Experience

South Suburban Special Recreation Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Recreation & Inclusion Leader

  • Dec 2019 - Present

  -Exercises proper program safety practices and procedures while carrying out recreational program goals-Assists with smooth and efficient transitions between arrival, activities, field trips, snacks, and departures-Built and strengthens relationships with children, families, and team members-Engages with participants to encourage involvement in different recreational activities-Engages children in arts and crafts, singing, sports activities, games, and field trips while maintaining safe environment -Aids in integrating disabled individuals into activity environments



Governors State University

• United States
• Higher Education
• 700 & Above Employee

• New Student Programs Graduate Assistant

  • May 2019 - Dec 2019

  -Acted as Co- supervisor for Orientation Leaders and Peer Mentors-Trained and supervised 11 Orientation Leaders and Peer Mentors who served as ambassadors, role models, and guides to new students-Aided in the development of programming to integrate new students -Assisted with administrative duties responsible for planning and executing events-Oversaw logistics for orientations including space reservations, catering orders, and staffing-Mentored students on successful strategies for integrating into college life-Communicated with a high level of confidentially with leadership-Worked with outside departments and offices to resolve student concerns-Contributed to development, planning and completion of orientation project initiatives-Recognized by management for providing exceptional customer service

• Student Activities Council (Student Life) Graduate Assistant

  • Sep 2018 - May 2019

  -Acted as Co-Adviser to Student Activities Council (SAC).-Oversaw a board of 8 undergraduate student workers-Interviewed and hired the Student Activities Council board and members-Provided support to all campus organizations through room reservations, ordering supplies, and catering request-Coordinated Welcome Week, Homecoming, the Student Leadership Award Ceremony, and Spring Fest-Helped develop programming for students to foster inclusion, diversity, professionalism, and wellness-Managed new files and retrieval requests quickly, which improved the filing process and accuracy by 10 %.-Wrote email messages, memos, and business letters for management and proofread all documentation to provide error-free correspondence-Developed robust marketing plans to increase awareness of programs-Helped maintain and manage the program and organizational budgets



Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Advocate II

  • Jan 2018 - Oct 2018

  -Promoted from Customer Advocate I to Customer Advocate II.-Followed a prompted call script to quickly access customers’ needs-Used verbal, written, and oral communication to assist customers-Used a high level of confidentially when handling Protected Health Information (PHI)-Maintained thorough and detailed documentation of customer interactions and outcomes-De-escalated problematic customer concerns by maintaining a calm and friendly demeanor-Served needs of as many as 30 customers per shift, including collecting payments, reviewing benefits and claims, website guidance, and handling customer service issues-Awarded FCR (first call resolution) over 8 times



Best Buy

• Retail
• 700 & Above Employee

• Merchandise Specialist

  • May 2016 - Aug 2016

  -Completed inventory to meet supply and demand of customers-Configured and arranged up-to-date advertising and marketing displays -Creatively placed merchandise on counters or tables to promote sales-Returned items to shelves and maintained an organized appearance-Created merchandise displays based on the planogram-Communicated and coordinated planogram execution with store management