Show less
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IT Support Specialist
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Jul 2017 - Present
The IT Support Specialist of logical operations. This role requires me to be responsible for all IT related user hardware and access to various systems and services required for daily business transactions.Set up and maintenance of all laptops for 100+ employees. Phone system Administrator - requires me to make sure our IP phones system is running and all users requiring phone hardware have it accessible. I am also responsible for customizing all phone features and buttons.Access Control - Responsible for access and set to a number of systems required for daily business. This includes AD control, VPN control, storage control, and software control.Office 365 Administrator - Responsible for all set up and customization of all aspects of 365. In a multi company/Multi domain environment.Inventory Control - Reasonable for Implementing and maintaining accurate IT inventory. Show less
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Meritech
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Field Manager/Networking Specialist
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Jul 2015 - Jul 2017
The Field Manager for all territories east of downtown Cleveland. Accountable for seven field engineers and over 40% of the field equipment. Responsibilities include training of field engineers on new equipment, addressing common networking and break-fix issues, follow-ups, evaluations, and general customer support. Improved stagnate First Call Effectiveness (FCE), the industry’s baseline measurement, by eight presentage points, Meritech’s largest jump and highest FCE number.Project Management:Off-site lead responsible for coordinating installation of over 600 new equipment units with supplies for one of Meritech’s largest new clients, Metro Health Systems, a 1,000+ bed hospital. Responsibilities included overseeing off-site staff, origination and set-up of different MFP types to meet clients’ specific parameters, and off-site warehouse management.Onsite Install Manager and Lead Networking Specialist for Meritech’s second largest customer, Case Western Reserve University. Consisting of over 400 new pieces of equipment. Responsibilities included timely deployment of all equipment in a multi-network environment, managing three crews, and being lead network installation specialist. Networking:Lead Network Specialist for Cleveland’s east side and the Akron regions, responsible for helping Connectivity Technicians network new equipment, install document management application, customizing specialized applications, and troubleshooting advanced network issues related to our products. The Network Specialist for territory including the west side of Greater Cleveland and Lorain County. Responsible for diagnosing customer networking installation capabilities, installation and set-up of drivers, scanning utilities, remote services, and various other document management software to meet the customer’s needs. Show less
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MFP Field Engineer/Networking Specialist
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Jun 2012 - Jul 2015
Worked on repair and maintenance of MFP's throughout a territory on the Westside of Cleveland. Selected for a group of specialized technicians that work on Networking and installs of all new equipment.Worked on several large projects, including major installs.
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Education
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2005 - 2012
Florida International University - College of Business Administration
Bachelors of Business Administration - Management Information Systems, Business Management -
2005 - 2012
Florida International University - College of Business Administration
Bachelor of Business Administration - Green Management, Business -
2004 - 2005
Santa Fe Community College
Associate of Arts, Business -
2003 - 2003
Waycross College
Associate of Arts (A.A.) -
1999 - 2003
Ware Magnet School
High School, Environmental Sciences
Community
