Experience

Meld Studios

• Australia
• Design
• 1 - 100 Employee

• Principal

  • Aug 2017 - Present



Public Transport Victoria

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Manager, Product Development

  • Mar 2015 - Jul 2017

  Driving human centred design at PTV. I lead a team whose role is to apply disruptive thinking, to incubate and define opportunities for innovation across the end-to-end customer journey. We champion diverse and innovative thinking, and collaborate to get the best results. Our role is to create spaces and offers that consider the needs of customers on all modes of public transport, and the integration of urban development within a community. Driving human centred design at PTV. I lead a team whose role is to apply disruptive thinking, to incubate and define opportunities for innovation across the end-to-end customer journey. We champion diverse and innovative thinking, and collaborate to get the best results. Our role is to create spaces and offers that consider the needs of customers on all modes of public transport, and the integration of urban development within a community.



NAB

• Australia
• Banking
• 700 & Above Employee

• Customer Experience Design

  • Oct 2009 - Mar 2015

  Making sure as a business we understand how our products and services fit into customers' lives. And not just understand, but also think about and manage the customer impacts before we make any change or introduce anything new. Working with projects and business units right from concept stage through to implementation - sometimes providing expert advice, or training in our tools and techniques, and other times running design projects from end to end. Making sure as a business we understand how our products and services fit into customers' lives. And not just understand, but also think about and manage the customer impacts before we make any change or introduce anything new. Working with projects and business units right from concept stage through to implementation - sometimes providing expert advice, or training in our tools and techniques, and other times running design projects from end to end.



NAB

• Group Brand Strategy

  • 2007 - 2009



NAB

• Strategic Procurement

  • 2000 - 2004