Bob Havens
Associate Professor at Cascadia College- Claim this Profile
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Bio
Fred Sittmann, CISSP
Bob Havens provided my initial training at Intermec/Honeywell. He was a great role model and coach. Always professional and, quite frankly was one of the main reasons I stayed in Product Support as long as I did! Thanks Bob!
John Nygren
Bob was State President of the Washington Jaycees while I served as National President. Bob was an outstanding leader who achieved great results, yet his style was one of humbleness and caring for the people he lead. Those he worked were motivated to achieve their own high levels of personal success while always united to achieve the teams ultimate goals.
Fred Sittmann, CISSP
Bob Havens provided my initial training at Intermec/Honeywell. He was a great role model and coach. Always professional and, quite frankly was one of the main reasons I stayed in Product Support as long as I did! Thanks Bob!
John Nygren
Bob was State President of the Washington Jaycees while I served as National President. Bob was an outstanding leader who achieved great results, yet his style was one of humbleness and caring for the people he lead. Those he worked were motivated to achieve their own high levels of personal success while always united to achieve the teams ultimate goals.
Fred Sittmann, CISSP
Bob Havens provided my initial training at Intermec/Honeywell. He was a great role model and coach. Always professional and, quite frankly was one of the main reasons I stayed in Product Support as long as I did! Thanks Bob!
John Nygren
Bob was State President of the Washington Jaycees while I served as National President. Bob was an outstanding leader who achieved great results, yet his style was one of humbleness and caring for the people he lead. Those he worked were motivated to achieve their own high levels of personal success while always united to achieve the teams ultimate goals.
Fred Sittmann, CISSP
Bob Havens provided my initial training at Intermec/Honeywell. He was a great role model and coach. Always professional and, quite frankly was one of the main reasons I stayed in Product Support as long as I did! Thanks Bob!
John Nygren
Bob was State President of the Washington Jaycees while I served as National President. Bob was an outstanding leader who achieved great results, yet his style was one of humbleness and caring for the people he lead. Those he worked were motivated to achieve their own high levels of personal success while always united to achieve the teams ultimate goals.
Experience
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Cascadia College
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United States
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Education Administration Programs
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100 - 200 Employee
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Associate Professor
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Mar 2019 - Present
Feedback from Students (Most beneficial to your learning): - I loved the hands-on learning style of the lab work. It helped me retain the information from the lecture by putting it to use immediately. - The course was well organized. Bob explained everything with clarity and ease. Was always willing to answer the questions. - Felt like he genuinely cared about the students in his class. I would definitely recommend this class. Feedback from Students (Most beneficial to your learning): - I loved the hands-on learning style of the lab work. It helped me retain the information from the lecture by putting it to use immediately. - The course was well organized. Bob explained everything with clarity and ease. Was always willing to answer the questions. - Felt like he genuinely cared about the students in his class. I would definitely recommend this class.
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Lake Washington Institute of Technology
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United States
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Higher Education
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300 - 400 Employee
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Adjunct Professor
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Sep 2021 - Jun 2022
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Intermec by Honeywell
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Computer Hardware Manufacturing
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700 & Above Employee
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Sr. Supervisor Product Support
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Sep 2013 - Jun 2016
Tier 2 Technical Support Sr SupervisorManaged the day-to-day activities of 11 Technical Support Engineers at the West Coast flagship facility. Ensured KPI metrics related to customer satisfaction, team member performance and satisfaction, productivity and knowledge capture were met or exceeded. Conducted mid-year and annual reviews. Oversaw all local recruiting and attrition activities. Managed call center software for local site. Certified in Service Blueprinting, Delivering Front Line Service Quality, Service Recovery and Fixing Service Quality Gaps (WP Carey Center/ASU). Show less
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Product Support Engineer / CRM Administrator
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Sep 1997 - Sep 2013
Support Engineer II:Provided phone and on-site support to customers for R.F., barcode scanners, and peripherals. Authored technical solutions for outside sales and on-site technical personnel. Managed the corporate RightNow CRM system, created new hire program, trained new call center engineers and supervised the Tier 1 dispatchers (2007-2013). Designed console user interfaces, wrote workflow and workspace rules, developed the survey feedback process, created user access definitions and generated management reports. Show less
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Education
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2017 - 2018
Cascadia College
Networking Infrastructure, Computer and Information Sciences and Support Services -
University of Phoenix
Master of Information Systems, Business Administration and Management, General -
Western Washington University
Bachelor of Arts, Business Administration/Computer Science
Community
