Manager, Strategic Customer Success

• Feb 2022 - Present

Product Adoption Principal, YourCause Solutions

• May 2021 - Feb 2022

Senior Manager of Client Success

• Oct 2018 - May 2021

I help to identify new opportunities that achieve business objectives and focus onenhancing the user experience.Facilitate documentation and training for our company to have a deep understanding of the product strategy and its features.Strategic Senior Account Manager/Team Lead supporting some great clients, and a wonderful team of Account Managers and young leaders on our Client Support Services team.

Product Manager

• May 2017 - Oct 2018

Product owner, responsible for development and research of product maintenance,enhancements, and end-user research.During this time I established standards for product enhancement requests and internal/external product communication.

Senior Account Manager & Team Lead

• Aug 2013 - May 2017

I manage the relationship and program planning of the clients that use CSRconnect for their employee giving and volunteering programs. Additionally, I train incoming employees, contribute regularly to marketing, and initiate projects, planning, and innovation within our groundbreaking company.

Director of Communications

• Jan 2013 - Aug 2013

As the first Crew Member dedicated to communications, I created and initiated branding and communication procedures/guidelines that were implemented into all of the CCMK programs and events. My secondary focus was traveling for, and making plans with the organization and its sponsors to grow the successful With You All the Way! program for military children. As the first Crew Member dedicated to communications, I created and initiated branding and communication procedures/guidelines that were implemented into all of the CCMK programs and events. My secondary focus was traveling for, and making plans with the organization and its sponsors to grow the successful With You All the Way! program for military children.

Director of Programs & Marketing

• Jul 2011 - Dec 2012

Managed a program planning team that provided exciting, morale boosting programs for the troops and their families across military communities in mainland Japan. I was personally focused on building future programs and fundraising events within budget guidelines. I also worked to coordinate world wide marketing initiatives, and build sponsorships and lasting relationships within the military and local Japanese community.

Programs Coordinator

• Jan 2011 - Jul 2011

Built a position that planned and executed morale boosting programs for military communities in Japan that did not have a physical USO center presence.

Programs & Volunteer Coordinator

• Jun 2010 - Jan 2011

Planned and executed morale boosting programs for the troops and their families in Sasebo, Japan.

Life Guard Instructor & Water Park Team Leader

• Mar 2000 - Aug 2008

Returned to the Six Flags WaterPark each summer throughout high school and college to lead, train and run continued education events for the lifeguards of Six Flags Fiesta Texas. I also planned and initiated employee events to boost morale and retention. I even enjoyed being on the lifeguard stand just like those I was leading, and interacting with many guests. Best summer job ever. Returned to the Six Flags WaterPark each summer throughout high school and college to lead, train and run continued education events for the lifeguards of Six Flags Fiesta Texas. I also planned and initiated employee events to boost morale and retention. I even enjoyed being on the lifeguard stand just like those I was leading, and interacting with many guests. Best summer job ever.

Merchandising Study

• May 2007 - Jun 2007

Interacted with Chinese business executives, industry leaders, and government officials in China and Hong Kong with a focus on sourcing and retailing in a global context Interacted with Chinese business executives, industry leaders, and government officials in China and Hong Kong with a focus on sourcing and retailing in a global context