Senior Customer Solutions Engineer

• Apr 2023 - Present

Competent Communicator

• 2018 - Present

There are two tracks in the traditional program, the communication track and the leadership track. The core of the communication track is the Competent Communicator manual. It contains 10 speech projects to help you gain the basic skills needed to present an effective speech. The core of the leadership track is the Competent Leader manual. It contains 10 leadership projects to help develop the basic skills needed to be an effective leader. There are two tracks in the traditional program, the communication track and the leadership track. The core of the communication track is the Competent Communicator manual. It contains 10 speech projects to help you gain the basic skills needed to present an effective speech. The core of the leadership track is the Competent Leader manual. It contains 10 leadership projects to help develop the basic skills needed to be an effective leader.

Software Engineer

• Jun 2021 - Apr 2023

• Project FIXT – Fixed and deployed priority security issues on Splunk cloud and enterprise and mentored the team • Project EATON – Built a robust model that supports and automated use cases to validate Splunk-to-instances communication, received appreciation from stakeholders • Project DMC – Developed a zero-defect security framework that ensures app communication only on secure protocol and a valid list of certificates on API calls • Product SplunkForAll – Submitted in the annual Splunk Hackathon, for the Customer Satisfaction category • Received Engineering Spotlight for demonstration of Machine Learning for Splunk Show less

Technical Design Lead

• Sep 2020 - May 2021

As a design lead of Developer Student Clubs SJSU, my responsibilities were to • Design software solutions and application frameworks for local businesses • Conduct technical workshops • Manage the club's website As a design lead of Developer Student Clubs SJSU, my responsibilities were to • Design software solutions and application frameworks for local businesses • Conduct technical workshops • Manage the club's website

Masters in Software Engineering

• Jan 2019 - May 2021

Graduate Teaching Assistant at San Jose State University, Charles W. Davidson College of Engineering

• Aug 2020 - Dec 2020

As the Teaching Assistant with Professor. Simon Shim, for the class CMPE 257 - Machine Learning, I am responsible for clarifying any conceptual doubts, creating assignments, grading them, and regulating TA office hours.

Graduate Teaching Assistant at San Jose State University, Charles W. Davidson College of Engineering

• Sep 2019 - May 2020

Developed Python scripts to automate grading 60 students’ homework assignments and rubric for the course CMPE 180A: Algorithms and Data Structures. Worked under Professor. Juan Gomez.

Software Engineer Intern

• Jan 2021 - Apr 2021

Worked with the Innovation team, where I worked on optimizing the code strategies. • Built APIs in microservice-based architecture • Created test strategies for existing APIs • Researched and developed an automation test framework for both front-end and back-end • Proposed and demonstrated the solution for an automation test framework using Protractor JS Worked with the Innovation team, where I worked on optimizing the code strategies. • Built APIs in microservice-based architecture • Created test strategies for existing APIs • Researched and developed an automation test framework for both front-end and back-end • Proposed and demonstrated the solution for an automation test framework using Protractor JS

Software Engineer Intern

• May 2020 - Aug 2020

• Worked with the Platform Engineering team • Contributed to the department success by developing an administrative configuration utility to set up external reference rate providers • My contribution allows Taulia to migrate a labor-intensive, SQL script-based configuration process to the business by using web-based forms with input validations • This process adjustment increases business' visibility into the system by listing all existing provider configurations • Collaborated with a team of three Senior Software Engineers, a Software Quality Engineer, a Product Manager, and an Engineering Manager to identify the project scope and translate the requirements into executable user stories • Closely collaborated with the engineering team during the development phase to build out the user interface according to Taulia's internal tool standards using Groovy, Grails utilizing REST-ful web services that persist the configuration in a MySQL backed database • Utilized test-driven development practices and met Taulia's rigorous test and software quality expectations • Completed the project and deployed it into the production environment well ahead of time Show less

IT Analyst

• Jan 2017 - Jun 2018

Celcom Dealer Hierarchy: Dashboard- Extensive implementation on Data analytics.- Responsible for the complete design, development and delivery of the fast growing reporting tool and dashboard.- A complete dynamic web application which reports the detailed performance and statistics of all the dealers and stores in the peninsular Malaysia.- Delivered the application from end-to-end right from the user requirements till the delivery.- High performance and ultimate fast access for which the users appreciation is received.- Enabled customization, multiple roles and restrictions; dynamic workflow for Head office, regional and individual store views of the dashboard and respective actions in it.Celcom Centouch and Online Customer Care Service Portals: Website: https://www.celcom.com.my/- Responsible to deliver the change requests from the users and deliver them to meet the growing business requirements.- Two major online e-commerce applications which are used by the end customers and dealers.- Two applications under one system with competitive frameworks of ATG and WCP.- Responsive web application with secured interfaces to all the BSS systems.Celcom BSS Reporting Tool- An end-to-end high performance web application to generate daily reports from all the BSS systems.- Responsible for complete design, solution and delivery.- Enabled offline data extraction and scheduled reports with daily, weekly and monthly frequencies.- Delivered the change requests from the users and deliver them to meet the growing business requirements.- Used Play framework with Scala integrated in Linux for light weight, fast access in the application.- Responsible for the complete design, development and establishment of the testing environment.- Worked on server setup, DB setup, application installation and automation. Show less

System Engineer

• Jun 2015 - Jan 2017

Celcom Dealer Benefit Program : Kings Club and Zoom Hub- Responsible for the design, development, setup, installation, configuration and delivery of the dynamic web application.- Single-handed development and delivery of the project.- Graphical dashboard, visitation work flow wizard, reports, approval work flow are the key modules.- The application enables business to evaluate all the dealer performance daily and award them incentives. This is customized and automated.Celcom Xpax CS Web Tool- Responsible for the complete end-to-end design, development and delivery of the high performance statistical dashboard.- An online customer care application for the end-customers to lodge complaints, check the ticket status and get them resolved.- Delivered dynamic, responsive and high performance tool.Celcom XPAX Prepaid Mobile App- A challenging role. Delivered a high quality Prepaid mobile App for a leading Telecom client.- Responsible for Unit, System and Integration testing of the app.- Tested all the business and technical cases with a complete sound knowledge of the customer requirements.- Won all domains "Best Team" award for our team work.- Received great appreciations from all the stakeholders.- Got a huge recognition for the role play as a skilled tester being a developer and a team member.Celcom OIC : Oracle Incentive Compensation- A tool to plan the commission; calculate and publish incentives to all the dealers across the peninsular Malaysia.- Delivered the change requests from the users and deliver them to meet the growing business requirements.- Data interfaces from upstream CRM (Siebel) and Kenan and downstream SAP systems.- Handled the weekly incentives module.- Delivered automation on the incentive calculation. Show less

Assistant System Engineer

• Jan 2013 - Jun 2015

Tata Teleservices IT Service Management Enabler (ITSME) - Developed IT Service Continuity Management, Operations Dashboard, Availability Management, Event Management modules. - An ITIL V3 based application to enable complete IT service management. - Developed Operations Dashboard (OD), Event Management (EM) and Availability Management (AM) Modules. - Designed Continuous Service Management (CSM) module. - Established device compatibility and browser compatibility for the legacy tools. Show less