Experience

Quality Oil Company

• United States
• Oil and Gas
• 100 - 200 Employee

• Credit & Customer Service Manager

  • Jul 2015 - Present

  Review of the aging and other reports to identify accounts for follow up. Work on payment plans, new accounts, account closures. Review of the aging and other reports to identify accounts for follow up. Work on payment plans, new accounts, account closures.



CEMEX

• Mexico
• Wholesale Building Materials
• 700 & Above Employee

• Regional Credit Manager-Carolinas

  • Jul 2005 - Jun 2015

  Regional Credit Manager, Carolinas Responsible for a receivable exceeding $13M with annual sales > $114M covering multiple locations in North and South Carolina. Managed credit approvals, collections, dispute resolution, use of collection agencies and attorneys, audit compliance, and department reporting. Managed, motivated and trained a decentralized team in multiple locations. • Reduced Days Sales Outstanding (DSO) by 38% and reduced 61+ past due percentage by 76%. • Reduced bad debt write off as percentage of sales by 50% in 4-year period. • Contributed to successful migration of receivables from legacy systems to SAP. • Developed and implemented new credit culture that was embraced by credit and sales teams as well as senior management. • Managed headcount reductions during challenging economic times, reducing headcount while keeping service levels high. • Established reporting that is used by department staff, sales team, and senior management. • Increased use of joint check agreements between CEMEX, general contractor, and customer to increase sales and control risk on marginal accounts. • Implemented use of late fees in Carolinas region. Educated sales and credit teams, as well as customers on late fee program with little negative impact. Show less



Hanson brick

• Pleasant Garden, NC

• Credit Manager

  • Jul 2003 - Jun 2005

  Regional Credit Manager, East Central and Southeast Regions Responsible for $7M receivables with sales generated at multiple locations. Managed credit approval, collections, and legal procedures. • Consolidated credit and collection activities from four companies acquired by Hanson into one to form the East Central region. • Assumed control of Southeast region. • Developed standard procedures and reporting for both regions. Regional Credit Manager, East Central and Southeast Regions Responsible for $7M receivables with sales generated at multiple locations. Managed credit approval, collections, and legal procedures. • Consolidated credit and collection activities from four companies acquired by Hanson into one to form the East Central region. • Assumed control of Southeast region. • Developed standard procedures and reporting for both regions.



CAC Distributors Inc

• United States
• Wholesale Building Materials

• Credit Manager

  • Apr 2000 - Jul 2003

  Credit Manager, North Carolina Accountable for credit, collections, and cash application for $5M receivable. Hired and trained new credit team. Developed and implemented policies and procedures. • Established positive relationships with sales team and branch personnel. Developed procedures to engage sales force in certain aspects of credit. • Decreased DSO by 13% and decreased seriously past due dollars by 50% over a three-year period. Credit Manager, North Carolina Accountable for credit, collections, and cash application for $5M receivable. Hired and trained new credit team. Developed and implemented policies and procedures. • Established positive relationships with sales team and branch personnel. Developed procedures to engage sales force in certain aspects of credit. • Decreased DSO by 13% and decreased seriously past due dollars by 50% over a three-year period.



ABC Supply Co. Inc.

• United States
• Wholesale Building Materials
• 700 & Above Employee

• District Credit Manager

  • Apr 1998 - Apr 2000

  District Credit Manager Led all credit and collection functions in Greensboro branch. Oversaw credit operations and provided staff guidance to personnel at four additional locations. • Implemented a regular collection program for district, decreasing DSO by 10%. District Credit Manager Led all credit and collection functions in Greensboro branch. Oversaw credit operations and provided staff guidance to personnel at four additional locations. • Implemented a regular collection program for district, decreasing DSO by 10%.