Experience

CMiC

• Canada
• Software Development
• 300 - 400 Employee

• Special Releases Delivery Manager

  • Apr 1997 - Present

  Delivery: * Constant reviewing existing procedures and adjusting them as required * Analyze and decide when hot fixes are required * Oversee the delivery of issues, monitor programing and evaluates potential problems and customer feedback to develop quality improvement processes * Day-to-day operations problems solving and meeting SLAs commitments for clients by leading/influencing a team * Proven good planning skills with the ability to track, manage, escalate and communicate dependencies and delivery on time * Ability to convey programme/project status, dependencies, issues & risks in a clear concise manner Licensing for customers: * Customize and publish licensing upon purchase, based on priority * Take ownership of custom files and licensing including documentation * Add new customer license upon purchase, based on priority * Assist Consultants when they are on customer sites with licenses, custom files, and applications * Assist others with licensing, upgrades, installations and reviewing a code Upgrade process: * Ensure all custom files are correct and assign to programming as required * After installations, review customer custom listing; correct and send back to programming if necessary * Work closely with the installation team to manage custom upgrade activities * Finish custom menus and installation scripts on time and correctly * Perform pre and post procedures for new customers and upgrades * Publish custom upgrade schedule * Take the lead in special projects and ensure their completion Patches: * Analyze, find, fix, and/or appropriately coordinate issues * Confirm compatibility and dependencies with customer patch level Support: * Assign priority level; review and address support issues * Provide constant communication between the DBA team and customers to resolve and implement installation of hot fixes * Aware of customer problems, features and patches to assist others with support and programming Show less