12-Hour TAC (Technical Assistance Center) Engineer

• Nov 2020 - Present

Provide technical assistance to a vast array of clients ranging from hospital systems, municipal entities, logistic companies and more. Support, train and troubleshoot (Via phone and remote computer connections) client’s software, networking and applications including Microsoft Office 365, Citrix Desktops, Remote Servers, Microsoft Active Directory and client proprietary technology products. Provide technical assistance to a vast array of clients ranging from hospital systems, municipal entities, logistic companies and more. Support, train and troubleshoot (Via phone and remote computer connections) client’s software, networking and applications including Microsoft Office 365, Citrix Desktops, Remote Servers, Microsoft Active Directory and client proprietary technology products.

Operations Supervisor

• Aug 2000 - Apr 2020

Managing Day to day operations in a high volume high pressure environment. Supervising Field Engineers, Customer Invoice dispute review and resolution, Project management, Problem Solver, inter-department liaison. Managing Day to day operations in a high volume high pressure environment. Supervising Field Engineers, Customer Invoice dispute review and resolution, Project management, Problem Solver, inter-department liaison.

Corrections Officer

• Jun 1988 - Aug 2000