Senior Consultant

• Mar 2022 - Present

Market Analyst Health Payer and Insurance BPS

• Oct 2020 - Mar 2022

- Solely responsible for the market research line covering U.S. healthcare payer and global insurance business process service and IT service vendors - Conduct individual vendor and overall market analysis through in-depth interviews of the healthcare payer and insurance BPS and IT vendors - Produce related project outputs, including respective vendor profiles and a market analysis detailing current and future critical technological and BPS vendor capabilities, and vendor-specific consulting sessions - Track BPS and IT services vendor capabilities and outsource-offerings to identify and consult on current and future market trends and analyze essential buyer requirements - Publish blogs, webinars, and social media posts reporting key market developments for both vendors and service buyers - Investigate bespoke research for vendors and buyers by request to analyze specific trends and market news Dedicated research projects include: - 2021 Healthcare Payer BPS Managing Effectiveness Services - Life, Annuities, and Pension Operation Transformation Show less

Product Development Manager

• May 2019 - Oct 2020

- Successful conception and implementation of first Medicare product in the company covering 20 counties in Greater Houston area - Product owner initiating interdepartmental collaboration to ensure prime competitive offerings in product positioning, market dynamics, and regulatory compliance - Effectively aggregate market intelligence to identify and develop annual benefit plan designs - Led research and development for Medicare Advantage product offerings- Design and implement innovative benefit packages for Medicare Advantage plansRelevant Projects- CY2020 and CY2021 Medicare Advantage D-SNP program implementation- Texas Medicaid Managed Care Request for Proposal submissions and implementation Show less

Business Planning Analyst

• Apr 2018 - May 2019

- Execute process re-engineering cross-departmental projects for internal and external stakeholders to establish standardized processes throughout the organization- Develop new department standard operating procedures to ensure state and federal compliance- Quarterly reporting to Executive Leadership on project outcomes, success analyses, control/compliance plans and return on investmentRelevant projects:- Texas Medicaid, CHIP, and STAR+PLUS plan Requests for Proposals for state contract applications Show less

Health Center Manager

• Dec 2016 - Apr 2018

- Manage daily operation and clinical processes of multi-specialty health center; overseeing 20 clinical and administrative staff as well as 5 physicians - Identify and implement process improvement initiatives to streamline patient flow, improve patient satisfaction and increase patient volume - Support opening of the new clinic through staffing, equipment installation, and compliance with Joint Commission and OSHA requirements - Manage daily operation and clinical processes of multi-specialty health center; overseeing 20 clinical and administrative staff as well as 5 physicians - Identify and implement process improvement initiatives to streamline patient flow, improve patient satisfaction and increase patient volume - Support opening of the new clinic through staffing, equipment installation, and compliance with Joint Commission and OSHA requirements

Project Specialist

• Mar 2016 - May 2017

- Evaluate Delivery System Reform Incentive Payment (DSRIP) funded Chronic Disease Registry through EMR data and stakeholder interviews to enhance Community Health Worker (CHW) utilization - Initiate redesign efforts of current training methods to support the development of computational and set theory critical thinking of CHWs - Evaluate Delivery System Reform Incentive Payment (DSRIP) funded Chronic Disease Registry through EMR data and stakeholder interviews to enhance Community Health Worker (CHW) utilization - Initiate redesign efforts of current training methods to support the development of computational and set theory critical thinking of CHWs

Project Consultant

• Dec 2015 - May 2017

- Utilize Lean Six Sigma methodology to design enhancement project for a service module - Collect, manage, and analyze demographic and outcome data for module clients to inform the design and implementation of improvement strategies - Conduct quarterly stakeholder interviews, engagement, and training modules - Utilize Lean Six Sigma methodology to design enhancement project for a service module - Collect, manage, and analyze demographic and outcome data for module clients to inform the design and implementation of improvement strategies - Conduct quarterly stakeholder interviews, engagement, and training modules

Evaluation Specialist

• Mar 2016 - Oct 2016

- Led inter-agency project to identify best practices for behavioral health outcomes measurement under Medicare Access and CHIP Reauthorization Act (MACRA) to reduce government penalties and increase service reimbursements - Led inter-agency project to identify best practices for behavioral health outcomes measurement under Medicare Access and CHIP Reauthorization Act (MACRA) to reduce government penalties and increase service reimbursements

Community Relations Specialist

• Aug 2015 - Aug 2016

- Engaged participation from HISD schools in HHS’s 2015 See to Succeed program - Managed database to collect student demographics and insurance coverage information for over participating students - Prepared event materials for 12 on-site program dates - Engaged participation from HISD schools in HHS’s 2015 See to Succeed program - Managed database to collect student demographics and insurance coverage information for over participating students - Prepared event materials for 12 on-site program dates

Event Program Intern

• Aug 2014 - Dec 2014

- Interfaced with local institutions to engage as event sponsors or donors - Supervised the collection of fundraising funds and materials for two annual events - Developed event logistics and materials with sponsors and participants for March of Dimes Night Run - Directed event attendance activities and documentation on event dates - Interfaced with local institutions to engage as event sponsors or donors - Supervised the collection of fundraising funds and materials for two annual events - Developed event logistics and materials with sponsors and participants for March of Dimes Night Run - Directed event attendance activities and documentation on event dates