Oliver Smith
Director of IT Infrastructure at Innosphere- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Certified Cloud Security Professional (CCSP)
(ISC)²Jan, 2022- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteFeb, 2016- Nov, 2024 -
ITIL V3 Foundation
ITIL Certified -
MCITP: Enterprise Administrator
Microsoft -
MSCE
Microsoft
Experience
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Innosphere
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Director of IT Infrastructure
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Jul 2020 - Present
Delivering superior cloud based IT Infrastructure services focusing on security and integration to both internal and Innosphere Inno-I clients Delivering superior cloud based IT Infrastructure services focusing on security and integration to both internal and Innosphere Inno-I clients
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Carizon Family and Community Services
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Canada
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Non-profit Organizations
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1 - 100 Employee
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IT Manager
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Oct 2017 - May 2020
Maintained oversight and overall responsibility for IT services within the organisation, including management of outsourced support / development resources. This included working with the executive team to understand strategic plan for the organisation and provide advice and direction on IT. Major Achievements: • Managed replacement of all IT infrastructure and applications. Migrated approximately 200 users to new end point devices, migration of data to Office 365, Azure AD and other SaaS / Cloud solutions. New firewalls, wireless Aps and network. All delivered on time, in scope, and within budget by working tightly with vendors and installation techs. • Managed replacement of four disparate telecoms systems in four different sites to a single VOIP based solution again all within restrictions. Monthly costs saved by over 70% compared to previous solution. • Migrated internal support to the third-party support provider to lower costs, improve response times and increase organisational technical ability. Ticket response time halved with new setup. Show less
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Canadian Western Bank
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Canada
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Banking
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700 & Above Employee
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Manager, Service Management
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Oct 2016 - Aug 2017
Ran the Service Management team to provide support to the business in improving processes based on the ITIL framework. This included improvements to change and release management as well us ServiceNow. Major Achievements: • Planned, tested and implemented a major upgrade of the ServiceNow product to move from a previously unsupported version to the most current version, jumping three versions. Upgrade successful with no issues. Completed in scope, in budget and on timing using careful project management. • Implemented an IT Asset Management system in less than two months to meet regulatory requirements. Again, completed in scope and in budget and within the limited time available. • Reviewed and implemented significant changes to the Service Management process and policy library introducing consistency and ensuring that all areas where properly documented. This included the enforcement of these new processes and policies. Show less
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IT But Better
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Edmonton, Canada Area
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Owner / Founder
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Jan 2016 - Oct 2016
Established a new IT consulting practice in Edmonton. Designed to be a trusted resource for small and medium businesses with a no-nonsense attitude. Acted as a strategic guide for clients making sure IT systems are in alignment with business goals and objectives. Established a new IT consulting practice in Edmonton. Designed to be a trusted resource for small and medium businesses with a no-nonsense attitude. Acted as a strategic guide for clients making sure IT systems are in alignment with business goals and objectives.
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EPCOR
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Canada
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Utilities
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700 & Above Employee
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Manager, IS Assets
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Mar 2014 - Dec 2015
Provided the organisation with IT asset management information required by regulators including hardware, software and licence compliance. Also assessed new software, hardware and vendors for fit within the organisation. Major Achievements: • Researched, presented and deployed pilot of new rugged laptop system and resolved internal issues with further deployment to rest of organisation. Also completed purchase requisition for this system. • Restructured and reengineered the inventory system. • Piloted a new ITSM system for use in asset tracking potentially to move into full usage within the department (Service Now). Show less
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CPA Alberta
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Canada
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Accounting
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100 - 200 Employee
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Acting Director, Information Technology
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Sep 2013 - Mar 2014
Participated in the strategic planning process that supported the merger of ICAA, CGA and CMA including working with other departments on the finalization of long-term IT planning. This included helping develop long term budgets.
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Manager, Information Technology
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Jul 2010 - Mar 2014
Managed daily operation of IT department with four direct reports, including budgeting, staff workloads and internal review process. This included acting as point of escalation for the helpdesk and other technical issues. Major Achievements:• Planned and implemented replacement of entire infrastructure: network, firewalls, telephone system, servers and SANS. Project delivered on budget without scope creep and on time. • Upgraded all software within organisation including server and desktop OSes, mail system, database servers, and virtualization technology. Renegotiated licensing with vendors and saved organisation saving approximately 30% of original costs. Show less
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Department of Energy, Government of Alberta
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Government Administration
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100 - 200 Employee
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Systems Analyst - Contractor - Microsoft Exchange Migration
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Oct 2008 - Jul 2010
- Planned and implemented a new Microsoft Exchange 2007 mail system. - Met with vendors and determined best solution for the given environment. - Planned, implemented and maintained new Microsoft Threat Management Gateway system. - Discussed migration plan with management and peer review groups. - Installed and maintained Microsoft Clustering systems including Exchange SSC cluster. - Maintained Citrix environment including RSA SecurID two-party authentication system. - Reviewed existing Active Directory Group Policy infrastructure and redesigned for higher efficiency. - Assisted Service Desk with server related issues. Major Achievements: - Successfully planned, implemented and supported the migration of existing Exchange 2003 mail system to exchange 2007. Very limited downtime and problems during migration. - Helped redesign the Group Policy system for the entire department. Show less
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Onyx Group
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Team Lead
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Jan 2007 - Aug 2008
- Managed daily operation with six direct reports; resolved more complex issues. - Documented technical processes, procedures, and use of reporting tools. Ensured documentation standards were maintained within the department. - Administered larger customer’s infrastructures in Windows 2003 and Exchange 2003. - Resolved Windows 2003 Active Directory issues using AD & support tools. - Used Exchange System manager and other Exchange tools. - Fixed problems with Backups routines. - Produced Major Incident Reports using Microsoft Office and other 3rd Party reporting tools. - Maintained and expanded Citrix 4.X environments. Major Achievements: - Major part of project team that successfully expanded smart card payment system across all rail networks in the UK for the London Underground. - Configured multi-site replication technology for local forestry organisation. Show less
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TSG
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United Kingdom
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IT Services and IT Consulting
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500 - 600 Employee
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Pro-Active Support Engineer
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Aug 2006 - Jan 2007
- Worked as a virtual CIO covering multiple customer sites. - Resolved issues with customer servers including Active Directory and Exchange mail systems. - Planned and managed upgrade and transition to new IT systems. - Health-checked systems regularly and produced relevant reports. - Liaised with account managers to manage customer contracts. - Served as point of escalation for Technical Support desk for more difficult issues. - Worked as a virtual CIO covering multiple customer sites. - Resolved issues with customer servers including Active Directory and Exchange mail systems. - Planned and managed upgrade and transition to new IT systems. - Health-checked systems regularly and produced relevant reports. - Liaised with account managers to manage customer contracts. - Served as point of escalation for Technical Support desk for more difficult issues.
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Knowledge IT
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Washington, Tyne and Wear, UK
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Technical Team Lead
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Jan 2004 - Aug 2006
- Provided leadership to a team of five staff and successfully managed work within the team, allocating assignments within the strengths of the group. - Provided IT support for customers typically who already had internal support in place. - Helped customer IT managers to administrate their systems, creating users for example. - Assisted junior team members with more complex problems e.g. Exchange mail flow issues. - Key point of contact for larger customers (e.g. British Aerospace). - Served as point of escalation for lower support teams. - Facilitated weekly call meetings and ensured department meeting SLA’s and match KPIs. - Provided onsite support when remote access was not successful. Major Achievements: - Implemented and supported large backup scheme for major branch of British Aerospace (large military contractor). - Installed and supported new active directory infrastructure for major music venue (Sage Gateshead). Show less
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Keysight Nemo Wireless Network Solutions
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Finland
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Onsite Technical Consultant
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Jun 2003 - Jan 2004
- Onsite presence to support local government systems. - Updated and maintained systems that run taxation, benefits and other services. - Liaised with systems developers to test patches, requested new functionality and resolved faults with systems. - Worked with local government staff to plan road maps for future systems. - Assisted local IT staff manage and support their internal systems. - Onsite presence to support local government systems. - Updated and maintained systems that run taxation, benefits and other services. - Liaised with systems developers to test patches, requested new functionality and resolved faults with systems. - Worked with local government staff to plan road maps for future systems. - Assisted local IT staff manage and support their internal systems.
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Fidessa LatentZero
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United Kingdom
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Financial Services
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1 - 100 Employee
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IT Manager
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Jan 2002 - Apr 2003
- Maintained department, ensured systems had high uptime and staff worked optimally. - Supported infrastructure and users in a large financial environment. - Attained asset information for regulatory and financial requirements. - Installed new hardware / software solutions; tested new hardware / software solutions before general roll out. - Liaised with management and 3rd parties to take IT forward within the company. - Expanded IT infrastructure onto additional floor within the building. - Provided remote support to office in Boston, USA. Show less
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Imparta
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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IT Manager
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Jul 2000 - Nov 2001
- Rolled-out new hardware to various departments; upgraded existing infrastructure. - Redesigned backup infrastructure and implemented new solution to take into account growing data usage. - Replaced aging rack system and introduced upgrading network architecture. - Planned and implemented office moves to new floors within the building. - Deployed Imparta software to customer sites including the London School of Business. - Rolled-out new hardware to various departments; upgraded existing infrastructure. - Redesigned backup infrastructure and implemented new solution to take into account growing data usage. - Replaced aging rack system and introduced upgrading network architecture. - Planned and implemented office moves to new floors within the building. - Deployed Imparta software to customer sites including the London School of Business.
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Sophos
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United Kingdom
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Software Development
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700 & Above Employee
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Technical Support Engineer
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Sep 1999 - Jul 2000
- Provided technical support to users on a wide range of Sophos products. - Performed Alpha testing Sophos software to help programmers develop products. - Helped document Sophos products and proof read new documents. - Provided technical support to users on a wide range of Sophos products. - Performed Alpha testing Sophos software to help programmers develop products. - Helped document Sophos products and proof read new documents.
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Education
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University of Newcastle-upon-Tyne
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