Patient Services Assistant

• Dec 2022 - Present

Linguist

• Nov 2021 - Dec 2022

• Worked as part of a team training Natural Language Understanding (NLU) models • Generated spoken and written utterances using different syntactic and semantic forms designed to test and improve machine learning models • Evaluated machine-generated utterances for grammaticality, naturalness, and referential appropriateness • Annotated machine-generated utterances with syntactic or semantic instructions for machine models • Supplied research-backed definitions, morphological variants, and connotations for emerging identity-related lexical items • Identified implicit bias in user-generated texts • Proofread texts for grammar and spelling • Adapted to changing direction and guidelines of the projects depending on the needs of the client • Worked with and effectively communicated with a team remotely, overcoming barriers of the digital work environment and managing time and prioritizing tasks on an independent basis Show less

Lead Wellness Plan Advisor

• Jul 2021 - Jan 2022

• Supervised and trained reception desk employees• Conducted financial audits and other back office reviews of studio processes• Handled client complaints and successfully mitigated conflict• Reviewed paperwork and employee input meticulously• Motivated and coached team to help each employee reach their sales goals• Also responsible for all standard Wellness Plan Advisor duties listed

Wellness Membership Advisor

• Aug 2020 - Jul 2021

• Offered excellent customer service over the phone and in person to guests and built regular clientele• Met and exceeded sales goals consistently every month, often upwards of a 70% conversion rate, by assessing customer drivers and fostering relationships with clients• Handled booking appointments while maximizing and maintaining therapist schedules• Displayed accuracy conducting financial transactions and maintaining client accounts• Collected and processed sensitive paperwork with digilence• Keyholder responsible for opening or closing safely and thoroughly• Kept studio clean and orderly throughout each day Show less

Assistant Instructor (unpaid)

• Jan 2020 - May 2020

• Assisted in teaching low-intermediate English as a second language to international university students from a variety of language backgrounds • Managed an unexpected transition to remote classes due to COVID-19, coaching students one-on-one who had very little prior experience with the required technology, and finding creative ways to rework curriculum and activities to incorporate technological requirements • Assisted in teaching low-intermediate English as a second language to international university students from a variety of language backgrounds • Managed an unexpected transition to remote classes due to COVID-19, coaching students one-on-one who had very little prior experience with the required technology, and finding creative ways to rework curriculum and activities to incorporate technological requirements

Center Consultant

• Nov 2015 - Apr 2020

• Displayed expertise in printing, signs and graphics, design and preflight software, shipping, and packaging • Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, find complete solutions, and earn loyal return customers • Took complex orders using multiple software interfaces in order to provide accurate pricing information and convey crucial information to colleagues in alternate shifts • Operated printing and auxiliary equipment to produce orders using customers’ original media and documents, including projects which required unique special handling • Frequently a top-5 performer in the sale of growth products for the store, district, region, or company-wide • Demonstrated ability to resolve customer conflict and manage high-stress situations • Handled parcels for shipping and assembled customers’ goods in appropriate packaging and containers for safe and efficient transportation • Processed financial transactions and showed accuracy handling cash and making change • Showed proficiency multitasking with little to no supervision in a high-pressure environment, when short of staff and during peak hours and seasons, often taking on additional responsibilities and working longer hours Show less

Graphic Designer | Web Administrator | Freelancer | Business Management

• Apr 2011 - Aug 2016

• Designed, coded, and maintained websites and online resources • Created digital images, logos, and traditional artwork for online, commercial, packaging, and personal use • Created concept sketches for designers • Photographed subjects for commissioned portraiture • Edited and retouched photos, images, and sketches to achieve finalized products for self and clients • Worked with companies and artists to execute clients’ visions http://www.facebook.com/SonzaiDesign http://www.SonzaiDesign.deviantART.com Show less

House Sitter | Animal Care

• May 2015 - Aug 2015

• Stayed in a remote ranch home for up to 10 days at a time in order to manage household duties and care of pets and livestock • Fed, watered, groomed, exercised, cleaned up after, and otherwise cared for dogs, cats, horses, cows, and chickens • Took responsibility for elderly, young, and ill animals with special needs when necessary • Managed household duties such as taking phone calls, cooking, and cleaning • Managed ranch chores such as gardening and minor handiwork • Stayed in a remote ranch home for up to 10 days at a time in order to manage household duties and care of pets and livestock • Fed, watered, groomed, exercised, cleaned up after, and otherwise cared for dogs, cats, horses, cows, and chickens • Took responsibility for elderly, young, and ill animals with special needs when necessary • Managed household duties such as taking phone calls, cooking, and cleaning • Managed ranch chores such as gardening and minor handiwork

Crew Member | Food Service | Cashier | Customer Service

• May 2014 - Jan 2015

• Managed money successfully while conducting transactions and operating a cash register • Maintained customer satisfaction and made customer service related decisions • Worked in a fast-paced environment and showed both independence and team skills • Handled inventory; cleaning; and topping, preservation, baking, and handling of food • Managed money successfully while conducting transactions and operating a cash register • Maintained customer satisfaction and made customer service related decisions • Worked in a fast-paced environment and showed both independence and team skills • Handled inventory; cleaning; and topping, preservation, baking, and handling of food

Graphic Designer | Web Administrator | Marketing | Social Media Strategist | Content Writer

• Jul 2013 - May 2014

• Built business from the ground up, marketing, crowd-sourcing, and forming branding and design concepts • Designed, coded, and maintained websites and online resources • Created digital images and logos for online, commercial, and packaging use • Photographed, edited and retouched photos and images to achieve finalized products • Utilized and updated social media for marketing purposes • Wrote and maintained a blog to better connect with clientele • Built business from the ground up, marketing, crowd-sourcing, and forming branding and design concepts • Designed, coded, and maintained websites and online resources • Created digital images and logos for online, commercial, and packaging use • Photographed, edited and retouched photos and images to achieve finalized products • Utilized and updated social media for marketing purposes • Wrote and maintained a blog to better connect with clientele

Graphic & Web Designer | Video Recording & Editing | Customer Service | Office Administrator

• Jan 2007 - Aug 2010

• Designed, coded, and maintained websites and online resources • Created digital images and logos for online, commercial, and packaging use • Worked as a customer service rep, marketing to and solving problems with clientele • Recorded and edited video and audio products • Fulfilled packaging and shipping of products • Marketed business using online resources • Designed, coded, and maintained websites and online resources • Created digital images and logos for online, commercial, and packaging use • Worked as a customer service rep, marketing to and solving problems with clientele • Recorded and edited video and audio products • Fulfilled packaging and shipping of products • Marketed business using online resources

Currency Trader | Foreign Exchange | Market Analyst

• Apr 2005 - Aug 2010

• Analyzed, read, and made choices based on charts • Made successful business and investment decisions • Worked with international stock brokers • Utilized trading platform software • Analyzed, read, and made choices based on charts • Made successful business and investment decisions • Worked with international stock brokers • Utilized trading platform software