Lead Reliance Care Officer

• Sep 2021 - Present

Customer Success (Reliance Care Officer)

• Sep 2020 - Sep 2021

Achieved percentage increase in excellent team ratings from 14.60% to 18.69% in 2 months. Maintained positive, empathetic & professional attitude toward customers at all times. Ensured prompt response to customer inquiries, effectively shortening customer waiting time. Achieved Percentage Increase in number of calls answered below 15 secs, from 83.4% to 87.38% in 2 months. Handled client communications via calls and mails. Effected efficient resolution of customer complaints. Provided approval code to hospitals based on customer coverage. Ensured effective communication & collaboration with my team as needed. Provided feedback on the efficiency of the customer service process. Ensured customer satisfaction and provided professional customer support. Show less

Customer Service Representative (Digital Banking)

• Feb 2018 - Feb 2019

Handled opening of not less than 5 new accounts for customers daily. Ensured effective resolution of customer’s issues on bank’s digital platforms. Maintained positive, empathetic and professional attitude toward customers at all times. Ensured quick response to customer inquiries. Utilized various channels for customer communications. Effectively resolved customer complaints. Ensured proper documentation of customer interactions, transactions, comments and complaints. Communicated and collaborated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Ensured customer satisfaction while providing professional customer support. Show less

Offline Sales Agent

• May 2017 - Jan 2018

Acquired new users that subscribed on Iroko tv app. Called up existing customers to renew soon expiring subscriptions. Resolved customer issues regarding the use of the app. Acquired new users that subscribed on Iroko tv app. Called up existing customers to renew soon expiring subscriptions. Resolved customer issues regarding the use of the app.