Ira Buenaventura
Visitor Services Assistant at Fleisher Art Memorial- Claim this Profile
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English Native or bilingual proficiency
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Tagalog Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Basic Life Support for Healthcare Providers (BLS)
American Heart AssociationNov, 2021- Oct, 2024 -
CITI Course Certification
-Jun, 2016- Oct, 2024
Experience
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Fleisher Art Memorial
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Visitor Services Assistant
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Aug 2022 - Present
Assist students, faculty members, and visitors at our lobby entrance desks, serving as a friendly and professional ambassador for Fleisher, exemplifying qualities of reliability, quality customer service, organization, and efficiency to ensure that visitor’s needs are met with promptness and grace. Provides knowledgeable assistance to visitors and students seeking information about Fleisher and its surrounding areas. Interacts with students, visitors and faculty members on a regular basis by answering questions, assisting with the registration process, and fielding phone calls. Graciously walks students and guests through Fleisher’s Community Safety Policies and answer related questions. Tactfully handles stressful situations and demonstrate quick problem-solving abilities Assists in contacting model, faculty and class monitor substitutes when necessary. Tracks visitor attendance and manage record-keeping and payments. Show less
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Artist Assistant
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Jun 2020 - Present
Loving adaptations of Filipinx traditions in Lenapehoking, linking Kapwa with seeds and plants. Omar Buenaventura and Nicky Uy are the Philadelphia-based art collaborative, Bahay215. Omar Buenaventura is a maker inspired by his local environment and childhood experiences growing up in the Philippines. His work features reclaimed wood and locally grown bamboo. He is an Allied Health Professional working in trauma hospitals in the region. Nicky Uy was born in Manila, Philippines to children of Chinese immigrants. In her creative work she explores diasporic longings and loving adaptations through the context of wild and cultivated plants. Together, Nicky and Omar founded Bahay215 in 2020 as a way to connect Kapwa (in Filipino language to recognize the concept of ‘shared identity’) and Filipinx traditions. They have built a Filipinx planter and Seed Library, both housed at the Asian Arts Initiative, and have participated as altaristas for Fleisher Art Memorials’s annual Día de los Muertos. In 2022, they continue to collaborate with artists and seed keepers on sustainable planters, community seed libraries, and projects that connect the local environment and regenerative practices with the Filipino diaspora. Bahay215 occupies the land of Lenapehoking and recognizes Lenape People as original inhabitants and their continuing relationship with their territory. Facebook & Instagram: @bahay215 The Artist Assistant helps assist the installation artist at the workshop at NextFab and with various tasks such as proofreading, moving installations and aiding creative direction. Show less
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Smile Team
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United Kingdom
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Media Production
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1 - 100 Employee
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Medical Billing/Insurance Specialist
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Aug 2020 - Aug 2022
Assists office manager with task flow. Trains newer front desk employees. Enters insurance claims and adjusts for any errors, as well as bills patients. Creates payment plans and assures a well-organized office environment.
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Medical Receptionist
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Aug 2020 - Aug 2021
Greets and assists patients, answers phone calls, verifies insurance and collects balances and co-payments, organizes documents, schedules patients for appointments, reconciles financial paperwork.
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Whole Foods Market
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United States
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Retail
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700 & Above Employee
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Customer Service Team Member
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Sep 2018 - Aug 2020
Greets, problem solves and assists at the customer service help desk. Assists customers with the checkout process, performing all cash register functions as well as bagging groceries. Effectively leads and goes above and beyond by taking on additional tasks and projects, such as managing breaks and training new team members. Ensures a positive company image by providing courteous, friendly, and excellent customer service. Greets, problem solves and assists at the customer service help desk. Assists customers with the checkout process, performing all cash register functions as well as bagging groceries. Effectively leads and goes above and beyond by taking on additional tasks and projects, such as managing breaks and training new team members. Ensures a positive company image by providing courteous, friendly, and excellent customer service.
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ECFMG
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Hospitals and Health Care
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1 - 100 Employee
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Standardized Patient
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Dec 2016 - Jul 2018
Portrayed the personal history, physical symptoms, emotional characteristics and everyday concerns of an actual patient in a standardized way repeatedly during the course of each exam. Reviewed electronic case materials prior to each exam session, prepared exam room prior to and following each exam encounter and accurately recorded the results of the case checklist, using solely memory and recall in order to comprehend and accurately record details of the assigned case and the encounters. Portrayed the personal history, physical symptoms, emotional characteristics and everyday concerns of an actual patient in a standardized way repeatedly during the course of each exam. Reviewed electronic case materials prior to each exam session, prepared exam room prior to and following each exam encounter and accurately recorded the results of the case checklist, using solely memory and recall in order to comprehend and accurately record details of the assigned case and the encounters.
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Recruitment Office Associate and Field Manager
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Sep 2016 - Dec 2016
Assisted in managing payroll, organized and processed employment papers and emergency contact information, performed preliminary phone interviews and scheduled in-person interviews with director, answered phone calls and made quality control calls. Responsible for leading canvassers into the field, teaching new employees, and creating an itinerary for group. Assisted in managing payroll, organized and processed employment papers and emergency contact information, performed preliminary phone interviews and scheduled in-person interviews with director, answered phone calls and made quality control calls. Responsible for leading canvassers into the field, teaching new employees, and creating an itinerary for group.
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The Food Trust
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Summer Research Fellow
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Jun 2016 - Aug 2016
Conducted observational field research and consumer survey data collection in underserved areas of Philadelphia, participated in group discussions of scientific articles pertaining to public health and food access, attended lectures on research ethics and GIS, analyze data from field research to assess area in the context of public health and food access and develop possible solution proposals, created team presentation to display in-depth research findings of Fairhill area to the benefit of Food Trust Programs and initiatives as well as upcoming pilots. Show less
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmacy Technician
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Oct 2015 - Feb 2016
Prioritizes customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction. Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security. Effectively follows workflow procedures with an in-depth understanding of each workstation for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed. Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals. Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers. Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment. Show less
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Brand Ambassador
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Aug 2015 - Nov 2015
Greet and engage with the customer at all times, perform tasks as requested that pertain to the successful operation of the business, anticipate the customer's needs, process cashier transactions quickly and accurately, drive brand loyalty programs, keep product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks, place styles, sizes and colors of product on the sales floor so they are available for the customer, welcome customers to the fitting room and keep the area neat, clean and organized at all times, process all tasks quickly with a focus on customer service and with a sense of urgency and pride, and execute signage and markdown processes accurately and efficiently to meet productivity and pricing standards. Show less
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Macy's
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1 - 100 Employee
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Seasonal Sales Associate
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Dec 2014 - Jan 2015
Sales Associates primarily assist customers. Key responsibilities include greeting store patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register. Primary job duties on the cash register include processing payments, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions. Associates must possess strong sales goals. Additional duties Macy’s sales representatives perform include stocking racks and shelves and maintaining a presentable sales environment. Sales associates must follow all safety and loss prevention protocols as outlined by the corporate offices. Show less
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Education
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2023 - 2025
Penn State University
Bachelor of Arts - BA, Psychology -
2016 - 2023
Community College of Philadelphia
Associate of Arts and Sciences - AAS, Social Sciences -
2014 - 2015
Drexel University
Pre-Medicine/Pre-Medical Studies -
2014 - 2014
Rider University
Neuroscience, Pre-Medicine -
2010 - 2014
Hamilton High School East
High School
Community
