Experience

Principles for Responsible Investment

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Information Technology Lead

  • Jun 2022 - Present



Newlon Housing Trust

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• IT Service Manager

  • Jan 2020 - May 2022

  Implementing the infrastructure and Helpdesk components of the IT Strategy that meets the business needs of members of the Newlon Group A comprehensive support service to all customers in the Group Effective functioning of all Newlon’s IT infrastructure and systems Lead technical support of infrastructure components in conjunction with 3rd party support companies To provide effective leadership and management of the Systems Officers Research and supply technical advice and information to the Head of Group IS as required Show less



TBAP TRUST

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• IT Manager

  • Jan 2015 - Jan 2020

  Main point of contact for Trust employees for IT Support2nd and 3rd line support for problem solving anything from user device level to infrastructure levelMonitored and maintained regularly the portal system to ensure support issues were resolvedRegular meetings with the Technical team to ensure tasks assigned had been completed Keeping up to date with what issues were currently active across the TrustLine manage a Technical team of 5 Communicating with a third party IT Support company that provide support in the North West of EnglandImplemented GDPR for the Trust with support from other staff within the TrustSetup ongoing review of GDPR to ensure Trust meets the requirementsBuilt a knowledge base of processes and procedures for the TeamTasks streamlined as well as providing the knowledge and insight for the Technical teamManaged allocated IT budget for all academies Contracts, invoices and purchases were carried out correctly against cost centres Show less

• Lead Technician

  • Sep 2012 - Jan 2015

  1st and 2nd line support for all users across the Trust sitesManaged the Asset register across all academies for the Trust Liaised with external suppliers, where appropriate and provide advice on the cost efficient procurement of new hardware and software for the TrustTo plan, implement and maintain a secure and robust workstation model for deployment at the TBAP Hub and in off-site locationsDevelopment, reporting, analysis and maintenance of the TBAP Trust’s Management Information System (MIS), websites and intranetMaintained and supported all the infrastructure across all academies as well as central systemsManage and maintain the Office365 system for email, Sharepoint, Teams and Office Online packagesManage tasks on the support portal system to ensure issues were resolved and responded to quicklyPlanned for technical elements during projects for new school sites opening or transitioning schools into the Trust systemsDelegated tasks to Junior Technicians where necessaryImplemented and maintained a hosted Cisco VOIP System Show less



TBAP Trust

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Technical Support Engineer

  • Aug 2009 - Jan 2014

  Provide 1st and 2nd line support to Bridge Academy users, liaising with the Lead IT Technician Provide solutions for development, deployment within IT and to resolve complex operational problems which affect service delivery Maintenance of the systems infrastructure of the school through effective network management, software and hardware support, data and hardware security Main point of contact for users, technical support partners and external agencies Maintained a safe working environment for all users by managing routine safety checks on equipment as well as carrying out regular maintenance tasks of hardware Assist in the use of technology for safeguarding of learners through the active implementation of relevant school policies and procedures Configured new workstations and peripherals and to maintain the security of network domains Maintain systems that manage user profiles, files and print services, e-mail and the monitoring of Internet Create reports on the use of digital assets across the MLE to enable monitoring of online resources Maintain a system for local and virtual network users to report ICT problems and ensure prompt resolution Main point of contact for users, technical support partners and external agencies Maintained a safe working environment for all users by managing routine safety checks on equipment as well as carrying out regular maintenance tasks of hardware Assist in the use of technology for safeguarding of learners through the active implementation of relevant school policies and procedures Show less



Notschool.net

• London, United Kingdom

• It Technician

  • Apr 2006 - Aug 2009

  Provided remote, face to face, telephone and email support for all staff and students Configure and installed Mac computers to students homes for learners unable to attend a mainstream school placement Ordered and arranged BT Broadband connections into student homes for Internet access across West and South West of London Maintained up to date records of all hardware and connections for all learners Installed mainly Mac software for education for all staff and students on hardware Supplied cameras, printers, peripherals and any specific software required for staff and students in order to make teaching/learning easier for end users Communicated with external suppliers to get best value for money when purchasing new equipment Maintained an online database of relevant information in order to keep staff updated of any issues or progress with student connectivity Carried out home visits to ensure equipment was installed correctly and any issues resolved within a short time frame Carried out user training for newly inducted staff or students who joined the organisation Show less