Experience

ERT

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Care Representative

  • Feb 2017 - Present

  Provide front-line support to customers via phone, fax or email for all assigned product lines. Troubleshoot transmission or other equipment usage problems. Handle re-supply and report requests in a timely and efficient manner. Provide front-line support to customers via phone, fax or email for all assigned product lines. Troubleshoot transmission or other equipment usage problems. Handle re-supply and report requests in a timely and efficient manner.



Novartis Institutes for BioMedical Research (NIBR)

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• NIBR Informatics (NX), Lab IT Deskside Support

  • Aug 2016 - Nov 2016

  -Call coordinator on TechExcel, assign and escalate tickets to appropriate queues.-Troubleshoot hardware, software and network issues on PC with Lab instruments communications-Provide direct customer service and hands on support in person with Scientists-Deploy Office and Lab build workstations to end users in campus-Participate in "Windows XP behind firewall project", changing static IP's, DNS servers, and update protocols for network security compliance

• NIBR Informatics (NX), Lab IT Intern

  • Feb 2016 - Jul 2016

  - Setup Lab and Office workstations for end users- Configure software applications on PC to connect to instruments- Activate networks ports for connectivity- Provide Helpdesk support as secondary



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Take-out Specialist

  • Mar 2014 - May 2015

  To create a culture of only top performers that are empowered to have and uphold high standards!Takeout lines are designed for customer who want to place an order ahead of time. Customers can skip the front line and conveniently pick up orders through the takeout line during peak hours.

• Crew Member

  • Oct 2012 - Mar 2014

  To create a culture of only top performers that are empowered to have and uphold high standards!- Operated on the line daily, to grow sales and increased transactions and allow fast throughput- Assisted with crowd control in the line during peak hours to maintain care for great ownership- Managed and reconciled cash register, processing $5,000 of sales twice a day with zero errors



MBTA Senior and Disabilities Office

• Administrative Assistant

  • Sep 2009 - Mar 2010

  - Provided services for persons with disabilities and senior citizens such as registering or renew a lost, damaged, or expired Charlie Card - Assisted administers in the front desk and key stations computer to provide information and help guide proper use of program sites- Operated machinery and distribute Charlie Card to appropriate users on a daily basis - Provided services for persons with disabilities and senior citizens such as registering or renew a lost, damaged, or expired Charlie Card - Assisted administers in the front desk and key stations computer to provide information and help guide proper use of program sites- Operated machinery and distribute Charlie Card to appropriate users on a daily basis