Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Account Manager

  • Mar 2023 - Present



Hyve Group plc

• United Kingdom
• Events Services
• 200 - 300 Employee

• Delegate Relationship Manager

  • Apr 2022 - Mar 2023



Christian Dior Couture

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Client Relations Specialist

  • Oct 2021 - Apr 2022



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Department A. Sales Manager

  • Jul 2018 - Oct 2021



Penhaligon's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Store Manager

  • 2017 - Jul 2018



Corneliani S.p.A.

• Italy
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Client Relations Manager

  • Jan 2012 - Jan 2016

  Key Responsibilities: • Leading initiatives to provide exceptional, consistent client services. Providing on-going training or mentoring to peers in order to support professional development. • Overseeing day-to-day delegations of duties and reviewing workload proactively to ensure necessary resources are allocated correctly. • Analyzing data, trends and historical figures, KPI’s and P&L’s to identify any opportunity to increase margin and taking out any required actions within the store. • Liaising with international and domestic clients and ensuring fulfillment of orders according to demands. Working with any external parties to ensure accurate and timely delivery. • Responsible for ensuring all points of sales are implemented correctly to ensure maximum exposure of promotions and products. • Adhering at all times to brand standards and expectations through implementing any activity to support bespoke services to clients and customers. • Reviewing stock levels and ensuring merchandising processes are being adhered to. Facilitating personnel and processes as required to mitigate any loss of inventory. • Played an integral role in the achievement of sales to the tune of £4.5m with an individual target of £45k per month respectively, achieved through working with international and domestic clients as well as M-T-M clients on regular basis. Show less



J.LINDEBERG

• Sweden
• Apparel & Fashion
• 200 - 300 Employee

• Assistant Concession Manager/ CRM

  • Feb 2009 - Dec 2011

  Key Responsibilities: • Ensuring resources are in line with real time and anticipated demand. • Overseeing the management and forward development of a luxury retail brand placed within the renowned organization, Harvey Nichols. • Proactively ensuring all clients receive an outstanding service through identification, implementation and monitoring of any necessary improvements. • Ensuring KPI’s are followed on a continuous basis maintaining agreed monthly and yearly targets and budget. • Implementing coaching and development for the team including appraisals, payroll, rotas and any disciplinary actions that may be necessary. Overseeing and implementing M-T-M training for all staff. • Participating in management meetings, providing insight as required to support promotions, service levels and margin growth. • Ensuring an exceptional level of customer service and satisfaction, through ongoing customer service training. Show less



Zegna

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Assistant Concession Manager/ CRM

  • Mar 2007 - Jan 2009

  Key Responsibilities: • Responsible for the successful management and development of employees. • Manage and set objectives for team, review performance against set objectives. • Ensuring resources are in line with real time and anticipated demand. • Review competitor activity and develop business strategies to exceed competitor developments. • Overseeing the management and forward development of a luxury retail brand placed within the renowned organization, Harvey Nichols. • To monitor divisional sales and profit plan and deliver action plans to maximize business performance in accordance to agreed targets and yearly budget. • Proactively ensuring all clients receive an outstanding service through identification, implementation and monitoring of any necessary improvements. • Ensuring KPI’s and P&L’s are followed on a continuous basis. • Implementing development for the team including appraisals, payroll, rotas and any disciplinary actions that may be necessary. • Overseeing and implementing M-T-M training for all staff. • Participating in management meetings, providing insight as required to support promotions, service levels and margin growth including liaising with head office in Italy. • Ensuring an exceptional level of customer service and satisfaction, through ongoing customer service training. Show less