Karen Sng-Sugden
Head of Systems & Information and Resources Manager at Support Through Court- Claim this Profile
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Bio
Joe DiBenedetto
Karen was a tremendous asset to the EDGE Business Readiness team here at EMC. Her dedication to the project was 100% "on" from the first day she arrived, until the day she rolled off. I have seldom seen the level of output she provided constantly and consistently during her tenure on the project. The training materials she designed were absolutely perfect, and we are still using them as templates for updates. Whether it was traveling and delivering training, staffing the support center, gathering requirements or testing the application, Karen was always on top of her game. Believe me, you want her on your team!
Hubert Kwan, MBA, CSM, CSPO
Karen was a valuable member of my project team providing extensive business process, testing and project management experience. Karen completed her tasks in a timely manner, and was always willing to accept additional roles and responsibilities. Her success is a reflection of her strong work ethics, charming personality and ability to handle multiple responsibilities. I highly recommend Karen at her next employer, and I am confident that she will do a fantastic job.
Joe DiBenedetto
Karen was a tremendous asset to the EDGE Business Readiness team here at EMC. Her dedication to the project was 100% "on" from the first day she arrived, until the day she rolled off. I have seldom seen the level of output she provided constantly and consistently during her tenure on the project. The training materials she designed were absolutely perfect, and we are still using them as templates for updates. Whether it was traveling and delivering training, staffing the support center, gathering requirements or testing the application, Karen was always on top of her game. Believe me, you want her on your team!
Hubert Kwan, MBA, CSM, CSPO
Karen was a valuable member of my project team providing extensive business process, testing and project management experience. Karen completed her tasks in a timely manner, and was always willing to accept additional roles and responsibilities. Her success is a reflection of her strong work ethics, charming personality and ability to handle multiple responsibilities. I highly recommend Karen at her next employer, and I am confident that she will do a fantastic job.
Joe DiBenedetto
Karen was a tremendous asset to the EDGE Business Readiness team here at EMC. Her dedication to the project was 100% "on" from the first day she arrived, until the day she rolled off. I have seldom seen the level of output she provided constantly and consistently during her tenure on the project. The training materials she designed were absolutely perfect, and we are still using them as templates for updates. Whether it was traveling and delivering training, staffing the support center, gathering requirements or testing the application, Karen was always on top of her game. Believe me, you want her on your team!
Hubert Kwan, MBA, CSM, CSPO
Karen was a valuable member of my project team providing extensive business process, testing and project management experience. Karen completed her tasks in a timely manner, and was always willing to accept additional roles and responsibilities. Her success is a reflection of her strong work ethics, charming personality and ability to handle multiple responsibilities. I highly recommend Karen at her next employer, and I am confident that she will do a fantastic job.
Joe DiBenedetto
Karen was a tremendous asset to the EDGE Business Readiness team here at EMC. Her dedication to the project was 100% "on" from the first day she arrived, until the day she rolled off. I have seldom seen the level of output she provided constantly and consistently during her tenure on the project. The training materials she designed were absolutely perfect, and we are still using them as templates for updates. Whether it was traveling and delivering training, staffing the support center, gathering requirements or testing the application, Karen was always on top of her game. Believe me, you want her on your team!
Hubert Kwan, MBA, CSM, CSPO
Karen was a valuable member of my project team providing extensive business process, testing and project management experience. Karen completed her tasks in a timely manner, and was always willing to accept additional roles and responsibilities. Her success is a reflection of her strong work ethics, charming personality and ability to handle multiple responsibilities. I highly recommend Karen at her next employer, and I am confident that she will do a fantastic job.
Experience
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Support Through Court
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United Kingdom
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Legal Services
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100 - 200 Employee
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Head of Systems & Information and Resources Manager
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Mar 2019 - Present
Responsible for systems, IT, hardware, and data management, as well as providing HR management and finance support. Activities include:- Identifying technical solutions ranging from conducting training and updating processes to managing new system implementations.- As a member of the leadership team, providing direction for the organisation with regards to IT, systems, and data management.- As Resources Manager, working with the Head of Finance and Resources to ensure delivery of the organisation’s HR functions, and assisting the finance team.
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Systems and Information Manager
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Oct 2014 - Mar 2019
Manager overseeing the charity’s data, hardware and IT systems. Activities include:- Managing projects to implement new systems and improve existing ones.- Liaising with external IT consultancies.- Creating and overseeing the IT budget and plan.- Configuring and trouble shooting the organisation’s hardware.
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Volunteer Coordinator
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2013 - Oct 2014
Volunteer manager overseeing the charity’s London provision. Activities include:- Managing and developing the charity’s service across three London offices as well as supporting development of the charity nationally.- Improving the charity’s systems and procedures including client statistics.- Building links with key agencies including other charities and court staff.- Recruiting, training, supporting, and managing over 125 volunteers.
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Place2Be
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United Kingdom
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Non-profit Organizations
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300 - 400 Employee
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Business Development Coordinator and CRM Lead
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2012 - 2013
Provided market intelligence to senior management for use in business planning and target setting. Activities include:- Knowing and reporting on up to date information relevant to the charity including government policies, educational trends, and school statistics.- Creating processes and streamlining workflows to ensure all business development information is stored accurately and is easily accessible.- As CRM team lead, providing a strategic view to ensure efficient use of the Progress CRM system, resolving system issues, and conducting user training.
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Training Engagement Coordinator
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2011 - 2012
Provided marketing guidance to the Training Team on raising their profile and increasing sales. Activities included:- Creating and executing a marketing plan for Place2Be’s workshops and accredited professional qualification courses.- Engaging with key stakeholders to establish positive relationships.- Designing promotional material including advertorials, fliers, and brochures.
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Millward Brown
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London, United Kingdom
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Research Executive
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2010 - 2011
B2B market research executive providing client insight on communication planning, brand strategy, reputation intelligence, and marketing. Activities include: - Identifying ways to improve current solutions and processes in order to increase clients' return on investment - Managing external agencies and coworkers across departments to ensure on time completion of deliverables - Analysing and reporting on client research data B2B market research executive providing client insight on communication planning, brand strategy, reputation intelligence, and marketing. Activities include: - Identifying ways to improve current solutions and processes in order to increase clients' return on investment - Managing external agencies and coworkers across departments to ensure on time completion of deliverables - Analysing and reporting on client research data
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Consultant
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2006 - 2009
IT consultant. Key experiences include: - All aspects of change management such as audience analysis, training design, and project implementation planning and executing. - Delivering global face to face and virtual training for a variety of software products including Oracle systems and HP (Mercury) IT Governance suite of tools. - Additional experience in software testing, pre and post software implementation support, risk management, and resource planning. IT consultant. Key experiences include: - All aspects of change management such as audience analysis, training design, and project implementation planning and executing. - Delivering global face to face and virtual training for a variety of software products including Oracle systems and HP (Mercury) IT Governance suite of tools. - Additional experience in software testing, pre and post software implementation support, risk management, and resource planning.
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Engineering Technician
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2002 - 2005
Researched the use of electrical stimulus in helping stroke patients regain limb mobility. Accomplishments and publications include: - Creating a vector coding techniques to characterize intralimb and interlimb coordination - Gain & Posture, “Intra-limb coordination deficit in stroke survivors and response to treatment” March 2007 (Vol. 25, Issue 3, Pages 412-418) - Archives of Physical Medicine and Rehabilitation, “Poster 104: Gains in Hip and Knee Coordination Consistency in Response to Functional Neuromuscular Stimulation” October 2006 (Vol. 87, Issue 10, Page e33)
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Education
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Case Western Reserve University
Bachelor of Science, Biomedical Engineering (Concentration: Biomechanics)
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