Experience

Explore Worldwide

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Programme Manager - Americas

  • Nov 2022 - Present

  Driving commercial growth across a portfolio of small group adventure trips in North, Central and South America, including Trekking, Cycling, Family and Cultural tours. Managing a team of relevant product managers, we strive for operational excellence across the board, and hit company growth targets through strong negotiation and contracting, efficient yield management and creative content production.

• Product Manager

  • Feb 2016 - Jan 2023

  Driving profitability and quality at one of the UK's leading adventure tour operators. Key achievements include:• Managing a team of three - a Product Executive, Operations Manager and Product Support team member • Taking a journalist to Guyana. Successfully planning and risk assessing a remote canoeing trip which resulted in significant coverage in the Sunday Times, and brought in £50,000 revenue in the first year• Successful negotiations. Eg, contracting a new supplier in Ecuador that resulted in rates being reduced by 10%.• Managing the commercial performance of my tour portfolio. Growing bookings in Argentina by 20% in 2019, and increasing bookings in Colombia by almost 100% in two years• Creating engaging web copy, from writing itineraries to preparing equipment and clothing advice • Building successful and trusting relationships with suppliers that have enabled me to maintain quality and customer satisfaction rates of over 4 / 5 Show less



Charity Challenge

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Operations Manager

  • Aug 2014 - Feb 2016

  Ultimately responsible for the delivery and performance of all tours. Management of a team of 3. Highlights of the senior role include the below, as well as undertaking the regular work of an Operations Manager (see previous role). - Involvement in several high profile events. For example, I organised the Manchester United Foundation’s cycle ride in Iceland, which involved Peter Schmeichel as an ambassador, and Denise Van Outen’s participation on a Great Wall trek - Designed a new Tour Leader training program. Conducted external training in Peru and Iceland - Duty manager out of hours. Managed incidents from high altitude evacuations and sprained ankles to customer dissatisfaction with hotel quality Show less

• Operations Manager

  • Jul 2011 - Aug 2014

  Improving and maintaining excellent standards of quality and customer experience on tour. Managing a number of geographical locations, including South America, Europe and Asia (China and South-East Asia in particular). Regular day-to-day work included: - Managed Tour Leader expenses and budgets - Wrote equipment lists, day-by-day itineraries and training plans for the website - Prepared threat and risk assessments, oversaw the completion of Standard Operating Procedures and airline audits - Briefed guides and on-tour staff to ensure a high quality customer experience Show less