Global Service Desk

• Feb 2023 - Present

IT Support

• Apr 2022 - Aug 2022

- Identify websites failure points, analyze, report, and suggest a solution to the Developer team - Collaborated with the Product Management team to gain an understanding of the product and the latest product - Upload and update all the required equipment from over more than 50 training of each catalog that will be uploaded to the website every month - Managed Internet and information technologies (IT) assets, including computer hardware, software, networks, office IT tools, etc - Identify websites failure points, analyze, report, and suggest a solution to the Developer team - Collaborated with the Product Management team to gain an understanding of the product and the latest product - Upload and update all the required equipment from over more than 50 training of each catalog that will be uploaded to the website every month - Managed Internet and information technologies (IT) assets, including computer hardware, software, networks, office IT tools, etc

Assistant

• Feb 2020 - Sep 2021

- Collaborated with the team to analyze and find the bug in LDCs websites - Coordinated all the lecturer assistants at LDC, planned and managed projects including the preparation, meetings, etc - Managed LDCs website database such as editing test taker's data, and English test schedules, uploaded exam questions, and Identified, isolated, and tracked bugs throughout testing from LDCs website - Assigned as tutor to deliver the material about basic English and English for Microsoft Office to over 200 freshmen every year, and Analyzed more than 400 rows of test-taker data using Microsoft Excel Show less

Intern

• Jan 2021 - Apr 2021

- Develop and deliver project documentation including the final report. - Creating website layout/user interfaces by using standard HTML/CSS practices based on client needs. - Built network device monitoring using Zabbix. - Designed network device monitoring using Zabbix also presented the website and network progress to the supervisor. - Develop and deliver project documentation including the final report. - Creating website layout/user interfaces by using standard HTML/CSS practices based on client needs. - Built network device monitoring using Zabbix. - Designed network device monitoring using Zabbix also presented the website and network progress to the supervisor.

Runner

• 2019 - 2019

- Coordination with the head of the event regarding the needs that need at the event - Assigned as Front Desk Officer to ensure guests arrive at the correct invitation - Coordination with the head of the event regarding the needs that need at the event - Assigned as Front Desk Officer to ensure guests arrive at the correct invitation

Intern

• 2016 - 2016

- Diagnosed and resolved the causes of clients' hardware problems such as laptops, printers, and PCs to retain existing clients - Increase client satisfaction, and increase new clients - Installed and upgraded software over 20+ computers each day - Diagnosed and resolved the causes of clients' hardware problems such as laptops, printers, and PCs to retain existing clients - Increase client satisfaction, and increase new clients - Installed and upgraded software over 20+ computers each day